Legal action vs ups

[boxingday]

They have lost or stolen 2 of my packages.

1)Nokia n800.
2)22 Inch monitor.

I am truley thinking of taking them to court.

[Kasakato]

Have you tried insurance?

UPS is not responsible for lost/damaged packages if you did not insure them, theres nothing you can do in a civil case. If they refused to payout on insurance you may have a case.

[boxingday]

Have you tried insurance?

UPS is not responsible for lost/damaged packages if you did not insure them, theres nothing you can do in a civil case. If they refused to payout on insurance you may have a case.

The issue is they claim to have delivered them.But no one has seen the ups truck around the time they said they did.

[whampoa]

In that case, can you track it online and see who receive and sign it. They should show the receiver's name and signature.

If both of those are not shown, call them up and open a case and let them do the leg work of tracking it.

[boxingday]

In that case, can you track it online and see who receive and sign it. They should show the receiver's name and signature.

If both of those are not shown, call them up and open a case and let them do the leg work of tracking it.

They said they dropped them off just at the front door.Nice -20 tons of snow and they leave them there.

[Montague]

They said they dropped them off just at the front door.

That sure sounds like typical behaviour from UPS (they are "famous" for doing stuff like that).

[jeeva86]

A signature is not required for items such as those?

[whampoa]

Did you specify signature required or pick up at depot when you send the package out?

I haven't sent anything through UPS for a long, long time. So I don't know what the fine print say.

In regard to any recourse, unless you have insurance, I guess small claim court is your only recourse.

[deep]

Unfortunately, it's the retailer who will probably end up suffering. You can file a chargeback on your credit card for non-delivery of goods, and unless they can prove that it was delivered (signature), your CC company should proceed.

[boxingday]

Did you specify signature required or pick up at depot when you send the package out?

I haven't sent anything through UPS for a long, long time. So I don't know what the fine print say.

In regard to any recourse, unless you have insurance, I guess small claim court is your only recourse.

The nokia n800 was orderd from tigerdirect.
Monitor from dell.ca.

[GangStarr]

Unfortunately, it's the retailer who will probably end up suffering. You can file a chargeback on your credit card for non-delivery of goods, and unless they can prove that it was delivered (signature), your CC company should proceed.

+1

If it wasn't paid for by credit card, you need to either go through UPS insurance or if you paid with paypal, perhaps a paypal dispute.

Good luck OP, and if anyone is going to sue UPS for anything, how about their incredibly high and unreasonable brokerage rates.

[boxingday]

I hope they would not be that stupid to leave them in the snow.

[Raggie]

My work uses UPS all the time. From my experience, I've had packages returned back because the receivor wasn't home. And the only time they will leave it without a signature is when we indicate on the waybill that signature is not required. So I think you have a case.

[Ziggy007]

One time I had ordered two external HDDs from Staples and UPS was delivering.

The tracking order said it was due on a day when I was home all day but nobody ever came. I was a bit confused when it said they had been delivered online later on (this was later at night after the customer service was closed I believe). Next morning I call them up asking what the hell was going on, they get a hold of the driver who was out on his route and he calls my house. He delivered them but assumed nobody was home so he left them in a box buried in the snow behind this huge flowerpot on the far end of my front porch. I went out and got them and luckily they were find after spending the night outside in the winter.

[HBP]

One time I had ordered two external HDDs from Staples and UPS was delivering.

The tracking order said it was due on a day when I was home all day but nobody ever came. I was a bit confused when it said they had been delivered online later on (this was later at night after the customer service was closed I believe). Next morning I call them up asking what the hell was going on, they get a hold of the driver who was out on his route and he calls my house. He delivered them but assumed nobody was home so he left them in a box buried in the snow behind this huge flowerpot on the far end of my front porch. I went out and got them and luckily they were find after spending the night outside in the winter.

I wouldn't have accepted it. I ordered a 22" monitor from Staples, this guy decided to put the item openly visible on my porch chairs. I have 2 schools of children passing my house before I get home (trust me... gr 8'ers aren't so innocent anymore). Plenty of people walk around my neighbourhood, and I've had stuff stolen from my driveway before. Next time this happens, even if I receive it, I'm going to claim it stolen.

They won't change their policy until they start losing money for doing it. Right now they're saving money by not making the return trips, at the cost of the consumer's products. They need to start taking a hit for their improper practices.