Shopping Discussion

[Merged] Reminder! Code of Practice: Scanner Price Accuracy

  • Last Updated:
  • Dec 3rd, 2018 8:05 pm
Oct 3, 2013
295 posts
That moment when you pull the "call your supervisor" card on the clueless cashier, and then the cashier manager comes and is just as clueless. She was even stubborn enough to refuse to read the sticker posted right on the cashier till describing the SCOP. :facepalm:

Edit: SDM customer service gave 10k PCO points for the trouble.
Deal Addict
Apr 21, 2009
1546 posts
Two years ago I went to Freshco to buy some frozen fish fillets.

Price scanned wrong, the cashier was actually the supervisor and told me to take 1 for free.

I asked her why and she said because of the price error, didn't know about SCOP was a thing back then, found out shortly after.
Dec 29, 2007
341 posts
mayacara wrote:
Sep 29th, 2018 12:18 pm
Did anyone try to file a Complaint with Retail Council of Canada about any violation of Scanner Price Accuracy Code not honored by a store or supermarket chain? They post a phone number 1-866-499-4599, I tried a couple of time, but they never replied. It sounds all voluntary by store, and no enforcement from RTC.
I tried, and I left a message, but no one called back. Useless.
Deal Addict
User avatar
Mar 28, 2005
4531 posts
Ontario / Quebec
noproblem wrote:
Oct 17th, 2018 10:17 pm
I tried, and I left a message, but no one called back. Useless.
Same here
Deal Addict
Jan 31, 2007
1285 posts
Richmond Hill
FreshCo is best, i saw people point out the item scanned place is differ than tagged price. After making sure it is the case, the cashier just said : in n this case it is free!

They do it without people asking

Thumb up for them.
Oct 18, 2010
69 posts
Got a SCOP success story that happened to my friend at Walmart.

  1. Went to buy the Phillips Multigroom 7000 razor for $34.96, and pair it up with a -$20.00 off coupon (that I found on RFD of course Smiling Face With Open Mouth And Cold Sweat)
  2. Tried a price check with the aisle scanner. Came up as $74.96. So we took a photo of the display showing it for $34.96.
  3. I thought it best to pay the $74.96 and redeem the coupon, which worked. So we paid $54.96 before taxes + enviro fee.
  4. Immediately walked over to customer service, and showed them the price difference. Once they verified it, they refunded the difference, ($40.00), plus $10.00 for the SCOP =$50.00.
    (They ignored the coupon entirely, so it didn't factor in the refund.)
  5. Ended paying less than $5.00 for it Money-mouth Face
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