l69norm wrote: ↑Feb 4th, 2011 6:14 amI have ported cellular numbers out from Bell Mobility before, as recently as 6 months ago. If you give 30 days "notice of porting", it's only a note added onto your file that is valid for 60 days. ... (big snip)....
From reading the "letter" you got, it looks like you did not give 30 days notice so Bell was entitled to charge you for the full 30 days from the date you ported out. If you did provide 30 days notice, you should call the CCTS back and indicate that notice of porting was given by you to on/before Sept 23
Well, in the past 6 months they changed their handling.
For you to tell me what happened 6 months ago is helpful, it shows a downward trend in their attitudes towards customers.
If anyone with an active Bell phone would call in to discuss porting and ask about placing a note on the file, etc. and report back here... that would be useful to us all in setting a new precedent.
Look, I did not make this up. Their contract wording today is very clear, what was it 6 months ago when you were successful? And today they tell you that announcing intent to terminate in 30 days locks up your old number immediately so that the new provider is told it cannot be ported.
Today: : http://www.bell.ca/shopping/PrsShp_Bill ... sferNumber
Please notice the phrase "AFTER the transfer is requested"... that is when your NEW provider initiates the transfer because YOU CANNOT request the transfer.If you want to transfer your wireless phone number to another service provider, then, as long as your account and phone number are active, Bell will process a "transfer-out" request from your new chosen service provider. You must pay any amounts due plus applicable taxes resulting from the termination of your Services before the expiry of your Service Commitment Period, and the monthly charges applicable for the 30 days after the transfer is requested.
And my email/letter from Bell head Office confirms that: (BTW, if by putting "letter" in quotes indicates you doubt its existence, PM me with your email address and I will forward you the email complete with headers for you to examine. Sorry to sound snippy but I get the impression from a couple of people here that they think I am spinning a yarn. This is not helpful in communicating real problems in trying to prevent further grief.
Details of complaint:
Mr. xxx xxxx is disputing Bell Mobility?s policy of billing for 30-days from the transfer-out date due to transferring the cellular numbers to another service provider.
Details of resolution:
Bell Mobility continues to bill for the monthly recurring charges 30-days from the transfer-out date.
Transfer-out date was initiated on October 24th 2010 and the account was cancelled November 23rd 2010.
There is no error on the account.
Edit: CCTS process worked, got a check back. ALSO got paid back by Visa as I disputed the charge. Do it! It feels good!