I hear you and agree. On this particular occasion, the first thing I did when I got back was inform my supervisor. They were okay with it. The lady actually called CP and voiced her appreciation.fishscale4sale wrote: ↑Jan 15th, 2019 9:35 pmJust want to point out that in this case, you didn't follow Canada Post policy and instead used common sense, and everyone was happy in the end. However, things could have went differently. The customer could have checked the tracking, called your supervisor and complain that 'they never put in a customer request to hold items'. Or you could have called in sick the next day, and then your route doesn't get covered and these packages get delayed, instead of being available at the RPO. Again, customer could complain and all of sudden your common sense courtesy backfires and you're getting interviewed.
I believe it's fine to bend the rules and use some common sense, especially when you know your route and customers. But I have been interviewed for leaving a 'do not safe drop' outside a customers condo door, even though the customer asked for me to leave it there. In the end, the customer called to complain that the package went missing. Since the package was a Do Not Safe Drop that the shipper specifically asked for, it was never up to the package receiver (MY customer) to decide if they wanted me to leave it outside their door or not.
I had always helped this customer by dropping parcels outside their door, and each time I would buzz them and they would ask me to, never had a problem. I should have known that eventually my efforts to make life easier for my customers would bite me.Supervisors were practically interrogating me as if I had been safe-dropping every single parcel for the last few months, and from then on I had to be super careful to deliver each parcel properly according to CP procedure. Use common sense, and try to be courteous, but also watch your back!
I wouldn't do that for any POC, but knowing this lady and her plight, I was fairly certain I was doing her a tremendous favour for which made her life a ton easier.