[Merged] Do not pay Rogers/Fido's 30 days of services when porting a number

[underjeep]

That just means they'll send it to collections. I can't believe you went as far as to cancel your credit card. What reason did you give? Are you aware the legitimate pre-authorized payments can still be processed, even if your card is cancelled? Gym's do this all the time with full success.

im not on per-authorized payment i think, anyways f*** the system! fight the power

[WorldIRC]

im not on per-authorized payment i think, anyways f*** the system! fight the power

If you're not on pre-auth, why would you think they can just charge your CC?

[underjeep]

If you're not on pre-auth, why would you think they can just charge your CC?

ya I made a mistake. oh well too late. i already cancelled it, my credit rating probably dropped 50 points

[EPcjay]

I logged my complaint today. Will report back results.

Anyone know how to complain for Rogers Cable? Rogers is unwilling to honor their contract.

[ceredon]

I logged my complaint today. Will report back results.

Anyone know how to complain for Rogers Cable? Rogers is unwilling to honor their contract.

CCTS handles them too.

[LostInTruth]

So, out of the big 3 it appears that only TELUS bills you to end of your bill cycle when you cancel or port?

For what is worth, why do people sign up with these companies when the contract clearly states 30 days notice and then complain over legitimate charges? Do the same people do this for other services (i.e. mortgage/rent/insurance, etc), or is the wireless just a free for all for people who want to cheat the system?

ETA: Reading this thread and poster boblepp has to be the most annoying and "think-I-know-it-all person" ever. I am sure BELL is better off losing this customer.

[LostInTruth]

unless people start stepping away from these company, they will not stop

the big 3 is a joke and disgrace of Canada

Nevermind all the jobs and charitable work they provide. They are better than they used to be.

[Kasakato]

So, out of the big 3 it appears that only TELUS bills you to end of your bill cycle when you cancel or port?

For what is worth, why do people sign up with these companies when the contract clearly states 30 days notice and then complain over legitimate charges? Do the same people do this for other services (i.e. mortgage/rent/insurance, etc), or is the wireless just a free for all for people who want to cheat the system?

ETA: Reading this thread and poster boblepp has to be the most annoying and "think-I-know-it-all person" ever. I am sure BELL is better off losing this customer.

Likely because some carriers make it impossible to provide notice. Fido told me I cannot log 30 days notice because doing so blocks a port. The rep essentially told me to port, pay the 30 days, and Im SOL.

[LostInTruth]

Likely because some carriers make it impossible to provide notice. Fido told me I cannot log 30 days notice because doing so blocks a port. The rep essentially told me to port, pay the 30 days, and Im SOL.

Well, that is BS and I can agree with if they make it a hassle; but those disputing a legitimate charge, I just cannot understand. You have used the service for months or years, maybe even received some credits, and now you want to bail, but not honour your side of the contract but protest they should honour theirs? It seems like a double standard IMO.

[underjeep]

SO i Don't want to pay the extra 30 days, filed my complaint and they emailed me this back:


"
We have received your complaint However, in order for the CCTS to proceed with your complaint, you must provide us with certain key information in order to help facilitate the assessment of your complaint. Specifically, the CCTS requires you to provide the following information:

o For contract disputes, the particular aspect of the contract or terms which your telecommunications service provider is not honouring.

· What you regard to be a reasonable resolution to your complaint. Please include the amount you are disputing.
"

what do I do now

[EPcjay]

Clearly, you weren't clear when you logged your complaint.
You tell them it's absurd to pay for service that cannot be offered, and the amount you are disputing is the amount they charged you in the last 30 days

[underjeep]

I sent them this :
"I was off contract and my number isn't with them anymore since it was ported so I have no obligation to pay them anything especially since they provide no service or even an number."

what exactly should I send them? They seem to be bent on me looking through my contract and finding something wrong with it, but I'm not going to find it in my rogers contract. I'd have to find it in the consumer protection act or something.

[Kasakato]

I sent them this :
"I was off contract and my number isn't with them anymore since it was ported so I have no obligation to pay them anything especially since they provide no service or even an number."

what exactly should I send them? They seem to be bent on me looking through my contract and finding something wrong with it, but I'm not going to find it in my rogers contract. I'd have to find it in the consumer protection act or something.

Your contract allows them to charge the fee- its pretty clear. Re-read the beginning of the thread and construct a reply to the CCTS they can comprehend.

[Piro21]

Your contract allows them to charge the fee- its pretty clear. Re-read the beginning of the thread and construct a reply to the CCTS they can comprehend.

An illegal contract is invalid. They can put whatever the hell they feel like in the contract terms but since they're charging you for a month of service that they cannot possibly provide you're in the legal right to not pay that.

[EPcjay]

The system is flawed. Even if you give them the 30 days notice, the system is still automatically set to charge to one extra month once you port. You still have to call back the old provder to get that adjusted, and sometimes you get screwed if they don't document that you called.

Sometimes the rep locks the number from porting when you give them 30 days notice because its set to cancel.