Shopping Discussion

Mail Processing at Canada Customs SLOW?

  • Last Updated:
  • Dec 14th, 2017 4:40 pm
Member
Sep 21, 2015
236 posts
101 upvotes
London, ON
Mrsold33 wrote:
Nov 28th, 2017 1:10 pm
And why did the lady at post canada told me it was in vancouver customs if in the tracking updates it says richmond? I mean richmond and vancouver are very far from each other so?
Sounds like something I would do - It's not in BC, it's in Vancouver. (BC = Vancouver, right?)
Member
Sep 21, 2015
236 posts
101 upvotes
London, ON
Mrsold33 wrote:
Nov 28th, 2017 1:10 pm
I dont know if my shipping can be considered "free" since there was 14$ shipping fees on the website
I've never used wish, however - Do they allow choice of carrier? Here's an order I received yesterday from DHL ($10 shipping fee). Keep in mind however if the package is showing > $20cdn, DHL -will- charge gst, taxes, and $15 for brokerage fees because they had to charge you taxes (on top of the original $10 shipping fee)

Monday, November 27, 2017 Location Time Piece
17 Delivered - Signed for by ------ 13:55
16 With delivery courier ONTARIO SERVICE AREA, ON - CANADA 13:54
Sunday, November 26, 2017 Location Time Piece
15 Clearance processing complete at ONTARIO SERVICE AREA - CANADA ONTARIO SERVICE AREA, ON - CANADA 21:36
14 Customs status updated ONTARIO SERVICE AREA, ON - CANADA 08:16
13 Departed Facility in CINCINNATI HUB - USA CINCINNATI HUB, OH - USA 02:07
12 Processed at CINCINNATI HUB - USA CINCINNATI HUB, OH - USA 01:23
11 Clearance processing complete at CINCINNATI HUB - USA CINCINNATI HUB, OH - USA 01:02
Saturday, November 25, 2017 Location Time Piece
10 Arrived at Sort Facility CINCINNATI HUB - USA CINCINNATI HUB, OH - USA 22:00
9 Customs status updated CINCINNATI HUB, OH - USA 08:40
8 Departed Facility in HONG KONG - HONG KONG HONG KONG - HONG KONG 14:02
7 Processed at HONG KONG - HONG KONG HONG KONG - HONG KONG 13:48
6 Clearance processing complete at HONG KONG - HONG KONG HONG KONG - HONG KONG 04:18
5 Arrived at Sort Facility HONG KONG - HONG KONG HONG KONG - HONG KONG 02:57
4 Customs status updated HONG KONG - HONG KONG 01:18
Friday, November 24, 2017 Location Time Piece
3 Departed Facility in SINGAPORE - SINGAPORE SINGAPORE - SINGAPORE 22:26
2 Processed at SINGAPORE - SINGAPORE SINGAPORE - SINGAPORE 22:22
1 Shipment picked up SINGAPORE - SINGAPORE 13:06
Newbie
Nov 23, 2017
19 posts
1 upvote
cleacy1972 wrote:
Nov 28th, 2017 2:15 pm
I've never used wish, however - Do they allow choice of carrier? Here's an order I received yesterday from DHL ($10 shipping fee). Keep in mind however if the package is showing > $20cdn, DHL -will- charge gst, taxes, and $15 for brokerage fees because they had to charge you taxes (on top of the original $10 shipping fee)

Monday, November 27, 2017 Location Time Piece
17 Delivered - Signed for by ------ 13:55
16 With delivery courier ONTARIO SERVICE AREA, ON - CANADA 13:54
Sunday, November 26, 2017 Location Time Piece
15 Clearance processing complete at ONTARIO SERVICE AREA - CANADA ONTARIO SERVICE AREA, ON - CANADA 21:36
14 Customs status updated ONTARIO SERVICE AREA, ON - CANADA 08:16
13 Departed Facility in CINCINNATI HUB - USA CINCINNATI HUB, OH - USA 02:07
12 Processed at CINCINNATI HUB - USA CINCINNATI HUB, OH - USA 01:23
11 Clearance processing complete at CINCINNATI HUB - USA CINCINNATI HUB, OH - USA 01:02
Saturday, November 25, 2017 Location Time Piece
10 Arrived at Sort Facility CINCINNATI HUB - USA CINCINNATI HUB, OH - USA 22:00
9 Customs status updated CINCINNATI HUB, OH - USA 08:40
8 Departed Facility in HONG KONG - HONG KONG HONG KONG - HONG KONG 14:02
7 Processed at HONG KONG - HONG KONG HONG KONG - HONG KONG 13:48
6 Clearance processing complete at HONG KONG - HONG KONG HONG KONG - HONG KONG 04:18
5 Arrived at Sort Facility HONG KONG - HONG KONG HONG KONG - HONG KONG 02:57
4 Customs status updated HONG KONG - HONG KONG 01:18
Friday, November 24, 2017 Location Time Piece
3 Departed Facility in SINGAPORE - SINGAPORE SINGAPORE - SINGAPORE 22:26
2 Processed at SINGAPORE - SINGAPORE SINGAPORE - SINGAPORE 22:22
1 Shipment picked up SINGAPORE - SINGAPORE 13:06
Wish does not offer a carrier choice; actually you dont even know what the carrier is, and when it gets to canada its handled by canada post. You dont even know if youre going to get a tracking number for what you ordered, you have to check your account few days after wish notify you that your order has been shipped; if theres a tracking number well thats good and if theres no tracking number then it means you wont be able to track your product. Usually cheap order under 10$ dont get a tracking number and more expensive order do get one. The tracking website that wish redirect you to when tracking you order is 17track and,for my case, the tracking updates are slightly different than canada post even tho its pretty much the same meaning. Heres my tracking updates:

Destination Country - Canada

2017-11-14 02:32

RICHMOND, Item has arrived in Canada and was sent for further processing.

2017-11-04 11:22

CNCAND,China, International item has left originating country and is en route to Canada

2017-11-03 20:14

510130,China, International item mailed in originating country

Origin Country - China

2017-11-14 02:32

Canada, sent to customs

2017-11-14 02:32

Canada, arrival processing center, from China

2017-11-05 23:21

Guangzhou, leave Guangzhou sent to Guangzhou Express Company

2017-11-05 23:21

Guangzhou, leave Guangzhou and send to Vancouver.

2017-11-03 23:57

Guangzhou, leave Guangzhou, send down a destination.

2017-11-03 21:31

Guangzhou, arrive at Guangzhou terminal Processing Center

2017-11-03 20:14

Guangzhou, Guangzhou Courier company more than Bao sales department has received (the name of the collector: Zhao Qiang, tel: 18922183530)
Member
Sep 21, 2015
236 posts
101 upvotes
London, ON
Mrsold33 wrote:
Nov 28th, 2017 3:16 pm
Wish does not offer a carrier choice; actually you dont even know what the carrier is, and when it gets to canada its handled by canada post. You dont even know if youre going to get a tracking number for what you ordered, you have to check your account few days after wish notify you that your order has been shipped; if theres a tracking number well thats good and if theres no tracking number then it means you wont be able to track your product. Usually cheap order under 10$ dont get a tracking number and more expensive order do get one. The tracking website that wish redirect you to when tracking you order is 17track and,for my case, the tracking updates are slightly different than canada post even tho its pretty much the same meaning. Heres my tracking updates:
Interesting, here's from the order I received this morning (Delivered: 11/28/2017). It was extremly low value (64 cents canadian, free shipping) from AliExpress. I would have to agree that it sounds a lot like Wish just pockets the shipping costs. The main reason I started buying from them (AliExpress) in the first place was when I figured out the cheap products I was buying from Amazon were actually 2-3x AliExpress price and then dropshipped.


Tracking number: LP0008603547----
Logistics company: Yanwen Economic Air Mail
Shipment time: 2017-10-29 20:32:52

2017-11-17 18:55 Origin Item arrived to destination country.
2017-11-17 16:05 Origin Item was uplifted to flight to destination country.
2017-11-16 01:22 Origin Item Forwarded to Destination Country
2017-11-14 14:35 Origin Item departed from origin
2017-11-04 17:22 Origin Item is at agent warehouse
2017-11-02 18:12 Origin Item Is Ready for Ship
2017-10-31 04:44 Despatched from yanwen sorting center.
2017-10-31 00:11 Process completed in yanwen sorting center.
2017-10-30 23:55 Yanwen Acceptance.

I don't know where it landed (Vancouver or Mississauga) though i'd guess given the time from arrival (customs) to delivery, probably Mississauga. Aliexpress provides tracking with all orders regardless of price, however, most items tracking ends when it leaves China/arrives Canada. I still have a lot of outstanding packages that arrived in Canada mid-October i've yet to receive.
Last edited by cleacy1972 on Nov 28th, 2017 4:14 pm, edited 1 time in total.
Member
User avatar
May 10, 2017
205 posts
33 upvotes
@Mrsold33

No worries, you'll get your package most likely in 1-2 weeks or it could be around 4 weeks. In worst case scenario you will get it in 4-6 months as it happened to me last year around the same time at the end of November, 2016 when my package stuck at Richmond BC*. Never know, it's Canada Post with a new face.

Read this thread, may be the posts from March, April, May or June 2017 or early posts. Pages 150 to 250 if you have time.

*Richmond(Vancouver) (BC) is one of the major points where all packages come from overseas, other two is Montreal (QC) and Mississauga (Toronto) (ON)
Last edited by nixrfd on Nov 28th, 2017 4:31 pm, edited 1 time in total.
Newbie
Jul 6, 2017
15 posts
3 upvotes
So I took the plunge and ordered an item worth US$68 with Aliexpress Standard Shipping as the only option. It's coming by Singapore Post.

Sigh. Guess I won't see it this year.
Deal Guru
Jun 30, 2006
14175 posts
2533 upvotes
Toronto
Still waiting nearly 4 months for a few items I haven't received yet.
Newbie
User avatar
Sep 18, 2017
5 posts
1 upvote
Vancouver
2017/11/14 06:27 RICHMOND, BC Item has arrived in Canada and was sent for further processing.
2017/10/29 10:55 CNSZXD, China International item has left originating country and is en route to Canada
2017/10/28 20:19 518021, China International item mailed in originating country

We are in the same boat... sigh
Member
User avatar
May 10, 2017
205 posts
33 upvotes
carmaster wrote:
Nov 28th, 2017 4:57 pm
Still waiting nearly 4 months for a few items I haven't received yet.
What type of tracking number do you have for those few items? 11-digits, LP-14digits, R*, S-12digits ? China (AE) or else? I hope you got refunded just in case.
Last edited by nixrfd on Nov 28th, 2017 5:31 pm, edited 1 time in total.
Deal Guru
Jun 30, 2006
14175 posts
2533 upvotes
Toronto
nixrfd wrote:
Nov 28th, 2017 5:31 pm
What type of tracking number do you have for those few items? 11-digits, LP-16digits, R*, S-12digits ? China (AE) or else? I hope you got refunded just in case.
AE
Newbie
Dec 27, 2011
3 posts
Is this normal? Waiting for a parcel to be released since Friday?
2017/11/24 09:46 MONTREAL, QC Item has been presented to Canada Border Services Agency for customs review.



2017/11/24 09:12 VILLE ST-LAURENT, QC Item has arrived in Canada and was sent for further processing.



2017/11/21 20:59 USORDA, USA International item has left originating country and is en route to Canada
Member
Sep 21, 2015
236 posts
101 upvotes
London, ON
thecrozz wrote:
Nov 28th, 2017 11:02 pm
Is this normal? Waiting for a parcel to be released since Friday?
I wish I was so lucky as only waiting since Friday :) Have you read any recent posts on the thread?
Newbie
Nov 23, 2017
19 posts
1 upvote
sonafez wrote:
Nov 28th, 2017 5:26 pm
2017/11/14 06:27 RICHMOND, BC Item has arrived in Canada and was sent for further processing.
2017/10/29 10:55 CNSZXD, China International item has left originating country and is en route to Canada
2017/10/28 20:19 518021, China International item mailed in originating country

We are in the same boat... sigh
Yep.. let me know if you get any tracking updates. Mine still hasnt moved.
Newbie
Nov 28, 2017
1 posts
Hi, new to the forum, and I'm feeling anxious and I need to vent:

From Japan Post:
11/24/2017 20:00 Posting/Collection
11/25/2017 06:26 Arrival at outward office of exchange
11/26/2017 15:20 Dispatch from outward office of exchange

From Canada Post:
2017/11/26 15:20 JPTYOH, Japan International item has left originating country and is en route to Canada
2017/11/25 06:26 JPTYOA, Japan International item processed in originating country
2017/11/24 20:00 1388799, Japan International item mailed in originating country

A green *Accepted* bar indicates Canada Post has received your package.


I called Canada Post CS hotline, and they told me it that my package is still in the customs. Today is November 29th, and I have NOT received any updates whatsoever regarding my package. They also told me that Canada Customs does not follow a certain schedule when reviewing packages/parcels. To make things worse, while I was browsing this forum I learned that Canada Customs do take their time especially during the Holiday season. I am very disappointed because I made my order since Nov. 14th, and I didn't buy anything illegal, it was stationery ffs, from a very popular store in Japan! I never had this problem before, my package always came on time, and the Tracking schedule always gets updated(but in their defense, those orders were made during off peak season, but then again it is still NOVEMBER, not December (pre-holiday season.)
Member
Sep 21, 2015
236 posts
101 upvotes
London, ON
AnotherHobonichiUser wrote:
Nov 29th, 2017 1:09 pm
Hi, new to the forum, and I'm feeling anxious and I need to vent:

From Japan Post:
11/26/2017 15:20 Dispatch from outward office of exchange

From Canada Post:
2017/11/26 15:20 JPTYOH, Japan International item has left originating country and is en route to Canada

"Today is November 29th, and I have NOT received any updates whatsoever regarding my package. "

" I am very disappointed because I made my order since Nov. 14th"

"but then again it is still NOVEMBER, not December (pre-holiday season.)"
I suggest reading the most recent posts in this thread, they're all talking about current time delays through customs. 2-4+ weeks, or if you're really unlucky 2-4 months.

You indicated in your post that you're very anxious because you placed your order on November 14th. Doesn't really matter when you placed your order, the tracking information you provided does show the item didn't leave Japan until Nov 26th. I personally have a number of packages that have been in customs for 6 weeks now.

In regards to holiday season - That really starts Sept/Oct if you want to make sure something arrives prior to Christmas. Once you're into November, there's very good chance it won't arrive until January+.

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