Mexx returns fail.
Now comes the fun part. Out of 24 pieces of kid's clothing 3 didn't fit, which I think is relatively good considering it's for growing kids and toddlers and none of it was tried on. So we went in for an exchange on those 3 pieces for bigger sizes. They were out. So I asked if I could replace them with similar items that had the same price. She said she would give me a refund or store credit on my 3 pieces. She looked at my receipt and said it would be 3 cents of store credit!!! It just so happens as luck would have it that these 3 items were the 1 cent ones. I attempted to reason with them but no joy.
That is just wrong on so many levels. I know the RFD crowd will be quick jumping on my back and blaming me for (___insert whatever reason___). Just a heads up about these scums next time you see a buy 1 get one for 1 cent sale. This is clearly a tactic to screw people over when buying gifts where the gift recipient is not around to try on the item.
EDIT 1/9/2013: Update as promised. We managed to exchange the items last night. We were offered credit for the current sale price of the items in question and applied it to the current price of 3 new items and paid the difference. I'm happy with the outcome and I can finally put this to rest. However, I am not pleased with incompetent salespeople and having to drive there twice for something that should have been done the 1st time. I appreciate the rep stepping in to resolve this too even if I didn't need them at the end.
Now will I go there again? 25% yes, 75% no. If this is where the story ended I might go in again, but being told by the Mexx rep in my PM's here that this was a final sale (which was not told to us, not marked anywhere in the store or on the receipt when the ENTIRE store was on sale, asking and being told exchanges would not be a problem and even being given gift receipts and this being a week before xmas when 95% of what they sell are likely items that will be gifted) you can see how this type of trickery would make me think twice about stepping in there again. At the end of the day I did what any smart customer would do to protect their arses, but a store policy is obviously not the law and only a guideline which they may (or may not) choose to follow at their discretion. If they choose not to then you have zero recourse I guess.
- Mark Twain