Cell Phones

Kamloops Koodo kiosk jerking me around.....

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  • Dec 30th, 2012 4:10 pm
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[OP]
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Jul 10, 2004
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Kamloops Koodo kiosk jerking me around.....

So my moms bf wanted to get her a phone for Xmas and I did my best to help him out.

So I go talk to the people at the Koodo kiosk and ask them about buying a phone outright and was told that they would not sell a phone without activating it on a plan. So I tell momsbf that he will have to purchase a $20 plan and then just to phone and ask to have it cancelled the next day.

Well apparently they sold him a phone sans plan.....WTF. Why can they do it one day but not another. The also told him that if it was activated within 30 days they would include a $100 GC

Fast forward to today when I take mom to the kiosk and told them that phone was bought here, she wants a plan and that her bf was told that there was a GC included. Well they proceed to tell me that the only way to get the $100 GC is to activate phone same day as purchase. Again.....WTF.

So I mention that the phone is less than 14 days old and that we will return the phone, get a new one and activate it now. So now they ask for the receipt......give me a break.......there is no reason why they cannot activate the phone and include the $100 GC today without making us jumo through hoops.

So we will take the receipt in tomorrow, return the phone, and then wait for them to ask for the original payment card for return of funds to make us jump through even more hoops......at which time I will inform them that the phone came factory unlocked (worked with both my Virgin and Bell sim cards) and that they can take their plan and shove it right up their a$$ and then march over to one of the plethora of cell kiosks in the mall and spend the money elsewhere.

WTF ever happened to customer service......man.......it is absolutely non existent at these places.

If it were me, I would do everything in my power to keep the customer happy. These morons have no concept of word of mouth advertising as I hope any other Kamloopsians think twice before heading to that particular kiosk to spend their money.

/rantoff
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If you're returning an s2x, today would be better because you could get them to PM BB or FS and get the s2x for $49.99 + $150 tab - $100 GC + taxes. The regular price for the phone is either $74.99 or $99.99 + the $150 tab
[OP]
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audit13 wrote:
Dec 27th, 2012 8:56 pm
If you're returning an s2x, today would be better because you could get them to PM BB or FS and get the s2x for $49.99 + $150 tab - $100 GC + taxes. The regular price for the phone is either $74.99 or $99.99 + the $150 tab
Since FS is in the same mall maybe we will just return it and go over to FS and say FU to Koodo all together.

Not sure if you can tell by my post but I am none too happy with Koodo at the moment.
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Rich_D wrote:
Dec 27th, 2012 9:32 pm
Since FS is in the same mall maybe we will just return it and go over to FS and say FU to Koodo all together.
The sale ends today at FS and BB according to their Boxing Day flyer. Personally, I prefer cards for groceries as I find BB and FS stuff to be overpriced.
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Rich_D wrote:
Dec 27th, 2012 9:32 pm
Since FS is in the same mall maybe we will just return it and go over to FS and say FU to Koodo all together.

Not sure if you can tell by my post but I am none too happy with Koodo at the moment.
Call Customer Service.
[QUOTE]I wish there was a way to know you're in the good old days before you've actually left them.[/QUOTE] ~Andy Bernard, The Office (U.S.)
[OP]
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audit13 wrote:
Dec 27th, 2012 9:33 pm
The sale ends today at FS and BB according to their Boxing Day flyer. Personally, I prefer cards for groceries as I find BB and FS stuff to be overpriced.

$49.99
Save $100
Sale ends: January 3, 2013
Koodo Mobile Samsung Galaxy S II X Smartphone - Black - Tab Plan
4.0
Get a FREE $100 gift card with this cell phone on select new monthly plans!*
Sold Items
AMD Athlon 64 3200+ SOLD to jiffylube
Crucial Ballistix PC3200 1GB SOLD to wburke
16GB Touchpad, Touchstone charger & case SOLD to I RFD

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Rich_D wrote:
Dec 28th, 2012 2:41 am
$49.99
Save $100
Sale ends: January 3, 2013
Koodo Mobile Samsung Galaxy S II X Smartphone - Black - Tab Plan
4.0
Get a FREE $100 gift card with this cell phone on select new monthly plans!*
Thanks for the information. I was going by the flyers I got in-store.
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So I took mom in today with reciept in hand to return the phone, and as expected, they told me that since it was paid for by debit that they could only credit back to the original debit card.

Apparently they do not understand that people do not provide their debit cards with GIFTS on the off chance that an item needs to be returned.

I asked to speak to the manager to which the clerk stated "I AM the manager". So I then asked to speak to HER manager. She stated that she would call him since she was not allowed to give out his "personal number".

She called him, walked away and talked to him for about 2 minutes, and then came back with his email address. Apparently he did not want to talk to me directly but rather through email. Again this shows the level of customer service at this place is as bad (or worse) than the reviews I have been reading about koodo.

Good god.......just take the damn phone back so we can go elsewhere and just be happy.... but no, they seem to want to drag this out.
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Rich_D wrote:
Dec 28th, 2012 2:41 am
$49.99
Save $100
Sale ends: January 3, 2013
Koodo Mobile Samsung Galaxy S II X Smartphone - Black - Tab Plan
4.0
Get a FREE $100 gift card with this cell phone on select new monthly plans!*
Do you have a link for this? I went to FS near me at Laird & Eglinton and I was told it's $100 + tab.
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audit13 wrote:
Dec 29th, 2012 4:27 pm
Do you have a link for this? I went to FS near me at Laird & Eglinton and I was told it's $100 + tab.
They changed it... I just looked online... Yesterday the sale said it was good till the 3rd of Jan... Now it says the sale is 99 good till the 3rd
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shushwap wrote:
Dec 29th, 2012 4:30 pm
They dont know what they are talking about then... FS and BB are $50.... Have a look online
Here's what I found for BB: http://www.bestbuy.ca/en-CA/product/sam ... c01a27en02


FS: http://www.futureshop.ca/en-CA/product/ ... 85a2dden02

Both links say the phone is $99.99. I found these links buy going to their home page first.
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I would go to FS or BB and get the Galaxy Nexus on a 2yr Fido Agreement for $0 and get the $150 gift card.
No, I do NOT have any Z10's or Z30's left for sale. Stop PM'ing me!
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_Allan_ wrote:
Dec 29th, 2012 5:56 pm
I would go to FS or BB and get the Galaxy Nexus on a 2yr Fido Agreement for $0 and get the $150 gift card.
I would take the Razr over the Nexus
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shushwap wrote:
Dec 29th, 2012 6:08 pm
I would take the Razr over the Nexus
Nexus = Pure AOSP.
Razr = 90% pure.
No, I do NOT have any Z10's or Z30's left for sale. Stop PM'ing me!
BST Reference: Heatware | RFD
Wins: 2010 - Asus G73Sw-AY1 / 2012 - $50 BB Card in "RFD OT Reboot" / 2013 - MobilSyrup.com Samsung Galaxy note 8.0 LTE from Bell
[OP]
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Well we got the phone reffunded today with the help of moms bf.

We walked over to FS and ended up buying 2 S2's at $199 each and 2 plans on Virgin. Plus a $50 gc for each phone.

Koodo will NEVER see a penny of my money.

Customer service still goes a long way these days.
Sold Items
AMD Athlon 64 3200+ SOLD to jiffylube
Crucial Ballistix PC3200 1GB SOLD to wburke
16GB Touchpad, Touchstone charger & case SOLD to I RFD

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