[Merged] Nexus 4 BACK IN STOCK for US/Canada

[ZeroToHero]

I ordered 2 on Friday morning and was saying 2-3 weeks. Saturday morning I got and email with the tracking number and I can see the shipment left the warehouse in US already and was picked up by the carrier.
Don't know why it says 2-3 weeks. They shipping out next day.

But even so, you could see how that's annoying. I mean its not google's, or the guy's fault for having the device stolen, and while he didn't lose any money, it is tacitly expected for google to step up their game, and make his experience of getting a nexus device "this" much better. The least they could do is to expedite the order, and jump the queue, because not doing so is kind of a showing a giant middle finger in the face of a customer...

[wilsonlam97]

But even so, you could see how that's annoying. I mean its not google's, or the guy's fault for having the device stolen, and while he didn't lose any money, it is tacitly expected for google to step up their game, and make his experience of getting a nexus device "this" much better. The least they could do is to expedite the order, and jump the queue, because not doing so is kind of a showing a giant middle finger in the face of a customer...

But isn't Google taking the hit for losing money by refunding the guy?

[eason]

i suspect it maybe UPS that's picking up the bill if the "investigation" shows it's their fault. and besides...getting a contract this big for ups can't be a small deal. even if it's not their fault, they may want to keep google's business and take the hit. i know i would if i were in their position. seems like google isn't really doing much in the customer service department for the ppl that had their devices stolen.

[ZeroToHero]

But isn't Google taking the hit for losing money by refunding the guy?

As much as I hate Apple, their customer service is unbeatable. At the end of the day, the end-user doesn't give a $#@! who takes the hit, they just want the device, and they want is ASAP. Apple's customer service CLEARLY has the the consumer's interests in mind first. The fact that it was stolen was the first negative experience, and being told to reorder is another by having wait in line AGAIN...
The only reason Google is getting away with this is because the demand is high

I would assume that unless the fault of either party can be proven 100%, they would split, 50/50... Its only fair

[wilsonlam97]

As much as I hate Apple, their customer service is unbeatable. At the end of the day, the end-user doesn't give a $#@! who takes the hit, they just want the device, and they want is ASAP. Apple's customer service CLEARLY has the the consumer's interests in mind first. The fact that it was stolen was the first negative experience, and being told to reorder is another by having wait in line AGAIN...
The only reason Google is getting away with this is because the demand is high

I would assume that unless the fault of either party can be proven 100%, they would split, 50/50... Its only fair

+1

[EGee6]

As much as I hate Apple, their customer service is unbeatable. At the end of the day, the end-user doesn't give a $#@! who takes the hit, they just want the device, and they want is ASAP. Apple's customer service CLEARLY has the the consumer's interests in mind first. The fact that it was stolen was the first negative experience, and being told to reorder is another by having wait in line AGAIN...
The only reason Google is getting away with this is because the demand is high

I would assume that unless the fault of either party can be proven 100%, they would split, 50/50... Its only fair

+1

I remember my iPhone 4 had a faulty home button after using it for several months. I took it into the Apple Store, told the rep about my issues, he replicated it, and told me to wait a second. He went into the back and came out with a brand new sealed phone. Opened it up, swapped my sim card, and told me that everything was set.

I was in and out in under 5 minutes with a brand new phone.

It was hands down, the BEST after sales customer service I've received.

[chimp]

+1

I remember my iPhone 4 had a faulty home button after using it for several months. I took it into the Apple Store, told the rep about my issues, he replicated it, and told me to wait a second. He went into the back and came out with a brand new sealed phone. Opened it up, swapped my sim card, and told me that everything was set.

I was in and out in under 5 minutes with a brand new phone.

It was hands down, the BEST after sales customer service I've received.

Given their gross margin, of course they can afford this level of customer service :-)

[def47]

+1

I remember my iPhone 4 had a faulty home button after using it for several months. I took it into the Apple Store, told the rep about my issues, he replicated it, and told me to wait a second. He went into the back and came out with a brand new sealed phone. Opened it up, swapped my sim card, and told me that everything was set.

I was in and out in under 5 minutes with a brand new phone.

It was hands down, the BEST after sales customer service I've received.

Exactly the same thing happened to my iphone 4, except my home button didn't work like once or twice a day. He didn't replicate the problem (which wasn't really a problem). He just gave me a new iphone.

[ZeroToHero]

Given their gross margin, of course they can afford this level of customer service :-)

That's a wrong way to look at it.
So, because they aren't making much/per phone its OK to treat people like crap?

Google must've done their math before releasing Nexus 4, even if immediately they aren't making much, they will make it up in ad revenue, or by people using their services.
And even "margins and profits" aside there is NO EXCUSE for poor customer service, especially for a giant like Google.

[TensaZ]

That's a wrong way to look at it.
So, because they aren't making much/per phone its OK to treat people like crap?

Google must've done their math before releasing Nexus 4, even if immediately they aren't making much, they will make it up in ad revenue, or by people using their services.
And even "margins and profits" aside there is NO EXCUSE for poor customer service, especially for a giant like Google.

That's one way of looking at it, not necessarily the wrong way. Think about Southwest Airlines (no-frills) vs Cathay Pacific (premium), more expensive tickets = better services. I'm willing to spend more for Apple's and Logitech's products partly because of their good customer services.

If you think making you wait for another 2-3 weeks qualifies as "treating people like crap", then you are obviously not a customer of Rogers, TTC or Air Canada.

[zakregent]

How is the battery life for your nexus 4?

I tweaked my nexus 4 and it gave me about 1 days worth with medium usage

[randomkidx]

How is the battery life for your nexus 4?

I tweaked my nexus 4 and it gave me about 1 days worth with medium usage

I got 2 days with 4 hours 15 minutes screen on time. Mostly on wifi. Push off, gps off, nfc off. Black background, auto brightness.

[chimp]

That's a wrong way to look at it.
So, because they aren't making much/per phone its OK to treat people like crap?

Google must've done their math before releasing Nexus 4, even if immediately they aren't making much, they will make it up in ad revenue, or by people using their services.
And even "margins and profits" aside there is NO EXCUSE for poor customer service, especially for a giant like Google.

That is my way to look at it.

I would rather pay half of the price of the iphone and take my chance and not having these conceirge service on a cell phone and spend my saved money on something else.

EDIT:
I do see some 'real' customer services in some very small business where I know they are not making a boat load of money yet they really treat their customers nicely, buy not the calculated business decision type.

[ma678]

That kit worked for alot of people but not for me so I used this one http://www.wugfresh.com/nrt/

I use this one as well. Really easy and straight.

[nambit]

Just curious, what is the advantage of rooting? Also, do we really need screen protectors for this thing?

edit: Regarding rooting, I guess this explains it a bit. Still, is it really necessary with the Nexus 4?
http://www.knowyourmobile.com/featur...id_device.html