Koodo Blacklisted my Phone, is this legal?
Fast forward, 4 days later, I get a text saying my service from Koodo has been suspended and to call in. The Koodo rep tells me I need to email them 2 pieces of photo ID and proof of address (bill not from Koodo) to have the account reactivated. I offer to go into a store and show my ID, but he says it can only be emailed in. I ask if they can just leave the account cancelled and have them send me a bill for the phone. He said yes no problem. I will get the bill in a few weeks.
Fast forward to the next day, the phone suddenly stops working. Check the IMEI and its blacklisted. I called back and they refused to give me any information and said to call their fraud department, which is closed.
I will call them tomorrow, but want to know, is this legal? I am willing to pay for the phone. I am fine that they don't want to offer service to me, but this all seems a little strange.