Sorry to hear about your story (another one). I hope more people are able to see this thread before making the mistake of using this company. It is unlikely that you'll hear anything from the BBB complaint unfortunately. From the Ellen Roseman article it was said that Bloomex doesn't accept or respond to BBB complaints.mw24neo wrote: ↑Jun 20th, 2008 6:07 pmI can't believe I was soooo into planning my wedding (last minute) I didn't take a moment to research my vendors! This is my horror story and the worst part about it is that they charged me one month before I even received the flowers so that by the time I could get my head into the game of getting a refund, it was already past 30 days! I have posted my BBB complaint below and even have pictures plus witnesses to back my claims, but it was all for nothing. I have received no response to date.
"The company has an unsatisfactory record with the BBB due to its decision not to accept or respond to complaints from the BBB," both bureaus said.
Also you said you were charged 30 days before you received the flowers so you couldn't even dispute the charges. You're in Toronto, so I would see if it is possible that there is anything you can do under Ontario's Consumer Protection Legislation. I'd call them at the number below to ask them as it is easier to find out than sifting through everything on their site:
"You can also contact the Consumer Protection Branch. They answer telephone inquiries and mediate written complaints between consumers and businesses:
Toll Free: 1-800-889-9768
Toronto: (416) 326-8800"
Under the Consumer Protection Act, 2002, you have the right to cancel an agreement and have your money returned to you if:
# The vendor has made a false, misleading or deceptive representation about the goods or services you agreed to buy or lease.
# The information about the goods or services, or your rights as a consumer required by the Consumer Protection Act, 2002, are not provided to you in the agreement.
For a future performance agreement (you paid in advance so that would likely be your situation), the following has to be written up in a contract:
1. The name of the consumer.
2. The name of the supplier and, if different, the name under which the supplier carries on business.
3. The telephone number of the supplier, the address of the premises from which the supplier conducts business, and information respecting other ways, if any, in which the supplier can be contacted by the consumer, such as the fax number and e-mail address of the supplier.
4. A fair and accurate description of the goods and services to be supplied to the consumer, including the technical requirements, if any, related to the use of the goods or services.
5. An itemized list of the prices at which the goods and services are to be supplied to the consumer, including taxes and shipping charges.
6. A description of each additional charge that applies or may apply, such as customs duties or brokerage fees, and the amount of the charge if the supplier can reasonably determine it.
7. The total amount that the supplier knows is payable by the consumer under the agreement, including amounts that are required to be disclosed under paragraph 6, or, if the goods and services are to be supplied during an indefinite period, the amount and frequency of periodic payments.
8. The terms and methods of payment.
9. As applicable, the date or dates on which delivery, commencement of performance, ongoing performance and completion of performance are to occur.
10. For goods and services that are to be delivered,
i. the place to which they are to be delivered, and
ii. if the supplier holds out a specific manner of delivery and will charge the consumer for delivery, the manner in which the goods and services are to be delivered, including the name of the carrier, if any, and including the method of transportation to be used.
11. For services that are to be performed, the place where they are to be performed, the person for whom they are to be performed, the supplier