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Intermittent Log-in/Time-out (500 errors) Issue

  • Last Updated:
  • Jul 24th, 2019 2:38 pm
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[OP]
Administrator
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Jun 17, 2013
12081 posts
22343 upvotes
Scarborough

Intermittent Log-in/Time-out (500 errors) Issue

We've received reports of intermittent log-in issues from some of our users. If you are unable to log into RedFlagDeals.com, please email support@redflagdeals.com with:

  • your username
  • if you are logging in via Facebook or with a username and password
  • if you are logging in on the app or on the web
  • how long you’ve been having login issues
  • have you been able to log in at all during that period or are the issues are just sporadic
Last edited by TomRFD on Jun 25th, 2018 11:11 am, edited 2 times in total.
RFD Staff [Forum Rules] [Facebook] [Twitter].
84 replies
Deal Fanatic
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Mar 28, 2005
5298 posts
803 upvotes
Ontario / Quebec
I couldn't log in this morning but I resolved that myself by getting a password reset and using the new password.

The bigger problem is that RFD lately is often not reachable, I get this error message:
504 Gateway Time-out
The server didn't respond in time.
Deal Fanatic
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Mar 28, 2005
5298 posts
803 upvotes
Ontario / Quebec
I got another 504 time out about 5 minutes ago.

But have not had one for quite a while and I link into RFD from an email notification several times a day - so for me it is very intermittent
Sr. Member
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Mar 2, 2008
785 posts
837 upvotes
BC
krs wrote:
Jun 26th, 2018 7:45 am
The bigger problem is that RFD lately is often not reachable, I get this error message:
504 Gateway Time-out
The server didn't respond in time.
I had the same experience last week, many times getting the 504 error when trying to log-in. Sometimes when simply loading the site. Usually resolved itself within about 5 minutes.
[OP]
Administrator
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Jun 17, 2013
12081 posts
22343 upvotes
Scarborough
brghunter wrote:
Jul 12th, 2018 11:29 am
I had the same experience last week, many times getting the 504 error when trying to log-in. Sometimes when simply loading the site. Usually resolved itself within about 5 minutes.
The issue usually only lasts a few minutes at most. The team at YP is still investigating the source of the problem. As soon as I get an update I'll post it here.
RFD Staff [Forum Rules] [Facebook] [Twitter].
Deal Fanatic
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Mar 28, 2005
5298 posts
803 upvotes
Ontario / Quebec
Is there any more or more specific information people who experience the problem can provide to help track down that issue?

Since it is very intermittent (for me at least), it will be hard to figure out where the issue lies.
[OP]
Administrator
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Jun 17, 2013
12081 posts
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Scarborough
krs wrote:
Jul 12th, 2018 12:37 pm
Is there any more or more specific information people who experience the problem can provide to help track down that issue?

Since it is very intermittent (for me at least), it will be hard to figure out where the issue lies.
The issue is entirely on the server side so unfortunately there isn't really anything you can do to avoid getting the 504 error page.
RFD Staff [Forum Rules] [Facebook] [Twitter].
Deal Guru
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Sep 21, 2010
11663 posts
2681 upvotes
Montréal
Driving me nuts.
The richest 1% of this country owns half our country’s wealth, 5 trillion dollars, one-third of that comes from hard work, two-thirds comes from inheritance, interest on interest accumulating to widows and idiot sons, and what I do.. <find the rest>
Deal Guru
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Sep 21, 2010
11663 posts
2681 upvotes
Montréal
Any help please? Been almost a week and still can't login via my smartphone. Tx.
The richest 1% of this country owns half our country’s wealth, 5 trillion dollars, one-third of that comes from hard work, two-thirds comes from inheritance, interest on interest accumulating to widows and idiot sons, and what I do.. <find the rest>
Deal Guru
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May 9, 2006
11265 posts
1881 upvotes
So posting here as this thread is more appropriate.

Happened to me on chrome (desktop) around 9:30am. But also to say that it happened again at 10:30am.
Deal Addict
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Aug 29, 2001
3023 posts
499 upvotes
Water loo
Last two days has been "gateway timeout" plagued and fake logins (it says your logged in ... but your not really)
[OP]
Administrator
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Jun 17, 2013
12081 posts
22343 upvotes
Scarborough
rilles wrote:
Jul 18th, 2018 12:48 pm
Last two days has been "gateway timeout" plagued and fake logins (it says your logged in ... but your not really)
I experienced some of this last night as well. The increased traffic from Prime Day likely made the issue a little worse than it normally is. The issue still exists and I keep checking into it everyday to see if there's any news. As soon as I have any new information I'll post it here.
RFD Staff [Forum Rules] [Facebook] [Twitter].
Deal Addict
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Dec 25, 2012
4813 posts
3607 upvotes
Toronto
Had this issue today, removing redflagdeals cookies and re-logging in seems to resolve it for me.
Jr. Member
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Mar 30, 2013
114 posts
14 upvotes
Burlington
I've been having this issue on and off for a few days.

Using the Forums App and also the website, logging in with a username and password.

It's really frustrating.

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