Kamloops Koodo kiosk jerking me around.....
So I go talk to the people at the Koodo kiosk and ask them about buying a phone outright and was told that they would not sell a phone without activating it on a plan. So I tell momsbf that he will have to purchase a $20 plan and then just to phone and ask to have it cancelled the next day.
Well apparently they sold him a phone sans plan.....WTF. Why can they do it one day but not another. The also told him that if it was activated within 30 days they would include a $100 GC
Fast forward to today when I take mom to the kiosk and told them that phone was bought here, she wants a plan and that her bf was told that there was a GC included. Well they proceed to tell me that the only way to get the $100 GC is to activate phone same day as purchase. Again.....WTF.
So I mention that the phone is less than 14 days old and that we will return the phone, get a new one and activate it now. So now they ask for the receipt......give me a break.......there is no reason why they cannot activate the phone and include the $100 GC today without making us jumo through hoops.
So we will take the receipt in tomorrow, return the phone, and then wait for them to ask for the original payment card for return of funds to make us jump through even more hoops......at which time I will inform them that the phone came factory unlocked (worked with both my Virgin and Bell sim cards) and that they can take their plan and shove it right up their a$$ and then march over to one of the plethora of cell kiosks in the mall and spend the money elsewhere.
WTF ever happened to customer service......man.......it is absolutely non existent at these places.
If it were me, I would do everything in my power to keep the customer happy. These morons have no concept of word of mouth advertising as I hope any other Kamloopsians think twice before heading to that particular kiosk to spend their money.
AMD Athlon 64 3200+ SOLD to jiffylube
Crucial Ballistix PC3200 1GB SOLD to wburke
16GB Touchpad, Touchstone charger & case SOLD to I RFD