My Bell internet cuts out couple of times per day - is it my end or theirs ?

[oldpro]

Hi all

I'll try to make this as short as possible. For years now I have had intermittent problems with Bell DSL internet. It works perfectly for days or even weeks sometimes and then suddenly, out of nowhere, it starts loosing internet connection every15 minutes or so, and after a day, all is back to perfection. I had endless rounds with Bell, but they always ask the same questions, like "how long is my telephone cable", or "do I have filters on all my phones".

I get really frustrated when this happens, and was so close many times to switching to Rogers, but I have been with Bell since immigrating to Canada 40 years ago. And recently, Bell lowered my cost significantly, so I am hesitant to leave them. And I am old enough to know, that if I switch, I might get into another set of problems, probably even worse than this one. At least my internet works - most of the times

I can provide all the details later, if any one might be interested to help me out with this situation.

Many thanks in advance !

Cheers.

P.S. I was thinking of buying a new DSL modem and a wifi router to see if this would help, but hate to spend moneys to just "experiment". What do u think - maybe that would be an easy test to narrow down the problem ?

[townie22]

i suspect its a Bell problem, but try a modem reboot next time it happens, turn off computer, unplug modem, wait ten minutes, plug modem back in, what ten more minutes, then start computer. you could also run a speed test before and after to compare results.

[oldpro]

i suspect its a Bell problem, but try a modem reboot next time it happens, turn off computer, unplug modem, wait ten minutes, plug modem back in, what ten more minutes, then start computer. you could also run a speed test before and after to compare results.

Thanks - Yes this is what I do to "fix" the problem. But in most cases, after cutting out, the connection returns on its own in less then a minute, i.e., I have to do nothing, but wait a bit.
The speedtest.net always reports my max. speed of 6 mbps (I'm on Fibe 6).

[Busybuyer888]

Few possible issues. Let me share my experiences.

1) Call Bell support and ask them to do a line/signal quality test.

I had these problem(s).

The house was too far from the Bell junction/CO. So the line quality to my house was barely adequet to support the DSL - lots of line errors. (So I would constantly disconnect.)

Wireless router was malfunctioning. Disconnected family's wireless internet constantly. Replaced with new wireless and problem solved.

DSL also requires filters to be placed on all the phones/fax/equipment.

For Bell's Fiber DSL service, they need to install a filter outside and run the DSL line directly into the house. (I tried it without the filtered direct line ... lots of disconnects too. Perfect service after installing the filtered direct line.)

[Calmuser]

What are your line stats?

If you don't know how to get them.

Then post your modem info, someone might know how to pull them.

And 'out of nowhere' what do you mean?

does it happen only during certain times or can it happen at 3pm one day? 5pm the next time it happens, 10pm and so forth?

[oldpro]

Few possible issues. Let me share my experiences.

1) Call Bell support and ask them to do a line/signal quality test.

I had these problem(s).

The house was too far from the Bell junction/CO. So the line quality to my house was barely adequet to support the DSL - lots of line errors. (So I would constantly disconnect.)

Wireless router was malfunctioning. Disconnected family's wireless internet constantly. Replaced with new wireless and problem solved.

DSL also requires filters to be placed on all the phones/fax/equipment.

For Bell's Fiber DSL service, they need to install a filter outside and run the DSL line directly into the house. (I tried it without the filtered direct line ... lots of disconnects too. Perfect service after installing the filtered direct line.)

Many thanks for this. OK, briefly, here is what Bell has done on this issue for the last couple of years:

1) 2 years ago, they placed a new cable (the one that goes 1 foot under the sod) from the junction box of some kind (cca 300 feet away). No change.

2) 1 yesr ago, Bell dugout a huge, 8 foot deep hole in my front yard and connected my house to some sort of "quality connection" that is "down there". No change.

3) 6 months ago, Bell send me a new ADSL modem/wifi router (one time cost to me of $50) manufactured by 2wire.com. No change.

I have only one phone in the house, and it has a filter supplied by Bell.

[lostintransit]

are you connected to the router via wifi or ethernet cable?
if you generally fix the problem by resetting the modem/router then i would suspect those first.
I would not suspect the line at this stage.
You could check the logs in the router to identify any errors.
On the modem what do the lights show when there is a problem, versus normal?

Start by connecting your computer to the router via Ethernet cable, wait for problem to occur..
Not possible? What kind of router and modem is it?

Hi all

I'll try to make this as short as possible. For years now I have had intermittent problems with Bell DSL internet. It works perfectly for days or even weeks sometimes and then suddenly, out of nowhere, it starts loosing internet connection every15 minutes or so, and after a day, all is back to perfection. I had endless rounds with Bell, but they always ask the same questions, like "how long is my telephone cable", or "do I have filters on all my phones".

I get really frustrated when this happens, and was so close many times to switching to Rogers, but I have been with Bell since immigrating to Canada 40 years ago. And recently, Bell lowered my cost significantly, so I am hesitant to leave them. And I am old enough to know, that if I switch, I might get into another set of problems, probably even worse than this one. At least my internet works - most of the times

I can provide all the details later, if any one might be interested to help me out with this situation.

Many thanks in advance !

Cheers.

P.S. I was thinking of buying a new DSL modem and a wifi router to see if this would help, but hate to spend moneys to just "experiment". What do u think - maybe that would be an easy test to narrow down the problem ?

[oldpro]

What are your line stats?

If you don't know how to get them.

Then post your modem info, someone might know how to pull them.

And 'out of nowhere' what do you mean?

does it happen only during certain times or can it happen at 3pm one day? 5pm the next time it happens, 10pm and so forth?

Thanks for helping
The modem/router from Bell is:
Manufacturer: 2Wire, Inc.
Model: 2701HG-G Gateway

On "line stats" - don't know how to obtain those, but will "dig" around...

I happens randomly, not tied to any time of day, or similar.

[Calmuser]

hmm you might be out of luck since Bell locked down the line stats in the latest 2wire firmware.

if these links don't work, your out of luck for line stats!

http://www.broadbandreports.com/foru...om-2Wire-Modem

[lostintransit]

Thanks for helping
The modem/router from Bell is:
Manufacturer: 2Wire, Inc.
Model: 2701HG-G Gateway

On "line stats" - don't know how to obtain those, but will "dig" around...

I happens randomly, not tied to any time of day, or similar.

are you using wireless and configured security as WEP?
If so I would either call bell and tell them to replace your old router modem with a new model that supports wpa 2 (if they do) because WEP is hackable pretty quickly, and it is causing problems..(possibly and most likely)

or buy your own modem , speedtouch st516 (v6?) and a new wireless router, many options here (look for other threads what people recommend), .. and test and learn something

Note: you probably pay rent to bell for your modem, which even if you have your own equipment you have to pay.

[oldpro]

are you using wireless and configured security as WEP?
If so I would either call bell and tell them to replace your old router modem with a new model that supports wpa 2 (if they do) because WEP is hackable pretty quickly, and it is causing problems..(possibly and most likely)

or buy your own modem , speedtouch st516 (v6?) and a new wireless router, many options here (look for other threads what people recommend), .. and test and learn something

Note: you probably pay rent to bell for your modem, which even if you have your own equipment you have to pay.

Thanks for helping
My current modem supports both, the WEP and WPA, and I tried both, with no change in my intermittent problem.
I do not pay for the rental any more, because when the new modem bell sent me about 6 months ago, I had to pay one time charge of $50. Bell still owns the modem, though.

[xalex0]

Connect the modem directly to the demarc (the point where the line comes into house). If it doesn't work from there either then it's Bell's responsibility to fix.

I had to pay one time charge of $50. Bell still owns the modem, though.

What a ripoff.

[oldpro]

hmm you might be out of luck since Bell locked down the line stats in the latest 2wire firmware.

if these links don't work, your out of luck for line stats!

http://www.broadbandreports.com/foru...om-2Wire-Modem

I think I am "out of luck" here: I checked every page and option when I log into my modem/router, and do not see anything relating to the "stats" of any kind.

[oldpro]

Connect the modem directly to the demarc (the point where the line comes into house). If it doesn't work from there either then it's Bell's responsibility to fix.

What a ripoff.

Actually, I did that already, i.e., I brought the modem from upsatairs to the main floor, just a few feet from the wall where the the ouside Bell junction box is - that is as close as I can get to the outside Junction box. And my telephone cable is only 6'

[Calmuser]

I think I am "out of luck" here: I checked every page and option when I log into my modem/router, and do not see anything relating to the "stats" of any kind.

did you try the links in that post I linked?

line stats were never directly linked to in the router pages.