Don't need to. It's in the Canada Post Corporation Act, R.S.C. 1985 c. C-10, §42(2.1) [link]
If that is happening, the big question is WHY? The only reason I can think of is that the CBSA is backed up. No point in doing anything if the CBSA says "We can't even look at the manifest right now". Canada, as a member country of the Universal Postal Union, must see to it that "As a general rule, parcels shall be delivered to the addressees as soon as possible" (as stated in UPU's Article RC116, Delivery Procedure). So they are mandated not to delay mail.arnycus wrote: ↑Aug 11th, 2017 9:51 amAlso keep in mind, once a container or pallet is unloaded from a ship, airline, or truck in Canada, its brought by CP to their nearest plant yard, and may sit on that yard indefinitely long (reportedly up to 6 months) without been scanned and admitted to arrive in Canada.
In fact, referring back to our own CPC Act, §49 says:
At we've had no news that CPC's directors are being rounded up, I take it this means that CP is lawfully obstructing, delaying, or detaining mail. How does that even make sense? As the current situation would not be deemed reasonably acceptable to the majority of Canadians, then either the law needs to change to hold them accountable for holding our mail beyond a reasonable time, or specific time limits need to be stated and enforced, out of respect for the residents of Canada, the Universal Postal Union agreements, and all senders, globally.CPC Act wrote:Abandonment of mail
49 Every person commits an offence who unlawfully and knowingly abandons, misdirects, obstructs, delays or detains the progress of any mail or mail conveyance.
1980-81-82-83, c. 54, s. 43.
UPDATE: My parcel from Europe did not arrive today and there's been no status update. So I just got off the phone with Canada Post. Completely utterly useless, a waste of time.
I gave them my tracking # and was told (as expected) that it is not trackable as it is of international origin. I told them that the Euro postal service's tracking service reveals that my parcel has been here in Canada for 1 month, and assuming that it was a customs inspection backlog, I had already contacted the CBSA, and they had just re-directed me back to CP, hence my phone call. The c/s rep's answer: "Sir, you are not the sender. All enquiries must originate with the sender. You need to tell the person who sent the item to contact us."
I explained that the vendor of my goods is in Spain and it's possible they don't speak English, so asked how they are meant to do that — does CP have Spanish speaking telephone agents on standby? And for that matter, do they have agents fluent in all global languages manning the inbound email system, to respond similar enquiries? Her answer changed slightly: "Sir, they must initiate an investigation through their local postal service".
My own ability to communicate in Spanish is limited and I'm therefore reluctant to have to try explaining in Spanish what needs to be done in order to move this investigation forward. Considering what she'd said about "sender has to initiate", I realized that it was I who had paid for the postage — so I tried a new tactic: I announced that as the payer of postage, I was both the sender and receiver. I mean, for all either of us knows, the vendor has parcel pick-up service and never had to physically go to a mailbox. In any case, there is no dispute that the item was mailed, or how, or when, as that is all provable via the Euro tracking number — so what difference does it makes who is enquiring? As the payer of postage, I demanded an answer as to why my package has been held up in Canada, specifically whether it was CP's fault or CBSA's. But sill, she refused to budge. "Sir, you cannot do that. We have a process. It must be followed".
She then started her closing spiel, thanking me for my business. I interrupted her and said "See, I am not a CP customer in this instance, I'm a customer of a postal service in Europe, who got absolutely nowhere in this phone call today". I then hung up on her.
Seriously, what do we have to do to get someone to take responsibility for our mail?