Shopping Discussion

Mail Processing at Canada Customs SLOW?

  • Last Updated:
  • Dec 11th, 2017 11:50 pm
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Mar 12, 2006
451 posts
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Calgary
Another epacket LMxxxxxxxxxxCN
May.22.2017 Package shipped 523560,China
May.27.2017 Package arrived in Canada, sent for processing
May.29.2017 Item Processed
June.01.2017 Item delivered to Calgary
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May 10, 2017
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691175002 wrote:
Jun 1st, 2017 1:10 pm
I've been suffering quite a bit from this. I'm going to place an Aliexpress order, do you think shipping it as an epacket will help? The default is china post registered but that has no tracking.
Yes, it looks like it might help - I received 3 orders recently all of them came in 2 week period ( one in 9 days, two others in 11 days from shipping date)
e-packets usually have this format - LM999999999CN
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May 10, 2017
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WL1980 wrote:
Jun 1st, 2017 10:18 am
Sooner or later sellers on eBay and Aliexpress will refuse to sell stuff to Canadians. Too many item not received complaints due to the delays.
Smart-ass sellers would rather list their items with express couriers to Canada. So if you like to buy some stuff for $1-10 you would have to add $20-40 for shipping. Eventually someone will get caught by not paying too much attention to shipping fee.
Last edited by nixrfd on Jun 1st, 2017 3:28 pm, edited 3 times in total.
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Mitama wrote:
Jun 1st, 2017 2:31 pm

I called Canada Post yesterday and they guy checking said he could not find anything, that maybe someone forgot to scan it and so the tracking is not properly update it, however we are not sure about this, and he said I can't call customs for more info.
You didn't say much. What country, courier, type of shipment and what kind of tracking number - 11, 13 or 16 digits?

Try this first - http://trackitonline.ru/?tn=XX999999999YY where XX999999999YY is your tracking number. Usually parcels from Europe come in 2-4 weeks.
At least I received two unregistered parcels in 20 days from Lithuania.

Good luck contacting customs - I would say it's just a waste of time. Although in some cases (if you know for sure your parcel stuck there) it might help but don't quote me on this one.
Last edited by nixrfd on Jun 1st, 2017 3:54 pm, edited 1 time in total.
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Nov 3, 2015
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Montreal, QC
nixrfd wrote:
Jun 1st, 2017 3:54 pm
You didn't say much. What country, courier, type of shipment and what kind of tracking number - 11, 14 or 16 digits?

Try this first - http://trackitonline.ru/?tn=XX999999999YY where XX999999999YY is your tracking number. Usually parcels from Europe come in 2-4 weeks.
At least I received two unregistered parcels in 20 days from Lithuania.

Good luck contacting customs - I would say it's just a waste of time. Although in some cases (if you know for sure your parcel stuck there) it might help but don't quote me on this one.
It comes from Spain, it has been sent as a regular package (13kg, so I don't know how can they lose that) and the tracking number is CC009742359ES. I have checked the website you suggested, and the info is the same one as in Canada Post/Correos: Package has left country of origin (on the 11th, it was shipped on the 9th).
I have always received my packages in 2 weeks or even less, so after this long and no updated on the tracking I'm starting to be worried, and no, I have no idea if the package is stuck in customs or not, since the tracking has not been updated...
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Feb 9, 2009
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@Mitama

Assuming your parcel was shipped as ocean freight among others by a ship across Atlantic ocean, it may takes for it about 2 months from shipping date to be delivered.
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Mitama wrote:
Jun 1st, 2017 5:11 pm
... as a regular package (13kg, so I don't know how can they lose that) and the tracking number is CC009742359ES. I have checked the website you suggested, and the info is the same one as in Canada Post/Correos: Package has left country of origin (on the 11th, it was shipped on the 9th).
...
Arnycus might be right - It looks like it was shipped by water taking into account the weight of the package. Still it's less than 4 weeks. And today is exactly 3 weeks since it was shipped.
Member
Mar 4, 2006
410 posts
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Got a package that was ordered on March 4th, looks like I am getting my orders in reverse order. Most recent once are getting here before my older orders. Still waiting on an order from Feb.

2017-03-11 21:51:02 Departed country of origin
2017-03-09 18:55:02 Parcel outbount in sorting center
2017-03-09 18:53:22 Accepted by air carrier
2017-03-09 17:07:10 Parcel is inbound in sorting center
2017-03-09 16:15:59 Parcel accepted by shipping company
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davebert wrote:
Jun 1st, 2017 8:41 pm
Got a package that was ordered on March 4th, looks like I am getting my orders in reverse order. Most recent once are getting here before my older orders. Still waiting on an order from Feb.
...
Imagine you have a big warehouse and sometimes too much stuff comes in. You're trying to find the room for new stuff and sometimes stack the new stuff over the old one. Sometimes you keep track what comes first and what comes last. And sometimes you don't because you're tired or you don't care. Sometimes you process the stuff in FIFO format and sometimes it goes in FILO format. Get the idea? Well, it's how CP works.
Newbie
Aug 18, 2015
10 posts
Update for mines, after 20 days, it was JUST released from customs, and yes I know that makes me "lucky", but I paid 42 bucks CAD to have it be a express post, which meant it was suppose to be here within 1-3 days from China. Order was made on May 2nd, sent on the 9th. so doing the math it was almost 7 times the supposed delivery time (3x7=21) so yeah. Good luck on the others still waiting, but I will definitely be watching CTV's broadcast when it happens, as I still have two more mail since Feb that haven't arrived yet.
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Aug 29, 2016
132 posts
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Toronto
Still waiting for a package ive had stuck in customs since May 18!!
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Jan 4, 2017
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Calgary
Right now I record the biggest CP chaos so far: none of my orders since early March show an arrival scan in Canada on www.trackitonline.ru [China Mail registered, Singapore registered, Hong Kong registered, winit]. The best I get is "sent abroad". Is CP now blocking trackitonline or have they shut down their sorting facilities for good? Exception: A Royal Mail registered item [comes from the other side of the world] has been in my hometown of Calgary since Monday and has not been further processed in 4 business days. I have tried to figure out the depot's phone number but nobody was able to help me: local post office, CSR, internet...

Summary: the delay has now arrived at the local depot and CP are even hiding locally.
We came, we saw, we left!
Newbie
Mar 5, 2017
2 posts
Hello All,
I have been having the same problems from packages from China. But now things from the US and other coutries have slowed down. I order and ebay item from The US an April 12, It arrived June 1 that's 50 days (no tracking) USPS. I am now starting thinking is a customs issue.
Sr. Member
Feb 11, 2002
530 posts
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Calgary
Ordered April 26th from dx.com wishfully hoping that the package would arrive for mothers day.


Shipped on the 28th,
Left for Canada May 2nd
Arrived in Canada on May 9th

STILL WAITING.. coming up on a month that I assume its now stuck in customs. Was car electronics (bluetooth receiver).


Date Status of Shipment Country of Destination
09-05-2017 16:44 The item has arrived in the country of destination CANADA
02-05-2017 19:36 The item is on transport to the country of destination
02-05-2017 09:16 The item is processed at the PostNL sorting center
02-05-2017 09:16 The item is at the PostNL sorting center
01-05-2017 17:20 The item is at the handover point from freight carrier to PostNL
28-04-2017 10:51 The item has left the originating country
28-04-2017 01:15 The item is ready for shipment
27-04-2017 20:00 The item is lodged to airport warehouse in originating country
26-04-2017 02:24 The item is pre-advised
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JurgenK857634 wrote:
Jun 2nd, 2017 11:57 am
none of my orders since early March show an arrival scan in Canada

I have tried to figure out the depot's phone number but nobody was able to help me: local post office, CSR, internet...
Same here - no arrival scans lately (with rare exceptions, but packages are coming somewhat faster), checking with TrackChecker software, as it maintains ordered package database. When an airline scans a delivered container, its shipping manifest gets published to tracking websites though either the airline DB or sender's Post DB like China Post. Technically this data is for internal use only, and CP may at least kindly ask partner carriers to withdraw its publishing. Of course they might do it to block leaking any evidence showing how long shipments stay at backyard before processed. It may be hard to subpoena this data from foreign airlines and posts, but CP own internal backyard scans can be. Not sure though, whether CP only scans containers when they start processing them, but generally they should scan every arriving container, unless they rely on airline data which I doubt.

You can ask CP CSR to send an email to a local depot supervisor to call you. Once they call, ask for your depot clerk phone number, since supervisor assignments change too overtime.

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