Cell Phones

Koodo online orders

  • Last Updated:
  • Jan 11th, 2019 8:49 am
[OP]
Newbie
Jan 6, 2019
21 posts

Koodo online orders

How long does it usually take Koodo to finish "reviewing" an online order? Mine has been stuck on that for 4 days.
11 replies
Deal Expert
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Nov 28, 2013
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Oakville
They're only open limited hours, Tues-Friday, I believe. So if you ordered after close of business on Friday, they won't even be looking at your order till tomorrow. But aside from that, standard turnaround time is anywhere from a couple days to a couple weeks, depending on how busy they are.
Lucky Koodo $40/6GB (with $15/10GB add-on) recipient
Deal Addict
Nov 2, 2011
2063 posts
442 upvotes
Vancouver
I think it all depends.

I just placed an order today (Monday) around noon, and just received notification that the order has shipped and I will receive it in 1-2 days. That's less than 12 hours on a day that the web store is "supposedly" not working.

Back around December when they had open box IP8 for sale, I placed an online order, and it was stuck in "Review" for over 2 weeks, and finally I received order cancellation email from the Webstore.

All in all, I do think that the Webstore employees are working full time, or they have ppl fulfilling orders in their warehouse even though their hours are limited. I think that if it is a phone that you really want, do call them or send them an email and make sure they know about your order.
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Dec 3, 2006
1347 posts
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GTA
I ordered a device on 1/2, and got approval and shipping notice today (1/8). So, 5 business days for me.
[OP]
Newbie
Jan 6, 2019
21 posts
jl001 wrote:
Jan 8th, 2019 12:54 pm
I ordered a device on 1/2, and got approval and shipping notice today (1/8). So, 5 business days for me.

Can I ask which phone you ordered? The P20 I ordered sats 1-3 weeks on the site now.
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Dec 3, 2006
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⬆ Wireless home phone
Deal Addict
Jan 21, 2008
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Their webstore is very understaffed when it comes to BF/BD, most of the time they're not too busy though
I am a Koodo customer
Deal Fanatic
Nov 11, 2008
7621 posts
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I ordered something December 21st, I got the email that it was shipped Jan 3rd
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Nov 28, 2013
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Oakville
HP_John wrote:
Jan 9th, 2019 1:36 am
Their webstore is very understaffed when it comes to BF/BD, most of the time they're not too busy though
Not just BF/BD - pretty much any time there's a good sale on a popular device, their webstore gets hammered. THey never staff up when it's busy.
Lucky Koodo $40/6GB (with $15/10GB add-on) recipient
Newbie
Jan 13, 2006
84 posts
16 upvotes
Coquitlam
Finally got my P20 Pro/ Watch yesterday. Ordered Nov 21 !!!!
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Dec 10, 2017
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Toronto
robd38 wrote:
Jan 7th, 2019 6:37 pm
How long does it usually take Koodo to finish "reviewing" an online order? Mine has been stuck on that for 4 days.
You have to call koodo web store, sometimes they need to verify your info so don't wait until they call you, that can take forever.
[OP]
Newbie
Jan 6, 2019
21 posts
All is good, phone shipped out on the 9th, now just sit and wait for it.

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