Leon's crappy delivery service
So I recently ordered a couch from Leon's for my new apartment. It's a pretty standard size, 84" long, so even though I have a basement unit with stairs leading down from the door at right angles, I didn't think it would be a problem in terms of moving it in. The previous tenant had an absolutely massive recliner in situ when I came to look at the unit, and the building is brand new with a wide entrance and relatively high ceiling. Anyways, the delivery people arrived today, took one measurement of the stairwell ceiling (89" high, less removable light fixture), and magically determined that the couch wouldn't fit. They refused to try moving it in and promised that they'd explain the situation to the customer service people. Lo and behold, Leon's calls me and offers me two equally crappy options, a) get a refund with a 25% restocking fee, or b) have the full cost returned in store credit. I feel cheated. I've waited 9 weeks for this essential piece of furniture and they don't have any other couches that interest me. The delivery people also had the cheek to comment that I chose the worst possible couch for the size of my apartment entrance, even though every other option they have available is the same length or longer. I'm inclined to believe they were just feeling lazy and couldn't be bothered. I don't see how they can penalize me for their failure to attempt the delivery.
Just felt the need to rant. Has anyone else had a similar experience and what did you end up doing?
Just felt the need to rant. Has anyone else had a similar experience and what did you end up doing?