[Home] [Merged] Roger's Cable Retentions & New Customers Deal Thread!

[oratihsus]

Does retention open in the weekend? My contract is up next month and I want to get the internet promotion before it's gone. Thanks

[Hybrid88]

They offered the following and I said no to:

30% off Rogers Hi-Speed Extreme Plus, free modem rental
20 % off Digital VIP cable, 1 hdpvr box rental
~140/month

My current promotion is 20% off internet, cable with HDPVR, HD and SD.

Going to look at Bell, Teksavvy and Shaw.

[darkprince]

I recently called in to cancel my Rogers TV bc they screwed me over. I am paying for basic cable (Channels1-28) at 34/month tax-in but i was getting channels (1-75) b/c the last technician's error.

I told the lady I wanted to cancel bc i wasn't going to pay for channels that I don't watch and I can just get MediaHub and stream my shows at this point. (didn't tell her streaming part).

She offered me:

DIGITAL VIP PACKAGE 30% off
Home Phone 15% off
+ SD Digital Box
$85/month (12 month term)

or

Same Package except I will get HD Digital NEXTBox
$89/month (12 month term)


What do you guys think?

[cactus]

I currently have Digital Plus with 25% off and one free HDPVR rental and one free SDPVR rental.
Recently (in March), I was told that I can add another two boxes on my account for free (as long as they are different) until the end of my contract (Sept. of this year) I did not order anymore terminals at the time.

Today I called them and was offered a free SDPVR to keep. In addition to the free rentals I currently have.
I was told that they can't give away HDPVRs though. Just wondering if anyone has had any luck in getting more than one box to keep (not free rental).
Should I even bother to call again to see if they can give me another HDPVR/SDPVR to keep? (I should have asked at the time but forgot).

[epiczz]

I just realized Rogers increase price during my 2 years contract unilaterally (of course they did send a notice of some kind that went to the junkmail)

I called to CSR and got through to a manager that doesn't let me cancel the contract because I agreed to the discount rate and agreed that "price is subject to change"

I am following the post from: How to Terminate your Rogers TV, Internet, Home Phone (and possibly Wireless) Contracts.. NOW.

Since I already talked to the manager and she's not letting me, what steps do you think I should take?

I cant find the Ontario law the blog is talking about.
It says:

CPA 42.(2).2 within the Amend*ment, renewal or exten*sion in accor*dance with con*sumer agreement;

2. The agree*ment gives the con*sumer at least one of the fol*low*ing alter*na*tives to accept*ing the supplier’s pro*posal to amend, renew or extend:

i. ter*mi*nat*ing the agree*ment, or

ii. retain*ing the exist*ing agree*ment unchanged.

But I cant find a copy of that wording in Consumer Protection Act, 2002

Requirements for direct agreements
42. Every direct agreement shall be in writing, shall be delivered to the consumer and shall be made in accordance with the prescribed requirements. 2002, c. 30, Sched. A, s. 42.

Not sure where 42.(2).2 is from, can anyone provide a link?


Should I make an official complain to CRTC or CCTS or something?

[prvt10]

I just got off the phone with them. For $45.09 including tax, I get Digital Basic, free rental for a year, and Fairchild channel. I don't need any more channels than that so I guess it's good enough for me.

[damnos]

But I cant find a copy of that wording in Consumer Protection Act, 2002

Scroll down or search for the wording

Amendment, renewal or extension in accordance with consumer agreement

42. (1) This section applies only to the following consumer agreements:
1. Future performance agreements to which sections 22 to 26 of the Act apply.
2. Internet agreements to which sections 38 to 40 of the Act apply.
3. Remote agreements to which sections 45 to 47 of the Act apply. O. Reg. 17/05, s. 42 (1).

(2) A consumer agreement mentioned in subsection (1) that provides for amendment, renewal or extension may, in addition to being amendable, renewable or extendable under section 41, be amended, renewed or extended if the following conditions are satisfied:
1. The agreement indicates what elements of the agreement the supplier may propose to amend, renew or extend and at what intervals the supplier may propose an amendment, renewal or extension.
2. The agreement gives the consumer at least one of the following alternatives to accepting the supplier’s proposal to amend, renew or extend:
i. terminating the agreement, or
ii. retaining the existing agreement unchanged.
3. The agreement requires the supplier to give the consumer advance notice of a proposal to amend, renew or extend. O. Reg. 17/05, s. 42 (2).

[realchinshady]

I called in today to cancel my cable services since my 1 year term ends in 30 days and I'm supposed to give that many days notice. I was told I would have to pay an early cancellation fee of $20. Is this normal? I'm already paying my service a month in advance.

UPDATE
I called back today and talked to someone in retentions who was able to credit that cancellation fee. I guess it just depends on who you talk to.

[erichau]

I called sunday, basically got what most people shared here.

50% Off Internet & 1Year free rental
30% Off Basic Cable TV

They didn't send me a confirmation email, but I have a reference number and the name of the rep.

Should I be worried like what happened to the guy a few post above lol.

[e46_323]

I have the 300GB Rogers Hi-Speed Express for 68.99$ a month and rent the modem for 4$. I was wondering if anyone had any luck getting 50% off on the old Hi-Speed Express connection. The current Express connection only offers 70GB limit and it would suck if they made me go to that one just to offer me 50% off

Any one had luck getting 50% off??

[runeash]

My promotion are ending next month. the best I got was 25% digital plus + 1 HDPVR, they would not waive second SDPVR or outlet fee ~ $75 disappointed. I said call back to cancel. any body getting better deals

[vindollar]

My promo for my new house of 1 year free internet/cable/phone is expiring next month.

Got offered the following:
20% off cable + free HD box
50% off internet + free modem rental
$10 off home phone

I renewed for the internet and cancelled cable. Going to shop around for the home phone, does any one know if Bell offer competitive package if I were to switch over?

[padfoot]

My promotion are ending next month. the best I got was 25% digital plus + 1 HDPVR, they would not waive second SDPVR or outlet fee ~ $75 disappointed. I said call back to cancel. any body getting better deals

+1. My contract is expiring in June and I got the same deal as well from retentions. I used to pay about $65 tax incl with 1 each of HDPVR+HD Box+SD Box and digital plus. Now I am quoted for $81 for the same package.

Anyone have better luck?

[becoh]

Called that Steve guy in the OP and wasn't much going in terms of a new customer deal for me.

1 - Offered to knock $21 off of the Digital Plus package for 6 months.

2 - 2 Months Free then it goes back to the normal cost. $48 for 6 months, than $69.

3 - Digital Plus with Free HDPVR and HD Box for 1 year, for $55 and $50 bill credit. (Not much use as I only have 1 TV.)

I guess I'll give the regular rogers number a call tonight and see if there is anything different. Think there could be better deals available?

[2heaven]

I was successful in re-negotiating 50% + free modem rental for 1 year for my Express Internet service.

Originally, the guy was like that retention plan is not available to me, but I asked him to check again and he said that he was able to add it even though it's expired. He added it and checked the bill preview and it showed up so he said it should be fine. Either way 50% off + free modem rental make me happy!