Shopping Discussion

memory express.com charged my credit and now refusing to ship the product without government ID scans?

  • Last Updated:
  • May 14th, 2019 2:25 am
[OP]
Newbie
Apr 5, 2016
3 posts
4 upvotes

memory express.com charged my credit and now refusing to ship the product without government ID scans?

Hi, I ordered a full cart of pc parts from memory express on wednesday. They charged my card but all they keep saying is they can't ship anything without additional verification.

They said the shipping address did not match the billing so I told them they can send the parts to the billing address and now they are asking for copies of bank statements, and government ID scans?
This seems like such a nightmare.

The total they charged was over $2000 dollars. How can a company like this be allowed to charge you when the seemingly have no intention of shipping?
Does anyone know what I should do?
16 replies
Deal Guru
Aug 14, 2007
10237 posts
1517 upvotes
Toronto
Vetquestion wrote: Hi, I ordered a full cart of pc parts from memory express on wednesday. They charged my card but all they keep saying is they can't ship anything without additional verification.

They said the shipping address did not match the billing so I told them they can send the parts to the billing address and now they are asking for copies of bank statements, and government ID scans?
This seems like such a nightmare.

The total they charged was over $2000 dollars. How can a company like this be allowed to charge you when the seemingly have no intention of shipping?
Does anyone know what I should do?
Because it's 2 different addresses they're protecting themselves.

Just give them the scans and be done with it.

By the way whenever you order with 2 different addresses something always comes up stating their may be issues or delays.
Jr. Member
User avatar
Feb 15, 2006
121 posts
12 upvotes
WallyWorld
ME didn't actually charge your cc. There would be a "pending" entry on your CC. The $2k amount is reserved and unavailable from your limit. If you don't go through with your purchase, the pending charge will be removed in a few days, depending on the CC institution and the reserved amount will be released/available.

From ME FAQ:
When does my credit card get charged?

When you place an order on our website we immediately place a hold on your credit card reserving the funds needed to complete the transaction. However, your credit card is not actually charged until the day your item(s) ship.
Along with the address issue, the other reason they are asking for info is they are just trying to protect themselves from fraud/chargeback issues on larger orders.

Either contact them as @XtremeModder suggested and provide the info requested, or cancel your order.
Sr. Member
Jun 18, 2018
958 posts
529 upvotes
Toronto
This is no different than most online merchants.. you make any purchase and it holds a pending entry on your CC until it ships.

Just cancel the order if you don't want to go through all that hassle and just re-order when the pending transaction falls off your account.
Sr. Member
User avatar
Oct 24, 2016
613 posts
448 upvotes
ON
If you lost your credit card and someone fraudulently used it to order stuff online, to be shipped to a different address, wouldn’t you be glad if the retailer red flagged the order?

Cancel and reorder at the billing address and there shouldn’t be any issues.
Isn't it great to live in the 21st century where deleting history has become more important than making it.
Deal Addict
Aug 12, 2004
4170 posts
1555 upvotes
Calgary
Are you serious? You are complaining that a company is verifying a first time 2000$ order to an address that does not match the billing?
Does anyone know what I should do?
Uh...do what they ask?
Deal Addict
User avatar
Jan 3, 2014
2593 posts
1667 upvotes
Vancouver(ish)
Vetquestion wrote:
The total they charged was over $2000 dollars. How can a company like this be allowed to charge you when the seemingly have no intention of shipping?
Does anyone know what I should do?
It's a large purchase shipped to a different location, and their request for validation is quite reasonable. Either update your address to reflect the billing information or provide the validation they are requesting.

You're welcome.
Proud RFD member since January 31, 2007. Feel free to add 3,034 to my post count.
[OP]
Newbie
Apr 5, 2016
3 posts
4 upvotes
LazyDog wrote: ME didn't actually charge your cc. There would be a "pending" entry on your CC. The $2k amount is reserved and unavailable from your limit. If you don't go through with your purchase, the pending charge will be removed in a few days, depending on the CC institution and the reserved amount will be released/available.

From ME FAQ:



Along with the address issue, the other reason they are asking for info is they are just trying to protect themselves from fraud/chargeback issues on larger orders.

Either contact them as @XtremeModder suggested and provide the info requested, or cancel your order.
ok im seriously sketched out now because I called them to ask if this is for real they asked me to forward the e-mail of the guy that mailed me and said "he doesn't work here" when I told them they have 71 negative reviews online of people complaining of the same thing he said he didn't know that and told me my order was being processed and would be shipped soon
Deal Fanatic
User avatar
Mar 28, 2005
5626 posts
922 upvotes
Ontario / Quebec
Well, I wouldn't have sent my Government ID and bank statements either.

And now this turns out to be yet another phishing scam.

BTW - I made a $2000.- + purchase just yesterday using MasterCard.
MasterCard just sent a six-digit validation number to my email address to validate the purchase and then it went through without a hitch.
Seems a good way to help prevent fraud with large CC purchases.
Deal Fanatic
User avatar
Jul 29, 2005
8302 posts
2246 upvotes
Mississauga
I wouldn't send personal info either.
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Deal Addict
User avatar
Jan 3, 2014
2593 posts
1667 upvotes
Vancouver(ish)
Vetquestion wrote: ok im seriously sketched out now because I called them to ask if this is for real they asked me to forward the e-mail of the guy that mailed me and said "he doesn't work here" when I told them they have 71 negative reviews online of people complaining of the same thing he said he didn't know that and told me my order was being processed and would be shipped soon
Yay. You called them. :)

I wouldn't worry too much about the 'he doesn't work here' thing. I recall once I was doing contract work with a company, photo ID and all, but someone wanted to confirm my credentials. Fine. They phoned the company's general switch and asked if I worked there, and were told that I didn't Why? The employee at the other end of the phone didn't look on the correct database since I was on contract.
Proud RFD member since January 31, 2007. Feel free to add 3,034 to my post count.
Deal Fanatic
Jun 11, 2005
8268 posts
2172 upvotes
Mississauga
Vetquestion wrote: Hi, I ordered a full cart of pc parts from memory express on wednesday. They charged my card but all they keep saying is they can't ship anything without additional verification.

They said the shipping address did not match the billing so I told them they can send the parts to the billing address and now they are asking for copies of bank statements, and government ID scans?
This seems like such a nightmare.

The total they charged was over $2000 dollars. How can a company like this be allowed to charge you when the seemingly have no intention of shipping?
Does anyone know what I should do?
You answered your own question. You ordered over $2000.00 dollars worth of product and with all the fraud in this world they want the address to match the card. Nothing wrong with that. If you want the product give them what they want.
Deal Fanatic
User avatar
Aug 27, 2012
5592 posts
850 upvotes
Toronto
What if you purchased something using credit card for someone else as a gift, and you put their name/address.

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