Just bought a 2012 Kia Forte 5...

[in-effect]

Here is my situation:

So on Dec. 28th i bought a Kia Forte 5. They didn't specify a date with me when the car would be available for me to pick it up. Instead a week later i was called by the salesman saying that my Kia Forte 5 was in transport (whatever that means?) and that it would take around 2 weeks for the car to be transported. 2 weeks later, and the car has still not arrived. I called the salesman and he sounded as if he didn't even know who i was or what i was talking about. He said he would "make some calls" to see what he could find out about the where about of the vehicle and then he would call me back. When i received that call he said that i was was looking at another 2 weeks on top of the already 2 weeks that i have waited. February 2nd is the date he gave. The salesman said it would be worth the wait as the car i am receiving would have very little kilometers where as if they transported one from a different lot the vehicle would have too many clicks on it to be considered as totally brand new.

Am i being unreasonable to expect the car in 2 weeks as he first had said, or does it usually take this long when u buy a brand new car?

By the way this is my first car and I'm getting anxious and very impatient.

Side note: The contract i signed had no specifics under the column "Date of Delivery" It was left blank...is this normal? Also as part of the contract it says that if the car is not delivered within 90 days after the "Date of Delivery" i as the buyer must be given a renewal date of delivery in which the car must be delivered within 5 days if not then the contract agreement is void and my deposit will be refunded and there will no longer be any more obligations between buyer and dealer.

If anyone can shed some light on my situation, as medial as it may be, it would be much appreciated.

Thanks.

[tebore]

First never buy a car that's not on the lot.
Aim to get a VIN when you put down a deposit.

If you do the above two. Make sure you stipulate every condition that would make you comfy. Eg <50KM at delivery, 2 weeks max and the deal is void deposit is to be returned.

If they don't play ball you shouldn't buy there.

It sounds like they have you by the short and curlys because you didn't specify the conditions. Did they even have a 5 on the lot when you signed? I find it hard to believe that it would take so long. F5s are everywhere.

Most GTA Kia dealers are old GM dealers, lets just say they are a large part why GM went under. There's about 3 dealerships in the GTA you can trust to buy from and get service from.

[Pete_Coach]

First never buy a car that's not on the lot.
Aim to get a VIN when you put down a deposit.

If you do the above two. Make sure you stipulate every condition that would make you comfy. Eg <50KM at delivery, 2 weeks max and the deal is void deposit is to be returned.

If they don't play ball you shouldn't buy there.

It sounds like they have you by the short and curlys because you didn't specify the conditions. Did they even have a 5 on the lot when you signed? I find it hard to believe that it would take so long. F5s are everywhere.

Most GTA Kia dealers are old GM dealers, lets just say they are a large part why GM went under. There's about 3 dealerships in the GTA you can trust to buy from and get service from.

That is not true, you can order a car from the factory anytime. It happens all the time. You do not have to buy off the lot. Very often, popular cars are sold out and they have to come from the factory to get yours.
If the car has been ordered, you should be able to get the VIN from the dealer. They get that information from Kia headquarters. it is difficult sometimes but they can get it. Thing is though, they may be in transit, on a boat from Korea but, if the car you want is not even on the boat (colour, trim, options etc) then you have ot wait till it is built and then scheduled for a boat to the west Coast (Seattle or Vancouver) and then by train or truck to Ontario distribution center and then to your dealership. it all takes time. Dealers have trouble getting this information in a timely manner. I ordered a Mercedes several years ago and was in the same situation. I got really flustered about the lack of information but did get the car. Next time you speak to someone, get the sales manager, not the sales person. Communicate by email as well so you have correspondence in writing (follow up a telephone call with an email requesting the same information).
Most Kia dealerships are old GM dealers? Where did you get that?
OK, which 3 dealerships are the ones you approve?

[mrcantrell]

First never buy a car that's not on the lot.
Aim to get a VIN when you put down a deposit.

BS, I don't remember the last time I bought a car that was on the lot... and as a result they rarely have the VIN because they don't want to promise a car that may have already been sold.

[goofball]

First never buy a car that's not on the lot.
Aim to get a VIN when you put down a deposit.

To get the current model, you may have to buy a car that is not on the lot. When I bought my 09 in June 08, it wasn't on the lot. They were selling as fast as they came in (and yes, this is from a reputable dealership). In fact, none of the dealerships in Ottawa had the model/colour that I wanted on the lot.

I agree, escalate your calls to the sales manager. Emails can go unnoticed. If you do decide to email, CC the sales manager as well, don't just email the sales person.

[tebore]

Most Kia dealerships are old GM dealers? Where did you get that?
OK, which 3 dealerships are the ones you approve?

Pete I respect your knowledge on cars but really You have no idea on this one.

The ones I would recommend are:
Trento Kia (steeles 400)
401 Dixie Kia
Scarboro Kia

These are original Kia dealers from when Kia came in 2000. They have the KGIS computer. It's a 20k computer not all dealers have.

Most of the dealers are old Pontiac dealers.
Eg
Foster
Plaza
They still have the old GM building design and parts still has AC Delco parts and fluids on display.

Ok as for what I said about the VIN and not getting a car off their lot I mean if you don't want to wait.

[Pete_Coach]

Pete I respect your knowledge on cars but really You have no idea on this one.

The ones I would recommend are:
Trento Kia (steeles 400)
401 Dixie Kia
Scarboro Kia

These are original Kia dealers from when Kia came in 2000. They have the KGIS computer. It's a 20k computer not all dealers have.

Most of the dealers are old Pontiac dealers.
Eg
Foster
Plaza
They still have the old GM building design and parts still has AC Delco parts and fluids on display.

Ok as for what I said about the VIN and not getting a car off their lot I mean if you don't want to wait.

I don't know the GTA at all that is why I questioned you.
I suspect that if the Kia dealers are in defunct GM buildings, that does not make them "old GM" dealers, just recycled and reused buildings. I also suspect if they are a Kia dealer, they are obligated to get the Kia computers and systems or else they could not effectively work on, fix, order parts or even sell Kias.
I agree with you that I have no idea on this though.

[in-effect]

Yeah see when i was talking to some friends about my situation they told me to communicate with the sales manager not the sales person as well. I feel that it was a mistake for me to deal with the sales person when the sales manager finished off the deal...

As or where i bought the Kia it was at Scarborough Kia in which Tebore is saying is legit. Makes me feel a bit better...

I do remember that when i signed the contract the sales manager said he would call and give me the VIN number but i still have not heard from yet since Dec. 28th.

So i guess i have no choice but to wait to see if the car actually arrives on February 2nd...and if it doesn't then make another frustrated call this time to the sales manager hoping to rectify and set a concrete date...(FML if this is how its gonna be in which I'm pretty pessimistic as it is)

I've also got another question, do they give me new plates or am i to register for my own plates? Because they never said anything about that during the deal finalizing...

[tebore]

Rob is the sales mgr there. Please please talk to him. He'll straighten it out. He's a stand up guy.

Pete. They aren't recycling. They actually are GM dealers. The mechs to the sales teams are the same. I don't know about you but I don't want a GM trained mech on my Kia I want a Kia trained mech on my Kia.

[goofball]

I've also got another question, do they give me new plates or am i to register for my own plates? Because they never said anything about that during the deal finalizing...

Go and get them youself, imo. One less thing for you to wonder if they are going to do it or not, and one less thing that can delay you driving the car away.

[Pete_Coach]

They can and will get the plates for you and have them installed when you go to pick up the car. saves you from getting papers form them then going to the MTO and standing in line with the riff raff.
Just make sure that you have insurance lined up and the documents to prove it or else they cannot release the car to you. As a matter of fact, I believe that you have to tell the dealer what the insurance company name is along with your policy number.

Tebore, a mechanic is a mechanic. They jump from one job to another and work on all cars. As long as they have the technical data they will be OK. I think you will be surprised how few techs get "factory" or "on type" formal training. They may get a highlight and change briefing but as a rule, not much if any factory training.
As for being a GM (Pontiac) dealer gone Kia. No big deal. it is a building and like I said, a mechanic can work on anything if he is a qualified licensed tech and a sales staff, well, that is another story LOL.

[Hugh Jass]

They can and will get the plates for you and have them installed when you go to pick up the car. saves you from getting papers form them then going to the MTO and standing in line with the riff raff.
Just make sure that you have insurance lined up and the documents to prove it or else they cannot release the car to you. As a matter of fact, I believe that you have to tell the dealer what the insurance company name is along with your policy number.

+1 on this. Let them handle that.

[tebore]

Tebore, a mechanic is a mechanic. THhey jump from one job to another and work on all cars. As long as they have the technical data they will be OK. I think you will be surprised how few techs get "factory" or "on type" formal training. They may get a highlight and change briefing but as a rule, not much if any factory training.
As for being a GM (Pontiac) dealer gone Kia. No big deal. it is a building and like I said, a mechanic can work on anything if he is a qualified licensed tech and a sales staff, well, that is another story LOL.

For the most part I agree.
However there are tips and tricks to getting things done faster and right the first time. You mentioned Already. Would it not be better to have to be trained on it. Agree?
For the most part you're taking things apart and puttin it back together there's geniuses and idiots. Agree?

I've talked to Kia techs and I've seen the material they are given to learn. There's a lot of these tips and tricks to know.

You may recall a post about an alignment issue I had with my car when it was new. Plaza Ponti... Kia tried 5 times and wasted my time and couldnt get it right and denied a leaky injector issue. Trento right off the bat told me there's a procedure about checking the alignment and fixed it as well as the injector issue.

Though it was nice to be able to get an oil filter for my Grand Am while getting my Kia serviced. Though it kinda scared me that the GM parts catalog was digital and the Kia was on bad photocopies.

If you don't think a real Kia dealer who was there from the beginning and will be there for the long run and is trying to help change Kia's image by doing things right is a better choice. We'll just agree to disagree and you can go on believing all dealers are the same.

[Pete_Coach]

For the most part I agree.
However there are tips and tricks to getting things done faster and right the first time. You mentioned Already. Would it not be better to have to be trained on it. Agree?
For the most part you're taking things apart and puttin it back together there's geniuses and idiots. Agree?

I've talked to Kia techs and I've seen the material they are given to learn. There's a lot of these tips and tricks to know.
.......
If you don't think a real Kia dealer who was there from the beginning and will be there for the long run and is trying to help change Kia's image by doing things right is a better choice. We'll just agree to disagree and you can go on believing all dealers are the same.

To populate a new dealership with personnel, regardless what the building was before or if it was a new purpose built structure, you need people. do you think those people came off an assembly line in Korea? No, they came from other shops, dealerships and schools. Perhaps some have Kia experience but as a rule, they did or do not so really, it is just another shop.
I am not saying that going to a long established dealership is not better, I am just saying that a new dealerships is good too. (maybe a bit better as they would have a tendency to lean on the factory reps and data center more?)
My Son is the fixed operations manager at a Kia dealership and he hires and fires techs regularly. They come in as mechanics and are expected to know an awful lot already. Kia's do have idiosyncrasies but then again, so do all makes.

[in-effect]

Okay so in speaking with a friend of mine who's father works at Durham Kia...he said that they're may not be enough demand for the 2012 Kia forte 5 and so that maybe is why it is taking awhile to deliver the car.