Home & Garden

[Merged] Canceling Summit Energy

  • Last Updated:
  • May 30th, 2016 3:32 pm
Newbie
Feb 8, 2010
23 posts
Durham Region
rugbydude wrote:
Jul 10th, 2009 12:18 am
The Ontario Energy Board regulates energy retailers. Legally, an agreement signed at the door will NOT become active unless you confirm your decision later by phone. If you don't do it within 61 days, the agreement expires. So if you decide you don't want it, you don't even have to worry about it.

The only thing you've done by signing an energy agreement at the door is given yourself an alternative to the government's rates. So why not actually compare the two and make an educated decision?

Choice, democracy and free will is what makes Canada a great place, you don't want to be a slave to the government do you?
Sounds like you might work for one of these said retailers???? Hmmmmm....

And you are wrong re: the contract not becoming active until it is confirmed by phone. I speak to customers everyday who NEVER approved anything over the phone, and the retailer was added to their bill anyway. Then it is a huge battle after the fact to try and get the retailer removed without penalty.

As far as choice is concerned, I agree with you. Choice is great IF the choice is based on correct figures. It is not an EDUCATED decision when you are told outright lies at the door. What about the "Provincial Benefit" that retailer NEVER tell potential customers about. Well, that will tack on a nice hefty 3+ cents per kwh to each bill on top of the rate the retailer quoted to them!
Deal Fanatic
User avatar
Oct 22, 2007
6110 posts
1063 upvotes
Mississauga
My wife signed a Direct Energy contract years ago and from what she told me she though the person was from Enbridge and was misslead. I think that making an educated guess also means being told the correct information, which based on several posts, that's usually not the case in these situations.

I wish I never heard of Direct Energy.
Newbie
Feb 8, 2010
23 posts
Durham Region
strifexxxx wrote:
Dec 7th, 2009 2:07 pm
I see these situations you are talking about Summit Energy but I do not believe you are the first person to mistake Summit Energy with, Direct Energy -Lost there license for lie's about there contracts who they are and where they come from-
and Universal energy -who went bankrupt-

Energy summit to clear up your thoughts right now.
When a sale agent approach the door he says this exact.

Hey there how are you I am with summit energy _Holds the badge so that the person at the door can see it is summit energy- We are just going around to make sure the rates on your gas and hydro are frozen.

If the customer says are you from Enbridge we say no we are from summit energy we supply gas and hydro to Enbridge when rates are frozen.

If the customer says will I save money we are not allowed to say YES we can only say the rates on the market go up and down and that you might save money.

If the customer says what if the market rate goes down we say we are certified by the OEB (Ontario Energy Board) to give whats called a blend and extend choice where if rates go down in the market and stay down we lower you price to match the market with a 15% mark up so 5 cents per kwh market rate would be 5.7 cents per kwh as an example.

At any point where you guys are saying these individuals are saying there form Enbridge, lower your rates, work for Enbridge, save you money take down there badge number which normal starts with BL1 and call up the OEB(Ontario Energy board) and report this so that the government will remove that individuals license.
I am not owned or licensed by Summit energy I am licensed by the OEB(Ontario Energy Board) meaning I am a licensed by the government not a company. I myself had to take a boring class and exam on this stuff.

Acts performed on a Individual weather it be on your property or not in Canada if you
Verbal Abuse, sick dog, hit, threaten, or show any signs of intent to cause harm it becomes a legal matter and would be delt with the police. I was in this neighbor hood in Scarborough and knocked on one guys door and the guy said Direct Energy I got a gift for you ******* let his dog lose Roity and it attacked me on the spot the next day I was visited by an officer in the hospital and explained to me that he had no right to do that and that the dog is now put down and the dogs owner was in jail for attempt of murder since the dog almost killed me.

Speaking as a victim I was just doing my job and was brutishly assaulted and I was not even representing Direct energy so I also ask you if you do not care for it just say I am not interested and close the door because we are not suppose to stop talking until you close that door. so the faster the door close the more time you save yourself and myself and others doing that.

I just want to clarify that Summit Energy (2 years now) is not crooked and had the customers put first we offer many option and no fees so you can't be robbed. There is no fee for subscribing, transferring, only fee would be cancel but in the office I am with we have never charged anyone yet for canceling. you have the 10 day cooling off period if you change your mind and 10 days is enough to do some research most people mistake Direct energy fr summit energy and harbor bad feelings cause direct energy screwed them a lot of people signing before the recession and direct energy does not offer a blend and extend feature sot hat if rates go down they will on your contract go down as well.


All In all I have seen some people do rude things to the people and I am hear to inform you those are Criminal acts and I have encountered many of them all I do is say have a nice day and leave or if it is serious enough I inform the police. The one guy thought it was funny watching the young kid run from his dog what if your dog had caught him and bit him you would have bin in a lot of trouble it is not funny doing your normal stuff and then having a dog attack you speaking form my end I was fatally injured your laughing at it and so are others but you know what those people at your door are just like you we have family's we have mouth's to feed I have a kid and a wife think about it I could not work for a whole year I put a lot of stress on my wife my kid rarely saw me how would you feel if that happened to you just say not interested and close the door.

Have a nice day.
*cough* bulls@#t *cough*

OK Ok, I'll be nice...sorry to hear you got attacked. It's not cool to assault someone or sick your dog on somoene.

BTW, I have had Summit Energy at my door before, and they did not conduct themselves the way you described. It was like pulling teeth just to get them to tell me what company they were with. She kept saying "I'm from your utility".
Deal Addict
User avatar
Jul 11, 2006
1368 posts
587 upvotes
Toronto, ON
Got a call today for Echo Installers to come install the hot water tank... even though I cancelled it back on the 2nd of February, they still want to come to install.
.
.
redflagdeals... buy now, think later.
Jr. Member
User avatar
Feb 16, 2009
154 posts
2 upvotes
I signed the contract with the door-to-door salesperson from Summitt Energy on Feb 12th and still within the 10 days period, I've sent them a cancellation email to customerservice@summittenergy.ca (no reply yet); A signature-required Xpresspost to their Mississauga office (delivered and no reply yet).
Today I just sent out the email to Gaetana Girardi 3 times and cancellation fax 2 times to their office and finally get the confirmation!

One thing to notice that I she seems to have a dedicated fax line other than the stated one on the official website, just want to share this in case that it's useful.

Gaetana Girardi
Director, Compliance & Regulatory Affairs
Phone: 905-366-7020
Fax: 905-366-7011
Email: ggirardi@summittenergy.ca
Business Address:
#608-100 Milverton Drive
Mississauga, ON L5R4H1
Newbie
Feb 28, 2010
1 posts
Ottawa
I just want to share what happened last Saturday.

A young guy rings my doorbell. I have a sign that clearly says "NO SOLICITORS".

I see that the guy has a badge that says "Summit Energy". I immediately say "I am not interested!". He replies" You don't know what you're not interested in". I point to the sign and says "Yes I know why you're here and look it says no solicitor". At that point a 2nd guy suddenly shows up from nowhere (from behind the garage) and he says, and I quote :"We're not here to play solitaire Sir. We're here to check your gas". I say "Look it says NO SOLICITOR. Leave!". He replies with a smart ass attitude "I told you we're not here to play solitaire. we're here to check your gas!"

At that point I blew it "You $#%# liar! Get the #%#% out of my property NOW!. etc... ". You see the point. The guy doesn't leave! He calmly pulls out his phone. A THIRD guy shows up. "What is the problem sir!" At this point I'm screaming at them calling them all kind of names "Leave my property NOW you #$%#% piece of ****!"

Anyway, my piece of advice: If you see someone knocking at your door wearing a Summit Energy badge, close the door immediately and don't think twice!!! ...and get ready to call the police. They are obviously trained to use bully tactics.

Avoid SUMMIT ENERGY at all cost!
Jr. Member
User avatar
Feb 16, 2009
154 posts
2 upvotes
Enigmo21 wrote:
Mar 1st, 2010 9:59 am
I just want to share what happened last Saturday.

A young guy rings my doorbell. I have a sign that clearly says "NO SOLICITORS".

I see that the guy has a badge that says "Summit Energy". I immediately say "I am not interested!". He replies" You don't know what you're not interested in". I point to the sign and says "Yes I know why you're here and look it says no solicitor". At that point a 2nd guy suddenly shows up from nowhere (from behind the garage) and he says, and I quote :"We're not here to play solitaire Sir. We're here to check your gas". I say "Look it says NO SOLICITOR. Leave!". He replies with a smart ass attitude "I told you we're not here to play solitaire. we're here to check your gas!"

At that point I blew it "You $#%# liar! Get the #%#% out of my property NOW!. etc... ". You see the point. The guy doesn't leave! He calmly pulls out his phone. A THIRD guy shows up. "What is the problem sir!" At this point I'm screaming at them calling them all kind of names "Leave my property NOW you #$%#% piece of ****!"

Anyway, my piece of advice: If you see someone knocking at your door wearing a Summit Energy badge, close the door immediately and don't think twice!!! ...and get ready to call the police. They are obviously trained to use bully tactics.

Avoid SUMMIT ENERGY at all cost!
+1
Police cannot help you out of the signed contract but they definitely can help you to sweep them away, call 911 if they wanna stay longer at your door!
Newbie
Feb 28, 2010
3 posts
Toronto
Hi everyone,

We realized that we fooled on 11th day.
We called them to cancell it.
The Summitt said that they can cancell Hydro, however for Natural Gas they will be in touch with us. They mentioned about cancellation fees. I was wondering did anyone deal with cancellation fees and how to get rid off them.

Thanks,
R.
Member
Apr 11, 2008
489 posts
23 upvotes
clydegui wrote:
Mar 1st, 2010 11:45 am
+1
Police cannot help you out of the signed contract but they definitely can help you to sweep them away, call 911 if they wanna stay longer at your door!
Calling the police != 911. You should call your local police department as this is not an emergency and you are not in immediate danger. Calling 911 for this situation will only get the responder angry.
Jr. Member
User avatar
Feb 16, 2009
154 posts
2 upvotes
Chopsuey2030 wrote:
Mar 1st, 2010 2:47 pm
Calling the police != 911. You should call your local police department as this is not an emergency and you are not in immediate danger. Calling 911 for this situation will only get the responder angry.
For the case described by Enigmo21, I believe it is an emergency. They were trespassing a private property without permission and refused to leave. This ongoing event has threat to the safety of the property owner for sure. Why this is not an emergency?
Jr. Member
User avatar
Feb 16, 2009
154 posts
2 upvotes
Lost_1970 wrote:
Mar 1st, 2010 2:05 pm
Hi everyone,

We realized that we fooled on 11th day.
We called them to cancell it.
The Summitt said that they can cancell Hydro, however for Natural Gas they will be in touch with us. They mentioned about cancellation fees. I was wondering did anyone deal with cancellation fees and how to get rid off them.

Thanks,
R.
By law, the agreement you signed won't be in effect until you reaffirmed it with them (given the case was related to a door-to-door salesman, not initiated by yourself) within 60 days.

Second, if by the time you signed the registration form (which is what I've signed), you were not given the terms of agreement, you are entitled to have a hard copy of that agreement by law, within 40 days. If this cannot be fulfilled, the agreement will also be automatically void.

Please refer to the following links:

http://www.energyontario.ca/docs/Final+ ... 5B1%5D.pdf
Important Information about Customer Choice
from Ontario’s Energy Retailers

http://www.oeb.gov.on.ca/OEB/Consumers/ ... y+Contract
After Signing an Energy Contract: The Right to Review Your Decision
Deal Addict
Jul 3, 2006
3829 posts
1603 upvotes
Toronto
clydegui wrote:
Mar 1st, 2010 3:01 pm
For the case described by Enigmo21, I believe it is an emergency. They were trespassing a private property without permission and refused to leave. This ongoing event has threat to the safety of the property owner for sure. Why this is not an emergency?
Are you kidding? That's not an emergency by any stretch if the imagination. They were simply standing on the guy's driveway. All he had to do was close the door, lock it, and go back to watching TV...the three guys would have just walked away.

A threat to safety would have been if they were trying to force their way into his house or were threatening him with weapons. Standing on the driveway is not a threat at all. In fact, I would be willing to guess that even a call to the non-emergency police number would have been deemed a low priority and the cops would have likely shown up a few hours later.

Look, I hate these scum salesguys as much as you do, but let's not exaggerate the situation and unnecessarily involve the police.
Member
Apr 19, 2008
388 posts
14 upvotes
Burlington
pintobean wrote:
Mar 1st, 2010 3:17 pm
Are you kidding? That's not an emergency by any stretch if the imagination. They were simply standing on the guy's driveway. All he had to do was close the door, lock it, and go back to watching TV...the three guys would have just walked away.
If they try to pull that crap in my driveway, it is them who will need to have 911 on speed dial. I'll ask them to leave my property, tell them to leave my property and then kindly escort them off my property. I have such a hate for Summit after what they pulled with my mother, that I'd be only too happy for them to refuse.
Jr. Member
User avatar
Feb 16, 2009
154 posts
2 upvotes
thefinalword wrote:
Mar 1st, 2010 3:48 pm
if they try to pull that crap in my driveway, it is them who will need to have 911 on speed dial. I'll ask them to leave my property, tell them to leave my property and then kindly escort them off my property. I have such a hate for summit after what they pulled with my mother, that i'd be only too happy for them to refuse.

+1
Deal Addict
Jul 3, 2006
3829 posts
1603 upvotes
Toronto
TheFinalWord wrote:
Mar 1st, 2010 3:48 pm
If they try to pull that crap in my driveway, it is them who will need to have 911 on speed dial. I'll ask them to leave my property, tell them to leave my property and then kindly escort them off my property. I have such a hate for Summit after what they pulled with my mother, that I'd be only too happy for them to refuse.
OK there tough guy :rolleyes: Physically assaulting someone who is a little slow to get off your property is not legally justifiable, no matter what you say. But hey, if you think attacking Summit scum is worthy of getting a criminal record then go right ahead :lol:

Top