So here's the reply I got from the office of the VP:aaron158 wrote: ↑Sep 12th, 2017 10:06 pmmy suggestion everyone flood firstname.lastname@example.org with complaints about them not letting us track the packages and ur package delays. follow that up with a complaint to email@example.com make sure u list off any tracking numbers u been waiting very long for. then lastly find out who ur local M.P is and either email or call them and let them know about the delay and canada post refusal to provide tracking on packages we are paying for tracking on.
Thank you for your email. We appreciate your feedback and it has been reported to the individuals responsible for the International Inbound Registered Mail Service.
As of August 20, 2015, track results for International Inbound Registered items with an ‘R’ prefix, are no longer available to customers in Canada. Tracking is no longer a feature of Inbound International Registered. This change conforms to all Universal Postal Union regulations. Once an International Registered Item leaves it’s country of origin, the only other scan that will appear will be once the item is actually delivered to the addressee.
As you may know International Registered mail service is not a guaranteed service and all mail originating outside Canada is presented to Canada Customs upon arrival. However, Canada Post has no involvement with the Customs clearance process or timeframe. Once an item is released by Customs, Canada Post is responsible for the sorting, transportation and delivery of the shipment. Items sent without a delivery guarantee, are processed in accordance with the service by which they are shipped.
If tracking information is required, the sender in the originating country is responsible for opening an inquiry. The originating country will contact Canada Post through a separate established process.
Canada Post continues to follow all Universal Postal Union (UPU) regulations for Inbound International Registers, including the capture of signature at delivery.
Office of the Vice Presidents | Canada Post
Janiem.firstname.lastname@example.org | T 204-783-9023, ext 2000 | C 204-229-1065
204-1780 Wellington Ave Winnipeg MB R3H 1B3