Site Comments & Suggestions

Intermittent Log-in/Time-out (504) Issue (06/25/2018)

  • Last Updated:
  • Sep 4th, 2018 11:18 am
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[OP]
Administrator
User avatar
Jun 17, 2013
9634 posts
14504 upvotes
Scarborough

Intermittent Log-in/Time-out (504) Issue (06/25/2018)

We've received reports of intermittent log-in issues from some of our users. If you are unable to log into RedFlagDeals.com, please email support@redflagdeals.com with:

  • your username
  • if you are logging in via Facebook or with a username and password
  • if you are logging in on the app or on the web
  • how long you’ve been having login issues
  • have you been able to log in at all during that period or are the issues are just sporadic
Last edited by TomRFD on Jun 25th, 2018 11:11 am, edited 2 times in total.
Reason: Title edit
RFD Staff [Forum Rules] [Facebook] [Twitter].
40 replies
Deal Addict
User avatar
Mar 28, 2005
4245 posts
452 upvotes
Ontario / Quebec
I couldn't log in this morning but I resolved that myself by getting a password reset and using the new password.

The bigger problem is that RFD lately is often not reachable, I get this error message:
504 Gateway Time-out
The server didn't respond in time.
Deal Addict
User avatar
Mar 28, 2005
4245 posts
452 upvotes
Ontario / Quebec
I got another 504 time out about 5 minutes ago.

But have not had one for quite a while and I link into RFD from an email notification several times a day - so for me it is very intermittent
Member
User avatar
Mar 2, 2008
479 posts
398 upvotes
BC
krs wrote:
Jun 26th, 2018 7:45 am
The bigger problem is that RFD lately is often not reachable, I get this error message:
504 Gateway Time-out
The server didn't respond in time.
I had the same experience last week, many times getting the 504 error when trying to log-in. Sometimes when simply loading the site. Usually resolved itself within about 5 minutes.
[OP]
Administrator
User avatar
Jun 17, 2013
9634 posts
14504 upvotes
Scarborough
brghunter wrote:
Jul 12th, 2018 11:29 am
I had the same experience last week, many times getting the 504 error when trying to log-in. Sometimes when simply loading the site. Usually resolved itself within about 5 minutes.
The issue usually only lasts a few minutes at most. The team at YP is still investigating the source of the problem. As soon as I get an update I'll post it here.
RFD Staff [Forum Rules] [Facebook] [Twitter].
Deal Addict
User avatar
Mar 28, 2005
4245 posts
452 upvotes
Ontario / Quebec
Is there any more or more specific information people who experience the problem can provide to help track down that issue?

Since it is very intermittent (for me at least), it will be hard to figure out where the issue lies.
[OP]
Administrator
User avatar
Jun 17, 2013
9634 posts
14504 upvotes
Scarborough
krs wrote:
Jul 12th, 2018 12:37 pm
Is there any more or more specific information people who experience the problem can provide to help track down that issue?

Since it is very intermittent (for me at least), it will be hard to figure out where the issue lies.
The issue is entirely on the server side so unfortunately there isn't really anything you can do to avoid getting the 504 error page.
RFD Staff [Forum Rules] [Facebook] [Twitter].
Moderator
User avatar
Sep 30, 2001
27078 posts
6004 upvotes
Toronto
MrDisco
logging in with username and password
On the web
on/off for the past 2 weeks
sporadic. once i re-log in i'm fine.
Don't talk about it, be about it
Deal Fanatic
User avatar
Sep 21, 2010
9235 posts
1586 upvotes
Montréal
Any help please? Been almost a week and still can't login via my smartphone. Tx.
Deal Guru
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May 9, 2006
10467 posts
1201 upvotes
So posting here as this thread is more appropriate.

Happened to me on chrome (desktop) around 9:30am. But also to say that it happened again at 10:30am.
Deal Addict
User avatar
Aug 29, 2001
2162 posts
302 upvotes
Waterlooo
Last two days has been "gateway timeout" plagued and fake logins (it says your logged in ... but your not really)
[OP]
Administrator
User avatar
Jun 17, 2013
9634 posts
14504 upvotes
Scarborough
rilles wrote:
Jul 18th, 2018 12:48 pm
Last two days has been "gateway timeout" plagued and fake logins (it says your logged in ... but your not really)
I experienced some of this last night as well. The increased traffic from Prime Day likely made the issue a little worse than it normally is. The issue still exists and I keep checking into it everyday to see if there's any news. As soon as I have any new information I'll post it here.
RFD Staff [Forum Rules] [Facebook] [Twitter].
Deal Addict
User avatar
Dec 25, 2012
4458 posts
2841 upvotes
Toronto
Had this issue today, removing redflagdeals cookies and re-logging in seems to resolve it for me.
Jr. Member
User avatar
Mar 30, 2013
103 posts
12 upvotes
Burlington
I've been having this issue on and off for a few days.

Using the Forums App and also the website, logging in with a username and password.

It's really frustrating.

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