It really bothers me when companies cave in to social media pressure. It's a "customer is always right" mentality that usually results in the employees looking bad and taking shit, while the twee hipster social media "activist" claims victory and garners likes.fishscale4sale wrote: ↑Jul 25th, 2017 5:54 pmHmm, I don't really see it as throwing us under the bus, it even says if it is unsafe to park we can avoid the stop. If anything a lot of posties will now be using this as a legitimate reason to go into OT since it is a safety issue, or as a reason to be bringing back mail/parcels.
EDIT: ^^^ SEE?
But the tone of the message is a bit much, it makes it sound like CP management are barking these orders at us using the word 'expected' especially..
I used to work for a very large parking management company and they had a complete double standard with social media. If someone wanted to argue a parking notice or payment issue and used the regular channels of phone or email they would have to wait their turn and their situation would be reviewed and the appropriate action would be taken. Most people arguing their parking notices are actually in the wrong and the notice is typically enforced. However if someone complains via Twitter, the company immediately jumps all over it, apologizes profusely and cancels the notice or issues a refund without question. Again, the arguer was usually in the wrong.
CPC already considers letter carriers, the backbone of the corporation, to be lowlifes. These kinds of social media exchanges are just going to put us in a worse light.