Fashion & Apparel

Lloyd & Co Bespoke - reviews?

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[OP]
Deal Addict
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Sep 9, 2005
1318 posts
79 upvotes

Lloyd & Co Bespoke - reviews?

Hi all,

Anyone order from them before? Would you order again?

Thoughts on accuracy of fit and overall quality of the suit? And the big one... Value?

Thanks!
Last edited by eightyeight on Oct 19th, 2016 2:23 pm, edited 1 time in total.
10 replies
Deal Addict
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Jun 29, 2008
1731 posts
438 upvotes
North York
In business for a few years but no reviews? Groupon? Hmm...

Edit: 36 reviews and high rated on Groupon.
Deal Guru
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Mar 14, 2005
11598 posts
1654 upvotes
City of Vancouver
eightyeight wrote:
Oct 19th, 2016 2:23 pm
...and the owner seems young...
Well, this is Spier & Mackay's founder Rikky Khanna --- he looks young:
Image
Last edited by Becks on Oct 20th, 2016 2:49 am, edited 1 time in total.
Sr. Member
Apr 17, 2013
791 posts
103 upvotes
Markham
Not bespoke bros

Go with a proven company that has a track record. The website doesn't even work properly. Suit Supply, Spier and Mackay, Harry's, etc etc. You have so many in this city bros!
PSN - Meditech82
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Dec 8, 2007
4617 posts
839 upvotes
Immediately suspect of anything with bespoke in the name.

Up there with "luxury" and "executive" - gtfo
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[OP]
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Sep 9, 2005
1318 posts
79 upvotes
thericyip wrote:
Oct 19th, 2016 4:16 pm
In business for a few years but no reviews? Groupon? Hmm...

Edit: 36 reviews and high rated on Groupon.
Yeah I saw the Groupon reviews but was skeptical that I couldn't find anything on Yelp or Google!
Member
Jul 23, 2012
330 posts
71 upvotes
MISSISSAUGA
Becks wrote:
Oct 19th, 2016 10:48 pm
eightyeight wrote:
Oct 19th, 2016 2:23 pm
...and the owner seems young...
Well, this is Spier & Mackay's founder Rikky Khanna --- he looks young:
Oh man, I need to lose weight.
Newbie
May 23, 2017
1 posts
3 upvotes
I have an experience with Lloyd and Company Bespoke Tailoring that I would like to share.

My son is a Queens University Commerce student heading into his fourth year. He needed two suits for a job in New York City this summer. Through the Queens Business Review, he heard about a "deal" that Talon Lloyd, a Queens alumni, was offering to students.

Because of the University connection, and no negative reviews on the Internet, my son placed trust in Lloyd and Co. and travelled to Toronto to be fitted for a suit on April 13. If he liked the suit he would order a second one later. We paid (it was my credit card) in full at the time of ordering.

Three weeks later when my son’s school term was over and he was heading home to Vancouver. The suit was not ready. At the time, this was not a concern as it could be shipped and Mr. Lloyd claimed to have an office in Vancouver where any necessary adjustments could be made… as long as it arrived before the 28th of May when my son would be leaving for NYC.

The suit finally arrived on 24th of May. It was literally stuffed into a courier envelope (see attached picture). The lining had several stains on it (see picture) and the pants were hemmed 6 cm too short compared to an other suit of his. Generally, the suit was ill-fitting and of mediocre quality (we have a written statement from an independent tailor to back this up).

What was most alarming was that the shipper did not identify himself as Lloyd and Co. Bespoke. Rather it was "Peter Parvez". If you google "Peter Parvez" the first (non-ad) you will get are Yelp reviews with an average rating of 1.5 out of 5 stars. I can’t speak for the accuracy of those ratings but if we had known that Peter Parvez was the supplier and seen these reviews, we would never have made the order. Many of the experiences described by the reviewers are similar to ours.

My son communicated his dissatisfaction by email and asked for a full refund. In fairness, Mr. Lloyd was responsive. He did offer a number of options including remaking the suit. The problem was that my son was leaving for his job in 4 days and couldn’t wait for another suit to be fitted/made. Additionally, we felt we had been tricked into believing we were dealing with one company that turned out to be a front for another company with terrible reviews. I’m still not really clear on the relationship between Lloyd Bespoke and Peter Parvez but if you look into Talon Lloyds LinkedIn profile you will see that there is one.

As he needed suits right away, he went to Nordstrom’s where he bought two beautiful Ted Baker suits. The sales and tailoring service was excellent and the average price for them was the same as the "deal" with LLoyd and Co / Peter Parvez.

I would also like to mention that my other son has ordered from Suitsupply in the past. They have an unconditional, no-questions-asked 30 day return policy, including shipping. The suits are shipped in well-designed packaging (not a FedEx overnight envelope). He has been very happy with the product.

In the end it comes down to doing the right thing. While technically Lloyd and Co may not obligated to return our money. A company that valued reputation would have done so. We could not wait to have the suit remade as it took almost six weeks to be delivered.
Hopefully people that read this will benefit. Perhaps Mr. Lloyd will also read this and understand that customer satisfaction and reputation a key to succeeding in business.

Post Note: In the end we filed a dispute with our MasterCard. After some back-and-forth with the merchant, they ruled in our favour and reversed the transaction.
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[OP]
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Sep 9, 2005
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79 upvotes
Thanks for posting! With picture proof too.
Newbie
Oct 2, 2017
0 posts
1 upvote
I had ordered two suits and one shirt from Mr.Lloyd. The order was paid for in full, in cash, and was set to be completed in 4 weeks from the payment date, Mr.Lloyd did not once contact me of his own accord during or after the 4 week period. It soon become one month after the original delivery date, and Mr.Lloyd still showed no signs of having my suits ready. Additionally, he did not send me any emails regarding updates for my suits, the reasons for the delay in delivery, nor an apology for the extended wait time until I showed signs of wanting a refund.

After informing Mr.Lloyd about my dissatisfaction with his services and demanding a refund(Under the'Consumer Protection Act Ontario, when you order a product, it must be delivered within 30 days of the promised delivery date or you can ask for a refund) he quickly went to his website and changed the details regarding suit delivery times (the website now showed 6 weeks), and a paragraph explaining that delays in delivery times may occur. This was not the same information which was provided to me when I made my order(Luckily I did screenshot before he changed his website which I will be attaching with this).'

Your measurements will be done in Canada but cheaply made in China.
I would suggest to go with a proven company has more track records and experiences.
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Newbie
May 31, 2013
1 posts
Toronto
Hi there,

This customer "romeo_chan", was one of the most difficult and unreasonable customers we have transacted with, and it is unfortunate that businesses are not able to review customers as well. I would like to add some additional context to the review for those reading. Out of respect for the customer, I will not share his full name.

This customer received a very fair deal on two suits (one fully custom, and one heavily discounted ready-made to be altered at the customer's expense). After our meeting and transaction, the customer sent me a note indicating that he wanted the ready-made suit to match the custom suit exactly. With this, I opted (without charging the customer) to remake the ready-made suit pants from scratch instead of altering the ready-made pants, in order to ensure the best fit possible. Unfortunately, the ready-made suit was a unique shade of light blue, for which we needed to order the textile directly from the mill - which added to the timeline.

While we never promise an exact delivery date to any customer, he is correct in that our website indicated a timeline that we did not meet. As he pointed out, it has been corrected to show a more accurate timeline - particularly for unique fabrics. Further to this, he is correct in that more timely communication should have come from our end. However, in fairness, I received no check-ins or status requests from the customer until one cold and aggressive email directly demanding a refund. To this, I quickly communicated with the customer explaining the situation and offering multiple concessions as an appreciation for his business. He was unwilling to work with me, did not answer my calls, and simply wanted a refund. It was a very odd experience as a business owner in this industry, where relationships with customers are just as important as delivering a quality product.

Months later (the suits had been waiting for the customer for months and I heard nothing from him), the customer finally asked to pick up his garments, and I paid for a local seamstress to provide two rounds of alterations to the ready-made suit, and some minor adjustments to the custom suit - all completed in a timeline manner and covered by the business, as a way of making amends for the original delay.

This post was made after he picked up the final product - which is disheartening as I had thought we had come to an amicable agreement, and shook hands face to face. For any prospective customer reading this review, please feel free to cite it at your appointment so that I can further explain the situation and assure you that this experience was a unique one. Or, feel free to give me a call if you have any additional questions. Cheers.

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