I've had it with Scotiabank (SCENE Visa)!
Well, I guess that didn't help. After three months with the SCENE Visa, I requested a credit limit increasee -- a moderate one to $5000 (I guess from $1100 to $18000 would be *too* big of a leap, lol). They requested I fax them my income verification. I sent in my T4s -- which was what they said I could use, but of course, the T4s are from 2008. Two days ago, this Scotiabank customer rep called me, saying that they won't accept it. Being a graduate student, I told them I can't get any income verification (nor any income at all) until school starts again in September. I asked him if he could do anything for me. He said no. I threatened to cancel my credit card, and he said, "okay, I'll transfer you to the cancellation department."
Okay, so maybe with a $1100 credit limit, my credit card isn't worth that much to them. (I hung up when they transferred me, since I do like the card.) But is that anyway to treat a customer? Surely when they check my credit score, they know I'm a good customer. If I didn't like the SCENE program personally, they would've lost me as a customer.
Any bad customer service experiences with Canadian credit cards? CIBC and Amex are so much better, CS-wise. Scotiabank acts like they don't care.
I guess my other question is: I generally hate dealing with people on the phone. Do you think someone at a branch (teller, or those "personal financial managers/reps) can help me in-person?