Entrepreneurship & Small Business

Ingenico 5100 Needs to be Replaced?

  • Last Updated:
  • Aug 14th, 2017 5:13 pm
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Jr. Member
Feb 18, 2014
137 posts
21 upvotes
Cristian_01 wrote:
May 12th, 2017 11:05 pm
Standard Elavon charge for a terminal replacement - 1st year $49, any time after that $199. Sometimes they may choose not to charge anything but nobody will promise you that.
Good luck,
Cristian.
With rentals it's always $49.00.
Member
Apr 6, 2010
488 posts
52 upvotes
Toronto
gamechanger wrote:
May 13th, 2017 7:17 am
With rentals it's always $49.00.
Yes, that is to cover shipping and whatever other costs, as terminals come with a 1 year warranty anyway.
[OP]
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Apr 19, 2002
2054 posts
323 upvotes
Calgary
I got a my Ingenico ICT250 and installed it. I had to call Elavon to reprogram it to load up some configuration files as it kept wanting to dial out even though the internet cable was plugged in. What I didn't realize was that it didn't come with a pinpad so we have to pass the terminal to clients which isn't a huge deal, but it's just not as small as the pinpad unit. I called Elavon to see how much the pinpad was, and I believe it's on sale for $370 until the end of June. Afterwards it goes up to $470. I think I'll pass on buying the pinpad and see if they start phasing this unit out like gamechanger mentioned. Maybe I'll look into getting it later on in the future with a new unit.
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[OP]
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Apr 19, 2002
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Gosh darn it - I just realized that my Ingenico 5100 rolls don't quite fit into the Ingenico ICT250. Ugh! Talk about a pain. I have a small stockpile of 5100 rolls sitting in a box. Now we have to transfer about 1/4 of an inch from a new roll to the old plastic core before it will fit as the new machine is just a little slimmer where the roll fits in.
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May 22, 2003
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HunkaHunkaBurningLove wrote:
May 31st, 2017 6:11 pm
Gosh darn it - I just realized that my Ingenico 5100 rolls don't quite fit into the Ingenico ICT250. Ugh! Talk about a pain. I have a small stockpile of 5100 rolls sitting in a box. Now we have to transfer about 1/4 of an inch from a new roll to the old plastic core before it will fit as the new machine is just a little slimmer where the roll fits in.
Haha, that happened to me when I switched my machine too. What a pain!
[OP]
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Apr 19, 2002
2054 posts
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Calgary
Hey does anyone know if the IPP 320 pinpad is plug and play or does one need to have it programmed to work with each ICT250 terminal? I see a bunch of cheap ones on eBay, but does Elavon need to program it specifically or can I just get one and plug it in?
Last edited by HunkaHunkaBurningLove on Aug 13th, 2017 3:01 am, edited 1 time in total.
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Jr. Member
Feb 18, 2014
137 posts
21 upvotes
HunkaHunkaBurningLove wrote:
Aug 13th, 2017 3:01 am
Hey does anyone known if the IPP 320 pinpad is plug and play or does one need to have it programmed to work with each ICT250 terminal? I see a bunch of cheap ones on eBay, but does Elavon need to program it specifically or can I just get one and plug it in?
Elavon will not support any hardware that isn't their own. Same can be said for all reputable providers.
[OP]
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If the used IPP 320 is a previous Elavon unit, does it need to be specifically reprogrammed then or will the pinpad talk with the main unit to relay the transaction information?
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Jr. Member
Feb 18, 2014
137 posts
21 upvotes
HunkaHunkaBurningLove wrote:
Aug 14th, 2017 12:12 pm
If the used IPP 320 is a previous Elavon unit, does it need to be specifically reprogrammed then or will the pinpad talk with the main unit to relay the transaction information?
Unfortunately, it makes no difference whether it's N Elavon pin pad or not. They will not touch it.

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