Nope. North York is part of Toronto. Historically it was a separate city (then known as a "borough") with its own government. Then more than 20 years ago it was amalgamated into the regional municipality of Metropolitan Toronto. Some banks and utilities changed their mailings from North York to Toronto to reflect that change, but others didn't since it didn't make any practical difference. Indeed, as I said before, since the postal code didn't change that should be enough for anyone with an ounce of common sense to realize that both names are equivalent. In fact Canada Post even recognizes part of the old North York as the neighbourhood of Willowdale, even though no such municipality exists. Again same postal code in Willowdale means the same address in North York or Toronto. Having lived in Willowdale/North York/Toronto both before and after amalgamation I got mailed sent to all three names [at the same area code.] I never, ever encountered any problems from anyone, be it a bank or the post office, over that issue. So why should some back office bureaucratic bozo at Motive be any different?
As for redacting part of an account number, the purpose of Motive's verification procedure is to establish the applicant's residency so there's no rationale for them to see the whole number, It's standard practice for parts of account numbers to be redacted for security/privacy reasons. Look at any credit card receipt for an ubiquitpous example. That doesn't affect the validity of the CC receipt so why should it affect the validity of a credit card statement or utility bill? Moreover if Motive really wants to verify that the account is valid they can call the utility and ask if so-and-so living at such-and-such an address has an account ending with last-four-digits of some number.
veni, vidi, Visa