I would phone them up and ask whats going on!
as for the Rebate, download the form and read when it HAS to go out. As long as CC puts in your purchase date on the receipt and not the shipping date (won't matter if the shipping date falls into the rebate terms) it should work fine.
Now Heat ENABLED
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Who Are You? - What Do You Want? - Why Are You Here? - Where Are You Going?
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Who Are You? - What Do You Want? - Why Are You Here? - Where Are You Going?