Lost $4,200 GreenON rebate because of mistake from Enbridge Energy Auditor
I installed windows and applied for GreenON rebate.
At the same time I replaced my furnace, AC, appliances and applied for a rebate through Enbridge.
When the HEC Energy Auditor was applying for rebates, I told him that he shouldn't apply for windows through Enbridge as I am doing that via GreenON. Per Enbridge and GreenON Terms and Conditions we can't apply for a rebate for the same improvement through two programs.
The auditor said it's fine and also wrote down on the Questionnaire that he was filling in that I am going with GreenON for windows. I have the copy.
Sometime in August I received a cheque from Enbridge with a lump sum and no details. The amount was within the range that Auditor gave me so I didn't get suspicious.
Around a month ago I learned that GreenON rejected my rebate application because I received the rebate from Enbridge. I went back to the auditor and asked why that happened and he explained that the application wouldn't allow excluding the windows from the application. Does anyone know if this is correct?
They told me that GreenON was confusing and they did all according to instructions. They recommended to contact GreenON and explain the issue and I might get a difference from them of $4,200.
GreenON said that I need to refund the $800 I received from Enbridge and get a letter that I haven't received any rebates for windows so they can process the $5,000.
Enbridge said they don't have this process in place and recommended get back to Auditor as this was their mistake in the first place.
Now the GreenON closed and I lost $4,200 even though I didn't do anything wrong.
I contacted Enbridge Ombudsmen office few times by email but never received a response.
Not sure what are my options here. I would appreciate any advise on how to reclaim the $4,200 that I lost. Thanks.