Shopping Discussion

[Merged] Stay away from 123inkcartridges.ca

  • Last Updated:
  • Feb 25th, 2016 2:51 pm
Sr. Member
Feb 5, 2007
789 posts
76 upvotes
Christina3 wrote:
Feb 8th, 2011 9:36 am
^Keep in mind that there is a huge difference between purchasing ink and purchasing a motherboard or laptop. They may be okay for ink (even the worst places for ink still tend to turn out a decent, usable product---really, it's not that hard to get ink wrong), but whether you would trust them for other technology needs, I'm not sure.

+1 I don't like ordering stuff from places that don't have much experience in that product area....this is a classic example...eg. I'm not too hot on ordering mobos from Amazon.ca.......if there's an aftersale issue??????
Newbie
Oct 24, 2006
7 posts
3 upvotes
I've been a long-time user of 123inkcartridges.ca inks and toners and have only had 1 or 2 problems in nearly 6 years - both of which were readily resolved to my satisfaction. I've recommended them for inks and toners to countless individuals and small businesses over the years because I felt they offered an excellent product at a great price. Unfortunately, something seems to be VERY WRONG with the operation of this company lately!

This past fall I purchased a couple of Microsoft mice (4000 series) - both of which "burned out" within 4 months of normal use. When I contacted 123inkcartridges.ca I was told they couldn't do anything and to contact Microsoft - although they were very sorry about the problem! (btw....Microsoft replaced both without hesitation as there has been a reported problem with the usb transmitter which "melted")
I then placed a regular order for printer toner in October. The order arrived within a week as usual and without any issues however, I didn't end up needing to use the first toner until the beginning of January 2011. After printing for about a week I noticed faint lines developing down the side of the pages and called 123inkcartridges.ca to report the problem. They insisted that I needed to do a number of "printer checks" to resolve the problem however, the problem only got worse with use. I then sent them scanned images of the printing defects along with the toner report from my printer which indicated that the toner cartridge was still 87% full (so it should be covered under their 100% guarantee! hahaha) I removed the "defective" toner and replaced it with the 2nd toner cartridge from the same order and the problem seemed to be resolved - further supporting the idea that it was a defective toner. After nearly 2 weeks of back and forth with them they finally agree to accept the return of the defective toner and send me a RMA label and so I returned the first toner to them for credit.

Several days later doesn't the 2nd toner cartridge start to cause similar problems - this time on the other side of the page! This printer is a good quality laser which is less than 6 months old and has never caused me any problems until now! I remove the 2nd toner and inspect both the toner and the printer interior....both of which appear to be perfectly fine! Swap in a brand name toner cartridge.....works fine and is still working fine so I contact 123inkcartridges.ca again about the 2nd toner and receive yet a 2nd RMA label for return after MUCH effort. In the meantime, Canada Post manages to "lose" my first return shipment and it ends up in Leamington instead of being shipped to Quebec! Several days later both shipments are now reported as "delivered" by Canada Post to the address provided on the 123inkcartridges.ca RMA labels.
Here's where the FUN starts.......both toner returns appear to have been delivered by Canada Post however, when I recently inquired as to the status of my refunds I'm told that they have not received my return(s) and that they have started an investigation with Canada Post! I can't get them to confirm whether they are missing both returns or just one and if so, which one? Regardless, I then contact Canada Post who indicate that since 123inkcartridges.ca do not require a signature that there's nothing further they can do since their scans record the "delivery" status! Also, since I'm not the one who paid for the return shipment I can't file a complaint or launch an investigation with Canada Post. 123inkcartridges.ca claim that it's their "policy" not to refund anything until the investigation has been completed and that I should just be patient! I've run a couple of searches (http://www.resellerratings.com/store/123inkcartridges, http://www.scamchecker.com/report/123in ... #complaint, etc.....http://forums.redflagdeals.com/microsof ... ca-973979/) , and found that there are in fact others recently reporting this same problem in dealing with this company where they claim they haven't received the returned item and that they'll start a Canada Post investigation and then ....................nothing ever happens! They no longer reply to my phone calls or emails!

Folks...the only recourse with this type of business practice is to STOP BUYING FROM THEM, REPORT THEM and FILE A CLAIM WITH YOUR CREDIT CARD COMPANY! Too bad 'cause I thought they were a decent company but guess I was just lucky until now. :confused:
Sr. Member
Feb 5, 2007
789 posts
76 upvotes
Oh man, I've got 2 toners still in boxes from Nov., I hope no issues...
Deal Addict
Oct 15, 2008
1013 posts
93 upvotes
I've been a customer for about 4 years now ink+toner never had a real problem. Shpping time is blazing fast. But recently I've ordered a set of cartridge WITH chips (paid a bit more then the no chip set) and when I've putted them in the printer... chps weren't*recognized.. I did piss me off. but didn't want to bother with them... It's just really sad to know that I've chosen to pay more to know the ink level, but finally I can't know
Deal Guru
User avatar
May 13, 2004
11161 posts
411 upvotes
Toronto
This: NEVER send a return, a package, or anything else through a courier or mail without requiring a signature on the other end, if you care at all about getting proper service or someone admitting to the item arriving. To save, what, $1 or so? Get a signature.

kbeaud79 wrote:
Feb 17th, 2011 8:40 am
Here's where the FUN starts.......both toner returns appear to have been delivered by Canada Post however, when I recently inquired as to the status of my refunds I'm told that they have not received my return(s) and that they have started an investigation with Canada Post! I can't get them to confirm whether they are missing both returns or just one and if so, which one? Regardless, I then contact Canada Post who indicate that since 123inkcartridges.ca do not require a signature that there's nothing further they can do since their scans record the "delivery" status! Also, since I'm not the one who paid for the return shipment I can't file a complaint or launch an investigation with Canada Post. 123inkcartridges.ca claim that it's their "policy" not to refund anything until the investigation has been completed and that I should just be patient! I've run a couple of searches (http://www.resellerratings.com/store/123inkcartridges, http://www.scamchecker.com/report/123in ... #complaint, etc.....http://forums.redflagdeals.com/microsof ... ca-973979/) , and found that there are in fact others recently reporting this same problem in dealing with this company where they claim they haven't received the returned item and that they'll start a Canada Post investigation and then ....................nothing ever happens! They no longer reply to my phone calls or emails!

Folks...the only recourse with this type of business practice is to STOP BUYING FROM THEM, REPORT THEM and FILE A CLAIM WITH YOUR CREDIT CARD COMPANY! Too bad 'cause I thought they were a decent company but guess I was just lucky until now. :confused:
Newbie
User avatar
Nov 5, 2009
94 posts
4 upvotes
I've used this site twice for printer ink. I'd never order computer parts from an ink cartridge store but I guess that's just common sense.
Newbie
Oct 24, 2006
7 posts
3 upvotes
HowEver wrote:
Feb 18th, 2011 1:27 pm
This: NEVER send a return, a package, or anything else through a courier or mail without requiring a signature on the other end, if you care at all about getting proper service or someone admitting to the item arriving. To save, what, $1 or so? Get a signature.

Problem with this situation is that 123inkcartridges.ca insist that you return the defective items to them using their prepaid RMA ExpressPost return labels. THEY do not require a signature and because THEY are the ones paying for shipment the sender has no control over this unless they choose to return products at THEIR expense......which in this case I would have been out far more than what I am already!! One way or another I'll get this resolved....even if it involves BBB complaints and following up with my credit card carrier. It's just a royal pain! and quite sad since they seemed to be a good company up until recently...... Time to find another RELIABLE and HONEST retailer I guess.... :confused:
Deal Fanatic
Sep 2, 2008
9741 posts
428 upvotes
For toner, if you are close to north york, just go to TriggerXpress (used to be absolute toner...still absolute toner on ebay) and they will price match them. I go there for all my toner cartridges and refills. No hassle.
Deal Fanatic
User avatar
Oct 28, 2006
5018 posts
13646 upvotes
Winnipeg
I purchased a replacement toner for my HP Laserjet P1005 from them and I was not happy with the print quality. It was terrible and can be compared to a very bad photocopy. There were smudge marks on the entire page. :mad: I did not open the package until 6 months after receiving it but they do have a one year product guarantee and they will send you a pre-paid shipping label. :) Shipping charges to you for the original order are non-refundable.

Two thumbs down.
Member
Apr 14, 2004
305 posts
3 upvotes
Toronto
I bought a small order from them, and then a larger order. I can only comment briefly on it, as I havent yet "used" the products for the most part. I have only used the black toner from the first shipment, and it was fine. I think they have an office in Montreal and Vancouver or something. Maybe there is a difference between the two offices in terms of quality? Mine shipped from the Quebec office. Even though I didnt have a problem, I mgiht stay away from them in the future based on reviews here. Im just hopeful all that toner I bought and havent used yet is ok.
Banned
Nov 21, 2010
310 posts
48 upvotes
I guess that this kind of issue did happen in any company and it is pretty understandable why ppl are so mad about this issue...
Deal Addict
Apr 9, 2007
2389 posts
447 upvotes
Purchased a refurb Asus gaming laptop and it arrived in terrible condition. Deep scratches, dents, vents caked with dirt, pirated copy of Vista, and some obvious liquid damage. Not a refurb by any reasonable definition. Many emails later, they would not honor their posted 30-day satisfaction guarantee. No exchange, no refund, just lots of dismissive emails and false promises.

Sold it as-is on EBay.

And the argument that one shouldn't buy a computer from an ink reseller is absurd. They are nothing more than resellers; they aren't hand-crafting those imported ink cartridges. It's their failure to adhere to their own policies that has created these issues.
Deal Fanatic
User avatar
Jan 10, 2010
5277 posts
1943 upvotes
Calgary
Wow, I haven't bought anything from them for a while so it's good to know their recent performance. I usually buy ink from them but once I bought a Kingston USB jump drive and it did flop after using just twice. I agree 123inkcartridges doesn't make these things but I wonder where they get their stocks from... :?:
Newbie
Sep 20, 2008
1 posts
Mississauga
I bought two cartridges and both were defective, leaving a trail of ink blots along the right side of each printed page. I contacted "customer service" on January 20, 2011 and I did everything they asked of me: I wiped down the cartridge drum as instructed but to no avail, sent them pics of the problem, downloaded the prepaid mailing label, sent the two cartridges back to them, and then, after weeks and weeks, and more follow-up contact, they finally credited my store account for...ONE cartridge (I returned two).

I contacted them again but, in keeping with what other customers are saying, they claimed that only one cartridge was received by them and they'll look for the other one. Another excuse that they use all the time is that their "accountant" has delayed the whole process so they can't credit your store account promptly or even correctly. They even had the nerve to suggest that I place another order while I waited for them to credit my store account for the second returned cartridge. They did warn me that the process takes a while. Why? You guessed it, their accountant is slow. I never did get a credit for that second cartridge. Oh, yeah, the store credit only applies to purchases over the credit amount so customers have to top-up with additional cash before the credit is applied.

Buyer beware...123Inkcartridges.ca is out to make a fast buck and their product is unreliable. Some have had positive experiences (although one wonders if they write their own positive reviews on their website) but it's really a roll of the dice so be prepared if you want to gamble your dollars with this firm. Should you experience a problem, don't expect a satisfactory resolution. The worst part is that they pretend to be working on your problem when they really should just say "final sale - no return, no exchange, no refund" and leave it at that. At least they would be honest about their practice and not waste the customer's time, creating false expectations and delivering cheap platitudes such as "please don't worry; thank you so much for your information; sorry for the inconvenience; wait just a bit longer". I've learned my lesson and I want nothing more to do with this chop shop. My next step is to file a report with the BBB and move on. Congratulations, 133InkCartridges you won: you sucked me in and got my money but never again. I've since purchased a toner cartridge from another online merchant and delivery was next day and it's working perfectly.
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