I am so sorry you bought this range. I don’t know if you read my previous posts or not. We bought it at Lowes with the four year extended warranty, thank God. Four service visits (7 visits total, one to diagnose and get parts/approval, one for repair each of the first three times).shepkraft wrote: ↑Sep 27th, 2018 11:01 pmJust purchased same induction range a few months ago. Can you further explain how the oven doesn't keep the temperature? Mine is doing the same but support is saying I need to calibrate the temperature. If I bake multiple batches of cookies for example the display with show the temperature at 325 degrees but it isn't. If I turn the oven off, then immediately back on, the temperature shows a lower temperature for example 275 degrees. Is this the same issue you had?
1. Replace a sensor
2. Replace both sensors (including the first one) and fans
3. Replace both sensors again (third time for the one) and control panel.
4. Final diagnosis visit this week.
Lowes is sending us $3300 in gift cards apparently. If you have the warranty watch the time limits. The newer warranty (Lowes) states all repairs must be within a year.
You can calibrate it 25 degrees either way. This did not help. Out temperature fluctuations were totally random regardless of setting (chef, convection). This is what we think the problem is...
Preheat oven to 400. Open door to put food in (temp drops). Open door to check food (temp drops). Oven is now at 300. Oven never reaches 400 again. So we think that the oven reaches 400 and then the sensor reads that the temp has dropped when the oven is opened and sends the info to the panel. The panel just ignores the message and does not turn the element back on and just keeps it at 300. Type in 401 and it shows 300 and ‘preheating’. Incredibly frustrating.
We used a thermometre inside the oven and made a record of the set vs actual temp.
We dealt with this for 14 months (partly because we were busy). Our range is now 27 months old. My wife bakes bread, so temp makes a difference. The spec sheet from the website (print it out before it is gone) talks about precision baking. Hold them to this.
Search around there are many complaints about this issue.
We LOVE the induction which is ironically the reason we bought the $289 warranty (includes fridge).