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My work as two locations. I always have people calling to ask "Is this the Richmond Hill or Scarborough location?". I so want to just say "Did you dial 905 or 416 dickus!?"
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Mar 14th, 2006 12:34 PM #1Banned
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The most ridiculous thing you've ever heard from a customer
I have a number of little stories to share, and I hope that others will be inclined to add more stories from their own lines of work.
First let me give you a little background info:
I work in a college registrars office for a school called Eisenhower University - see http://www.eisenhoweruniversity.com. My division deals with prior learning assessment and evaluation for people with work experience and/or previous college credits that they could apply to an Eisenhower degree. Every day our office gets calls and emails from all around the country, and I have the pleasure of speaking to a number of upstanding individuals who think they could get a Master's Degree in Engineering because they once "built a do-it-yourself radio kit." While we offer degrees in many majors, we're not going to give you an Accounting Degree because your aunt is an accountant and you once balanced your own checkbook.
- Story 1 -
Earlier today I had a call from some redneck wanting to apply with us. During the conversation this is what transpired:
Me: May I have your zip code please?
Him: Zip code? You mean 804?
Me: Oh, I'm sorry I meant your 5 digit zip code
Him: Hold on, HONEY!! WHATS THE ZIP CODE!!
Me: *pause*
Him: We don't know, I just want to sign up for the PLA program
Me: Absolutely. I will be happy to help you further; what state do you live in?
Him: STATE? the UNITED STATES!
- Story 2 -
Often we'll get clueless people who are so out of touch with technology that its laughable. Here's a snippet from a conversation with a 40 year old guy about applying for our program online.
Me: What version of Windows are you running?
Them: Hold on, let me check.
Me: OK.
Them: They're thermal.
Me: I...I beg your pardon?
Them: The windows are thermal.
Me: ...
- Story 3 -
Last week a lady called in who was having trouble accessing her student account on our website. I don't know why she called our office, since tech support is a different division entirely. But after a little trial and error we were able to get her account fixed and everything squared away. The tail end of our conversation went like this:
Me: Well, seems like everything is working, is there anything else I can help you with?
Her: Yeah, don't use anti-perspirant! Wanna know why?
Me: Not really, but I bet you're going to tell me.
Her: Because it causes cancer! Look at the first ingredient, it's aluminum! It gives you the cancer!
Me: Well, that's good to know ma'am, have a good day!
Her: Wait!! Do you know why 9/11 really happened? George Bush ordered it! There were secret Nesara computers in the sub-sections underneath the WTC!
Me: Wow, amazing.
Her: I'm part of this secret agency tied to Nesara, and we're planning on overthrowing the government! Here's a few links you should check out, and tell all your friends about!
Me: Will do ma'am, thank you for calling.
Her: No no! Wait! Nesara Nesara Nesara Nesara Nesara Nesara Nesara Nesara Nesara Nesara Nesara Nesara Nesara Nesara Nesara Nesara Nesara Nesara Nesara Nesara Nesara Nesara Nesara Nesara Nesara Nesara Nesara Nesara Nesara Nesara Nesara Nesara Nesara Nesara Nesara !!!!!!
The call lasted about 40 minutes after I fixed her problem, and since I can't hang up on students I had to sit there and listen to these awesome stories. She went on and on about Nesara, and how I should watch the news because something huge was going to happen in the next few days. Of course nothing did. God I love my job.
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Mar 14th, 2006 12:36 PM #2Banned
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Mar 14th, 2006 12:39 PM #3Deal Addict
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Dude you might want to remove the word "redneck" from you post.
_______________
There are three sides to Doritos Tandoori Sizzlers, which side will you play with? BOLD!
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Mar 14th, 2006 12:43 PM #4Deal Addict
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Maybe you should remove the word from your post too.
Originally Posted by ronny1980
Dude you might want to remove the word "redneck" from you post.
Although, I honestly don't see why._______________
An evil exists that threatens every man, woman, and child of this great nation. We must take steps to ensure our domestic security and protect our Homeland. - Hitler or Bush?
Everybody's worried about stopping terrorism. Well, there's a really easy way: stop participating in it. - Noam Chomsky
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Mar 14th, 2006 12:45 PM #5Deal Addict
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"the customer is always right"
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Mar 14th, 2006 12:45 PM #6Banned
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What's wrong with redneck? Originally Posted by ronny1980
Dude you might want to remove the word "redneck" from you post.
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Mar 14th, 2006 12:50 PM #7Deal Addict
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Just thought maybe some people would be offended Originally Posted by Yaowsers
But since no one cares then just ignore my post._______________
There are three sides to Doritos Tandoori Sizzlers, which side will you play with? BOLD!
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Mar 14th, 2006 01:33 PM #8Sr. Member
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When I worked at a major grocery store in a popular tourist town in Northwestern Ontario (About 2 hours north of the US border), an American woman asked me if the prices on the shelf were in Canadian or American dollars.
With a smile, I told her Canadian Dollars.
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Mar 14th, 2006 01:56 PM #9Deal Addict
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I dissagree. Is it really worth bending over to kiss somoene's butt for the few lousy bucks you make in sales? I think a loud, angry customer is detrimental to sales (ie: other customers go somewhere else to avoid the crazy guy). I prefer "the customer is usually right". Originally Posted by poppa
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Mar 14th, 2006 01:57 PM #10Sr. Member
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This is what she was talking about I guess: Originally Posted by FSwenson
http://911review.org/Sept11Wiki/Nesara.shtml
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Mar 14th, 2006 01:59 PM #11Deal Addict
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http://www.somethingawful.com/articles.php?a=2687&p=2 Originally Posted by FSwenson
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Mar 14th, 2006 02:05 PM #12Deal Addict
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Originally Posted by kingsley
hahahahaha nice try op
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Mar 14th, 2006 02:06 PM #13Deal Addict
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So is this just spam for Eisenhower University?
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Mar 14th, 2006 02:07 PM #14Deal Addict
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Originally Posted by Squiggles
probably,,,,BAN!!!
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Mar 14th, 2006 02:10 PM #15Deal Addict
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from their website:
The USDLA is not recognized by the USDOE as one of the seven official regional accrediting agencies. This non-recognition may have some implications to include, but not limited to: 1. Eisenhower University is unable to participate in the Federal Student Loan/Financial Aid program. 2. Eisenhower University is not authorized to accept the GI Bill. 3. Eisenhower University is unable to guarantee acceptance of its degree programs in other postsecondary institutions. 4. Corporations are not required to recognize degrees from Eisenhower University.
The majority of our graduates are attracted to Eisenhower due to its strong reputation for rewarding professional achievement through life experience credit.
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