[Merged] Do not pay Rogers/Fido's 30 days of services when porting a number
I recently got charged with 30 days of billing because Rogers claims you need to give them 30 days cancellation notice.
So you are paying Rogers/Fido (probably Bell/Telus too) 1 month of services you are NOT receiving (since another company is providing them now).
This is ILLEGAL.
File a complaint with the CCTS
And you will get your money back. It's all done online and very painless. For 2 lines I got back about ~$100. Not bad for a few minutes of filling out a form.
Take your money back from those Robbers!
I should clarify. You fill out form all online. There is still a verbal conversation later on.
And to better your chances, you should have a verbal call 30 days prior to porting date too.
After reading some posts, it seems to be hit or miss. To ensure a better chance of getting your money back, it seems like you should have a recorded attempt that you wanted to give 30 days notice. If you've already ported, it doesn't hurt to fill out the form anyways since it worked for me, but YMMV.
So new steps:
- Call them 30 days PRIOR to your cancellation date. Ask about your cancellation fee, and what the process is like.
They'll say something about 30 days notice. So say you want to give your notice now to cancel in 30 days.
They'll say you can't do that, OR if you cancel you cannot keep your number. (Sounds like a scare tactic).
End the call saying how that's absurd and don't make changes to your account.
The important part is they note that you inquired about your account/cancellation policies, and tried to give notice. Make sure they note the call in your account.
- In 30 days, go to your new provider (wind/virgin/mobilicity, etc), and port your number. (Keep same number).
- Optional Tip: Call your old provider again now to let them know you switched and you don't want to get charged this month. You can point out you called 30 days prior. If they won't do anything, then just change your plan rate to the cheapest one possible so in case it all doesn't work out, you're only paying ~15 instead of your old bill rate.
- If your old provider charges you with a bill you can first try calling them for a refund. Some people get it right away and avoid the CCTS form.
- If they won't help you, fill out the CCTS form above.
- CCTS emails saying it received complaint and will forward to Rogers to give them a chance to remedy the complaint.
- About a month later Rogers called about the complaint.
He knows about your entire history (knows when you called last, etc).
Keep firm. State it's unfair to charge for services that was impossible for me to use (since number already ported), and if we agree to disagree I'll just bring issue back to CCTS.
They caved and gave the credit.
- Money is returned via cheque in 4-6 weeks.