I requested a call back from their site.
Didn't ask why, didn't give me any trouble, 1st try call. Guess I was lucky?
I've been with Koodo for about a year now (with the original Public Mobile to Koodo move over)
My phone should be available for pick up tomorrow. Guess time to start cleaning up my phone for transfer! Luckily from LG to LG, they have an app for that.