Shopping Discussion

[Merged] Reminder! Code of Practice: Scanner Price Accuracy

  • Last Updated:
  • Aug 19th, 2019 1:02 pm
Member
Oct 3, 2013
419 posts
372 upvotes
That moment when you pull the "call your supervisor" card on the clueless cashier, and then the cashier manager comes and is just as clueless. She was even stubborn enough to refuse to read the sticker posted right on the cashier till describing the SCOP. :facepalm:


Edit: SDM customer service gave 10k PCO points for the trouble.
Deal Addict
Apr 21, 2009
1708 posts
1267 upvotes
Toronto
Two years ago I went to Freshco to buy some frozen fish fillets.

Price scanned wrong, the cashier was actually the supervisor and told me to take 1 for free.

I asked her why and she said because of the price error, didn't know about SCOP was a thing back then, found out shortly after.
Member
Dec 29, 2007
356 posts
167 upvotes
mayacara wrote:
Sep 29th, 2018 12:18 pm
Did anyone try to file a Complaint with Retail Council of Canada about any violation of Scanner Price Accuracy Code not honored by a store or supermarket chain? They post a phone number 1-866-499-4599, I tried a couple of time, but they never replied. It sounds all voluntary by store, and no enforcement from RTC.
I tried, and I left a message, but no one called back. Useless.
Deal Fanatic
User avatar
Mar 28, 2005
5315 posts
817 upvotes
Ontario / Quebec
noproblem wrote:
Oct 17th, 2018 10:17 pm
I tried, and I left a message, but no one called back. Useless.
Same here
Deal Addict
Jan 31, 2007
2047 posts
1636 upvotes
Richmond Hill
FreshCo is best, i saw people point out the item scanned place is differ than tagged price. After making sure it is the case, the cashier just said : in n this case it is free!

They do it without people asking

Thumb up for them.
******************************************************
- 4 X Koodo $40/8GB plan
- Tons of stuff that I don't need but still got them because of RFD
******************************************************
Newbie
Oct 18, 2010
71 posts
66 upvotes
BC
Got a SCOP success story that happened to my friend at Walmart.

  1. Went to buy the Phillips Multigroom 7000 razor for $34.96, and pair it up with a -$20.00 off coupon (that I found on RFD of course Smiling Face With Open Mouth And Cold Sweat)
  2. Tried a price check with the aisle scanner. Came up as $74.96. So we took a photo of the display showing it for $34.96.
  3. I thought it best to pay the $74.96 and redeem the coupon, which worked. So we paid $54.96 before taxes + enviro fee.
  4. Immediately walked over to customer service, and showed them the price difference. Once they verified it, they refunded the difference, ($40.00), plus $10.00 for the SCOP =$50.00.
    (They ignored the coupon entirely, so it didn't factor in the refund.)
  5. Ended paying less than $5.00 for it Money-mouth Face
Amex Simply Cash Preferred 💳
Jr. Member
Feb 9, 2003
148 posts
142 upvotes
Striker Garage Parking Sensor is marked down to $11.24 @ Home Depot.
Cashier scans it for $14.98. Asked for SCOP price adjustment.

Paid $1.24 (plus taxes) for one of these units. Got HD on SCOP when the
scanned price showed at $14.98. Posted price was $11.24.

Found this SCOP item at HD Laval.
Deal Guru
User avatar
Jan 30, 2006
10403 posts
1175 upvotes
Vancouver
Just had an encounter at no frills on east Hastings in Vancouver. Cashier has worked there forever but obviously hasn’t been trained properly on scope.

Purchased bulls eye bbq . Tag says $2.00. Rang in at $3.47. Cashier canceled the $3.47 and entered $2.00 after confirming it was $2. I questioned that it should be free. She said something on the lines of “only if you leave the store” blah blah. I asked nicely to speak to a manger which took forever. Manager confirmed it should be free. Then had to wait for the cashier manager. I politely explained they should train staff correctly as it would make the store run better and not waste my time or the managers time chasing this transaction down. In the end bbq sauce was free but lots of wasted time. Cashier wasn’t too happy with me.

But hey it’s not my fault.
Banned
User avatar
Feb 5, 2019
2 posts
Its the federal competition bureau, but they'll just respond with a form letter about them endorsing the voluntary code and directing you to the 1-800 operated by the councils. Outside of QC no one is really interested.
Member
Oct 7, 2013
478 posts
212 upvotes
My wife bought a head of lettuce at our local Walmart recently. It rang up at $2.77. She knew that was wrong.

The actual price in the produce department was $2.47. After double checking just to make sure she headed to the help desk.

She told the gal there that the lettuce had come rung up incorrectly.

The CSR said fine - took her word - adding she wasn't going to haggle over 30 cents.

The CSR started to prepare to refund my wife the 30 cent difference!!

At which time my bride apparently ruined the woman's day by telling her the lettuce should be no charge.

There was an immediate change in her attitude as the CSR now headed for the produce aisle to check.

The lettuce ended up being no charge but not without some unforeseen effort.

Why?

What is wrong with these retailers?

Seriously?
Deal Expert
Jun 30, 2006
16929 posts
4617 upvotes
Toronto
Well the employee was doing their job at verifying the price difference and eventually gave the item for free so not sure what the problem is.
Sr. Member
Feb 16, 2018
507 posts
457 upvotes
carmaster wrote:
Mar 18th, 2019 8:30 pm
Well the employee was doing their job at verifying the price difference and eventually gave the item for free so not sure what the problem is.
Pretty much this. Can't believe this is even a thread.

There's probably a different procedure when dealing with 2 different situations.

Small minute price correction, no hassle policy.
Giving away an item for free at 9x the cost of the first situation. Double check the price

There's clearly a difference between the 2 situations
Deal Addict
User avatar
Nov 25, 2004
1507 posts
654 upvotes
London
all stores try to avoid scop. had a movie at best buy ring up $5 more then the shelf said. i forgot about scop and the lady didn't bring it up just took the $5 off. when i got out side i remembered and had to go back in to get my extra $10 off.

at Walmart the people in the movie area similar thing the guy said he had no clue what scop was. had to get him to call over the store manger to get it applied.

seems to me these stores don't really want to deal with scop they just opt in to make there store look good. but they tell there workers to not bring its up unless the customer does and then to try to excuses there way out of it when u do just like price match.
Member
Mar 13, 2004
224 posts
73 upvotes
Aldergrove
carmaster wrote:
Mar 18th, 2019 8:30 pm
Well the employee was doing their job at verifying the price difference and eventually gave the item for free so not sure what the problem is.
It sounds like a struggle to apply the SCOP - so yes there was a problem
Member
Oct 7, 2013
478 posts
212 upvotes
carmaster wrote:
Mar 18th, 2019 8:30 pm
Well the employee was doing their job at verifying the price difference and eventually gave the item for free so not sure what the problem is.
Here's the problem. The CSR was preparing to refund the 30 cent difference & that would have been the end of it.
No free item. No SCOP.

The CSR was trying to avoid SCOP similar to the way you avoided digesting the facts as presented.

Do try to keep up.

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