My experience in H*nry's

[oajlu]

I went to H*nry's today.
I was planning to get 70-200 F4 IS after all, even though it's more expensive than States.

Well, since it's still early when I get there, so I asked the salesman (he looks like a high school kid) that I want to check every telephoto zoom lens with IS, like 55-250, 70-300, and 70-200 F4 IS

After I tried them, I asked him that does 70-300 has IF? Appearently, he doesnt know what IF is. So I told him it's internal focus, but he still doesnt get it... maybe my english is too bad, so he couldnt understand what i am talking about, but even my prof from pakistan can understand my asian accent.

so I asked him what's different between these lens, and all he told me is that 70-200 is "clearer" than 70-300, and 70-300 is "clearer" than 55-250. nice answer

I was so mad, what kind of salesman he is. He doesnt know the items he is selling. 70-200 is better than the other 2, not just on the image quality, but on the build , lens constrcution and all other stuffs, like it's weather sealed, it has FTM, it doesnt extend, and its IS can reduce 4 steps shutter speed. 70-300 can only reduce 3 steps, I think.

according to his philosophy, 600mm F4 makes clearer image than 180mmL macro because it's more expensive.

His attitude is okay, but he really need to improve his knowledge on these photography equipments.


I was so p*ed there, I was going to spend a grand there, and that's the quality of service I get. He doesnt deserve my commission, so I left.

nice job H*nry's

[sfu_engineer]

That is a funny story but it happens much more often that you would think. The nicer Henry's and at B&H in New York have specialized people who work behind the counters of certian brands. This helps them have more knowledge on the items that they sell.

Me being a Nikon guy would not know EVERYTHING about Canon, or Pentax, or Sony. I would give the guy a break.

[ryan_lau100]

hahaha i wouldnt put it past anyone in retail. dont get me wrong a lot of people in retail especially electronics are very knowledgeable but you will always get the one or two bad apples that know the consumer lingo and thats about it ie. 12mp is better than 5mp LOL.

ive lived by this quote i heard a while back and can somewhat be used in this context

"tech support is dumb people calling dumber people for help"

not everyone with a name tag saying they work at a place and therefore should be knowledgeable are always going to be knowledgeable.

[oajlu]

The problem is he's working behind the canon counter, he stands behind canon counter when i walked into the store. They have another salesman in Nikon sector. Anyway, they really shouldnt let a high school kid selling $1000+ lens

[hightech]

I think all stores have some people who need training. I would have taken his card and then contacted the store manager, and told him what happened and your concerns. Most reputable stores would take a genuine interest in your comments and take steps to address it. Sometimes, they may even give you a good deal on that lens for your time and concerns.

Places like Henry's generally have well skilled staff (but there are always a few bad apples).

[7jaii]

Sometimes, they may even give you a good deal on that lens for your time and concerns.

I understand you wanted to drop a grand and feel reassured but not everyone can learn all the products. Granted he should have demonstrated more knowledge to your questions but Henry's staff performance is light years ahead of Futureshop or Bestbuy. Always do your homework if you want a bargain. For expensive purchases do your research and compare the 3 shops I go to: Vistek Henry's Aden - talk talk talk and learn all you can.

Pro shops would rather have a happy regular customer than one that keeps returning cameras. Henry's offers price protection and a refund policy better than most shops. I don't get along with the staff at my neighbourhood location but the downtown shop is a lot of fun. Saturdays are packed and Brand reps are demo'ing new products - it's really is eye candy in every sense.

[gerbil]

maybe it's his first week @ henry's ... or worst .. it's his first day and he's in highschool

[CSAgent]

Heh, I shop at Henry's and never ever had a problem. They are far above Black's. Which Henrys did you go to? I know most of the Mississauga location staff by name.

[sfu_engineer]

Heh, I shop at Henry's and never ever had a problem. They are far above Black's. Which Henrys did you go to? I know most of the Mississauga location staff by name.

Oh man. Blacks is the worst at more "pro" gear. Even the giant one in downtown Toronto cannot compare to any of the Henry's.

[NiMSo]

I never rely on the info that a salesperson tells me. I go into a store with full knowledge about what I want to buy. It's your own responsibility to do your own research first. Don't rely on others to 'fill the gap'. That's the bottom line.

[Twitch1977]

I never rely on the info that a salesperson tells me. I go into a store with full knowledge about what I want to buy. It's your own responsibility to do your own research first. Don't rely on others to 'fill the gap'. That's the bottom line.

I agree with this completely, by the time I'm walking into a store to drop a grand on a lens I know everything I need to know and have the lens already picked out. And if you said to me a lens had IF, I'm not sure I would have connected that to internal focusing right away, it's not the most commonly used acronym.

T

[adblink182]

I can't believe people still go to stores for big expensive purchases like this and hope to get all the information they want from the sales guy. Do your own research online, you will get all the information you want and will make the best decision based on your needs.

I worked at Staples for 5 years, and did you know that for 95% of the stuff i sold, I received very little training on? Everything I knew about computers, laptops etc etc came from my own personal knowledge and understanding, not from the company. I was a good salesman and knew my **** because I took the extra time to figure it out on my own time, I didn't get paid for any of that stuff.

as the guys above me have already stated, for big purchases I know what I want long before I even get in the car to go to the store. You can't expect the salesguy to know every single possible detail about every product. No one is retail is paid THAT well.

For you sure you were only comparing 3 lenses, seems easy enough to know alot about 3 lenses, but when they sell HUNDREDS of lenses, its hard to know detailed stuff about each and every one

I always hated those customers that came in and asked those ridiculas techy questions that even they themselves had no idea wtf they were saying or what it meant. I had a guy come in once and wanted to know exactly what country the specific motherboard in this ONE laptop was made! Live give me a flippin break

[oajlu]

I went to the lakeshore one, I already check the price from photoprice.ca, all i know is that as a Canadian I have to pay 20% more than American does. Well, I am fine with it since I want this lens so badly.

But I dont think I deserve this kind of service when I have to pay premium price, and it's not the first time H*nry's messed up with me. Last summer, I went to H*nry's superstore, they served an old guy first who came there after me. Come on, because I looks younger, so I am not a serious customer?

omg do I have to put $ on the counter first in roder to get good qualty of service?

[eelfliw]

Guess what, that Henry's salesman will soon graduate from Henry's and go to Futureshop and become their star salesman.

[oajlu]

I can't believe people still go to stores for big expensive purchases like this and hope to get all the information they want from the sales guy. Do your own research online, you will get all the information you want and will make the best decision based on your needs.

I worked at Staples for 5 years, and did you know that for 95% of the stuff i sold, I received very little training on? Everything I knew about computers, laptops etc etc came from my own personal knowledge and understanding, not from the company. I was a good salesman and knew my **** because I took the extra time to figure it out on my own time, I didn't get paid for any of that stuff.

as the guys above me have already stated, for big purchases I know what I want long before I even get in the car to go to the store. You can't expect the salesguy to know every single possible detail about every product. No one is retail is paid THAT well.

For you sure you were only comparing 3 lenses, seems easy enough to know alot about 3 lenses, but when they sell HUNDREDS of lenses, its hard to know detailed stuff about each and every one

I always hated those customers that came in and asked those ridiculas techy questions that even they themselves had no idea wtf they were saying or what it meant. I had a guy come in once and wanted to know exactly what country the specific motherboard in this ONE laptop was made! Live give me a flippin break

I already check the info online, and I know what I want (70-200 F4L IS), I just want to ask him that does 70-300 IS come with IF? I know it does extend but I dont remember it has IF or not.