• Last Updated:
  • Apr 10th, 2012 9:30 pm
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Deal Addict
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Jan 8, 2010
1189 posts
41 upvotes

Incase overcharged me!

www.goincase.com overcharged my credit card

heres my order

CL57689 Coated Canvas Sling Sleeve - - Black 1 $39.95 $39.95
CL57174-A Canvas Shoulder Bag - - Black 1 $49.95 $49.95
Item Subtotal: $89.90
Item Discount: -$44.95
Tax: $0.00
Shipping: $27.50
Shipping Discount: -$0.00
Total: $72.45

and heres my credit card statement

Apr 03, 2012 INCASE DESIGNS CORP 6263386400 CA
88.84 USD @ 1.0165 90.31

And to make it even worst they never sent me a confirmation of shipment even after I emailed them 1 week ago about it. (They said I would get a confirmation 72 hours after purchase)

So i don't even know if they even sent out my package and plus they over charged me. What should I do? There customer service is obviously slacking because they havent even replied to my other email yet.
5 replies
Deal Addict
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Feb 21, 2005
3061 posts
245 upvotes
If they have a customer service number, try calling it...probably get in touch with someone more quickly
Banned
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Sep 16, 2010
843 posts
74 upvotes
GTA
wow.... that is a huge screw up. your order was like $72 and they were or your CC/bank was doing the exchange on $88.

i found their shipping costs to be extremely high... i was going to order the first gen slider for my ist gen iphone not long ago and the shipping would have been $40 to canada !!!

no thank you....

hope you get that straightened out... epic fail there !
[OP]
Deal Addict
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Jan 8, 2010
1189 posts
41 upvotes
Got in contact with them. They told me they were aware of the overcharge and the problem is with the finance department now.

Let's see what happens next
Sr. Member
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Jan 17, 2010
954 posts
164 upvotes
Toronto
epik89 wrote:
Apr 9th, 2012 12:51 pm
Got in contact with them. They told me they were aware of the overcharge and the problem is with the finance department now.

Let's see what happens next

Kind of lame that they were aware of it (so they claim) but didn't send you a courtesy e-mail or something :| Probably just trying to cover their tracks now.
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