Shopping Discussion

Mail Processing at Canada Customs SLOW?

  • Last Updated:
  • Sep 26th, 2017 8:01 am
Newbie
Nov 15, 2008
87 posts
10 upvotes
Vancouver
aaron158 wrote:
Sep 12th, 2017 10:06 pm
my suggestion everyone flood office.vicepresidents@canadapost.postescanada.ca with complaints about them not letting us track the packages and ur package delays. follow that up with a complaint to ombudsman@canadapost.postescanada.ca make sure u list off any tracking numbers u been waiting very long for. then lastly find out who ur local M.P is and either email or call them and let them know about the delay and canada post refusal to provide tracking on packages we are paying for tracking on.
So here's the reply I got from the office of the VP:

Thank you for your email. We appreciate your feedback and it has been reported to the individuals responsible for the International Inbound Registered Mail Service.

As of August 20, 2015, track results for International Inbound Registered items with an ‘R’ prefix, are no longer available to customers in Canada. Tracking is no longer a feature of Inbound International Registered. This change conforms to all Universal Postal Union regulations. Once an International Registered Item leaves it’s country of origin, the only other scan that will appear will be once the item is actually delivered to the addressee.

As you may know International Registered mail service is not a guaranteed service and all mail originating outside Canada is presented to Canada Customs upon arrival. However, Canada Post has no involvement with the Customs clearance process or timeframe. Once an item is released by Customs, Canada Post is responsible for the sorting, transportation and delivery of the shipment. Items sent without a delivery guarantee, are processed in accordance with the service by which they are shipped.

If tracking information is required, the sender in the originating country is responsible for opening an inquiry. The originating country will contact Canada Post through a separate established process.

Canada Post continues to follow all Universal Postal Union (UPU) regulations for Inbound International Registers, including the capture of signature at delivery.

Kind Regards,

Janie Sinclair
Office of the Vice Presidents | Canada Post
Janiem.sinclair@canadapost.ca | T 204-783-9023, ext 2000 | C 204-229-1065
204-1780 Wellington Ave Winnipeg MB R3H 1B3
canadapost.ca
Sr. Member
User avatar
Nov 25, 2004
733 posts
219 upvotes
London
seaker wrote:
Sep 13th, 2017 4:03 pm
So here's the reply I got from the office of the VP:

Thank you for your email. We appreciate your feedback and it has been reported to the individuals responsible for the International Inbound Registered Mail Service.

As of August 20, 2015, track results for International Inbound Registered items with an ‘R’ prefix, are no longer available to customers in Canada. Tracking is no longer a feature of Inbound International Registered. This change conforms to all Universal Postal Union regulations. Once an International Registered Item leaves it’s country of origin, the only other scan that will appear will be once the item is actually delivered to the addressee.

As you may know International Registered mail service is not a guaranteed service and all mail originating outside Canada is presented to Canada Customs upon arrival. However, Canada Post has no involvement with the Customs clearance process or timeframe. Once an item is released by Customs, Canada Post is responsible for the sorting, transportation and delivery of the shipment. Items sent without a delivery guarantee, are processed in accordance with the service by which they are shipped.

If tracking information is required, the sender in the originating country is responsible for opening an inquiry. The originating country will contact Canada Post through a separate established process.

Canada Post continues to follow all Universal Postal Union (UPU) regulations for Inbound International Registers, including the capture of signature at delivery.

Kind Regards,

Janie Sinclair
Office of the Vice Presidents | Canada Post
Janiem.sinclair@canadapost.ca | T 204-783-9023, ext 2000 | C 204-229-1065
204-1780 Wellington Ave Winnipeg MB R3H 1B3
canadapost.ca
i figured that would be all they would say def forward ur complaint to the ombudsman make sure to give tracking numbers or they wont even look at it. also to ur local M.P
Newbie
Nov 15, 2008
87 posts
10 upvotes
Vancouver
aaron158 wrote:
Sep 13th, 2017 4:09 pm
i figured that would be all they would say def forward ur complaint to the ombudsman make sure to give tracking numbers or they wont even look at it. also to ur local M.P
The Ombudsman wrote:
Dear Customer:

Thank you for contacting the Office of the Ombudsman. This email acknowledges receipt of your postal service complaint.

We will complete a preliminary review of your concerns in the coming days and confirm the course of action. Please note that our current service level standard is 5 business days.

Your patience is appreciated.

Sincerely,


Intake Operations
Office of the Ombudsman
www.canadapost.ca/ombudsman
1-800-204-4198

I got an auto reply from my MP stating all emails will be answered in priority. Not holding my breath...
Penalty Box
User avatar
Feb 9, 2009
686 posts
267 upvotes
seaker wrote:
Sep 13th, 2017 4:49 pm
Thank you for contacting the Office of the Ombudsman.
I don't know whatever you guys are doing, but before doing that, you might be wise to read this thread's last 100 pages. Or this one article. And this announcement. So we have a new Minister and soon will have a new CP CEO reporting to that Minister. There is absolutely no need to send letters to CP Ombudsman, because he reports to Mr Chopra, who personally decided to remove Registered mail tracking, and will not change that order until he is in charge. He was subjected to a lot higher pressure over the years as CP CEO compare to your letters. So if you want things changed, give the new Minister some ideas how exactly you want it and why here. And to jump start improvements in Canada Post right now, turn it towards the needs of Canadians, voice your opinion here as well. It does count, but only if you voice it in the right place!
Newbie
Sep 8, 2017
12 posts
seaker wrote:
Sep 13th, 2017 4:03 pm
Once an International Registered Item leaves it’s country of origin, the only other scan that will appear will be once the item is actually delivered to the addressee.
Have you replied back to that to let them know that Canada Post messed up, cause now we don't even get that anymore ?
seaker wrote:
Sep 13th, 2017 4:03 pm
If tracking information is required, the sender in the originating country is responsible for opening an inquiry. The originating country will contact Canada Post through a separate established process.
That sounds way more expensive than the restful interfaces they took down... That Choprah guy is a **** idiot.
Sr. Member
User avatar
Nov 25, 2004
733 posts
219 upvotes
London
arnycus wrote:
Sep 13th, 2017 5:34 pm
I don't know whatever you guys are doing, but before doing that, you might be wise to read this thread's last 100 pages. Or this one article. And this announcement. So we have a new Minister and soon will have a new CP CEO reporting to that Minister. There is absolutely no need to send letters to CP Ombudsman, because he reports to Mr Chopra, who personally decided to remove Registered mail tracking, and will not change that order until he is in charge. He was subjected to a lot higher pressure over the years as CP CEO compare to your letters. So if you want things changed, give the new Minister some ideas how exactly you want it and why here. And to jump start improvements in Canada Post right now, turn it towards the needs of Canadians, voice your opinion here as well. It does count, but only if you voice it in the right place!
ur first link just links back to the main page of rfds. the second one to contact the PM i've done that 2 times this year and never got a reply.
Member
Dec 22, 2013
370 posts
95 upvotes
aaron158 wrote:
Sep 13th, 2017 7:17 pm
the second one to contact the PM i've done that 2 times this year and never got a reply.
You might have done it at a wrong time, when the previous Minister was on personal leave, and the issue with Mr Chopra and CP operational priorities (like better serving Canadians) was hanging in the air. Your emails were forwarded, but there was no-one on the wire to deal with them in a practice. Also, ask in each email to give you a reply, and mention you were never replied before, which is hardly acceptable practice for that office. Also mention to NOT forward your emails to Canada Post, because current CP leadership refuses to improve service.

Email your detail complains, suggestions, and requests on Canada Post improvement to the new Minister of Public Services and Procurement The Honourable Carla Qualtrough, now responsible for Canada Post: "minister@pwgsc.gc.ca". You can reference this forum thread, and briefly explain what main issues Canadian mail recipients experience the last 3 years. I believe, the mains issues are a) wrong CP service priorities (profit instead of "basic service" status aimed to satisfy population needs); b) bad CP leadership; c) lack of regular mail local processing standards in Canada Post Act and Regulations (including max delivery deadlines, tracking requirements, and civil penalties for non-compliance).

Do not waste your time trying to convince current CP leadership "be a better men". Face With Tears Of Joy They are hopefully gone soon as promised - but its far from certain, and changes won't happen without us - Canadian mail services consumers. Its important to note, no-one spelled out at Government level the acute issue of having no regular mail delivery standards within Canada spelled out in the law, as it supposed to be for a "basic service" critical to Canadians. We all see the consequences: each new CP CEO turns delivery system to suit his agenda as they pleased, because current CPC Act does not, but should be amended to say: a) domestic and overseas mail received in Canada should be delivered locally within 15 days or less; b) postal service must provide public tracking data within Canada for all internally traceable mail types.

For example, USPS not only gives public access to mail with barcodes (tracking numbers), but now notifies about incoming lettermail by using scanned ZIP codes not only to route letters, but to print barcodes, identify and send emails to the recipients. USPS also has 7-day ePacket delivery standard from China at US 1st class mail rate (3 times cheaper than ePackets to Canada). Interesting full screen video: How USPS Sorting & Delivery Network Works. Plenty of complex equipment and processes shown.

Last edited by sambul92 on Sep 13th, 2017 9:55 pm, edited 6 times in total.
Deal Fanatic
User avatar
Aug 23, 2004
7555 posts
1185 upvotes
London
Looks like some improvement lately, two ebay items from China that I ordered in early August arrived last week. One month is better than two.
Newbie
Nov 27, 2016
11 posts
apvm wrote:
Sep 14th, 2017 10:42 am
Looks like some improvement lately, two ebay items from China that I ordered in early August arrived last week. One month is better than two.
Must be nice lol...I have items ordered 6 weeks ago off eBay...still waiting...Image
Deal Fanatic
User avatar
Aug 23, 2004
7555 posts
1185 upvotes
London
MrToad wrote:
Sep 14th, 2017 11:02 am
Must be nice lol...I have items ordered 6 weeks ago off eBay...still waiting...Image
Not nice at all but much better than last year, the average is 2 months and up to 3 months. IMO, Canada custom is doing extra screening for items from China (have no problem with items from UK, the usual 7-10 biz days). There are too much fake drugs coming here from there like counterfeit viagra (Between May 30 and June 7, 2016, Health Canada seized $2.5 million worth of counterfeit drugs). I notice there are a lot of ebay sellers from China using Malaysia, Singapore and even NL post to send items now.
Member
Dec 22, 2013
370 posts
95 upvotes
apvm wrote:
Sep 14th, 2017 11:37 am
Canada custom is doing extra screening for items from China
It was all discussed in this threads a thousand times - just READ. ALL origin countries now show mixed results in regular mail delivery times in Canada and withheld public tracking, many people reported long mail delays from UK and Europe here. Packets speed up a bit the last month after Mr Chopra announced his coming resignation. That was a result of pressure coming from people of Canada through TV News reports, media outlets and forums, letters and meetings with local MPs. It looks like CP leadership was ordered to immediately speedup regular packets processing and comply with CPC Act "delays prohibited". But real changes will hopefully come next year, so we need to clarify Canadian mail consumers needs NOW to the right people.

As to CBSA control of drugs, all mail is checked more carefully by CBSA due to opioids crisis last 3-4 years. CBSA pressure to increase staffing and overtime pay by delaying regular mail clearance was addressed months earlier by assigning a new director. Now they more concentrate on collecting duties as means for self-sufficiency. Canadian residents may not import prescription drugs by mail or courier (Memorandum D19-9-1, sec 26). China is no longer a primary opioids exporter due to new laws. Commercial drugs importations seized by Health Canada have nothing to do with Canada Post and this thread. We are talking here of consumer mail - letters and packets with weight up to 2Kg, since higher weight residential parcel post is all traceable and has published ToS or set in the contract time standards. Commercial shipments are not discussed here.
Jr. Member
Aug 14, 2017
154 posts
119 upvotes
Not a single delivery made in days. I get few items trickling in then nothing for days after that. I have reduced purchases as this got beyond ridiculous. I sure lost many items as well or seller never shipping one in the first place. Don't know which.

Still waiting for mini tripod, bicycle lock, antenna wire, stupid little things.
Deal Fanatic
Mar 22, 2004
8527 posts
439 upvotes
Mississauga
MrToad wrote:
Sep 14th, 2017 11:02 am
Must be nice lol...I have items ordered 6 weeks ago off eBay...still waiting...Image
Been 21 days in transit so far and this is how I feel. :(
Jr. Member
User avatar
May 10, 2017
125 posts
17 upvotes
radeonboy wrote:
Sep 14th, 2017 10:42 pm
Been 21 days in transit so far and this is how I feel. :(
Come on, be realistic, 21 days for regular mail package (international) is normal and acceptable taking into account occasionally complex delivery routes. Not saying it's efficient and great timing but for free shipping from China or Europe it's still OK.
Unless it's domestic (same city,province) or you paid a lot of money for speedy delivery.
Deal Fanatic
Mar 22, 2004
8527 posts
439 upvotes
Mississauga
nixrfd wrote:
Sep 15th, 2017 10:04 am
Come on, be realistic, 21 days for regular mail package (international) is normal and acceptable taking into account occasionally complex delivery routes. Not saying it's efficient and great timing but for free shipping from China or Europe it's still OK.
Unless it's domestic (same city,province) or you paid a lot of money for speedy delivery.
Problem is I've been getting many of my items (last few months) between 2-3 months....hopefully this one is different

Top

Thread Information

There are currently 4 users viewing this thread. (0 members and 4 guests)