My Experience with Western Digital RMA

[gheart008]

Just wanted to comment on the excellent service on a RMA recently.

My 80GB WD had fried a few weeks back, so I got a RMA from the website. I just follwed the instructions on packing and shipping, shipped it via Canadapost Xpresspost on Tuesday, and got an email on Friday morning before I went to work confirming that my replacement drive was shipped. After coming back from work the same day, I was only to be surprised with the replacement drive on my bed! (brother accepted the package from the UPS delivery guy).

They have two options on the site, either ti ship the drive back first and then they ship the replacement, or they can ship it first and then you ship the dead on after you've received the replacement (but they need to record your mastercard number for this option).

I checked with my tracking number for my shipment, and it says they received my dead drive on Thursday. Since they shipped it on Friday, they must have shipped it same day shipping for me to get it by the time I get home from work that day.

All in all, great experience, hassle free for me.

[LondonAwaits]

I've used the second option before... put my credit card in and was sent my replacement harddrive. It arrived shortly after along with address to ship my dead drive back to them, worked out great.

[WLJ101]

Seagate, maxtor and WD all worked great on me!!!!

[ynchu]

No problem with RMAing any drive to the three major players. They all have excellent RMA services. Good thing that they all produce quality drives and have excellent RMA department just in case something goes wrong.

On the other hand, I'd say that Plextor and Pioneer could learn something from these firms.

ASUS is pretty good, too. Except their reps don't read, or write English that well.

[willy]

I usually go for the advanced RMA option coz I don't have to worry about the packaging ...

[Absolute]

I've had Maxtor, WD, and Seagate, all with great RMA experiences. They were all secondary drives so I didn't bother with an advanced RMA. I believe Maxtor even sent me a new drive before they received my dead one.

[wiggy]

I had a similar experience. Very speedy. Good job.

[B0000rt]

Wow, sounds good!

Good to know when my drives die (hasn't ever yet ) I'll know RMA will be good

Edit: Looks like only one drive is expiring soon. 60GB Retail, funny, when I bought that thing it's a 'BB' which means 2meg, but there was a note inside that said I had received a JB for no extra cost! And indeed it was an 8meg cache drive

WD1600JB-00GVA0 In Limited Warranty 11/26/2007
WD1600JB-00GVA0 In Limited Warranty 11/28/2007
WD600BBRTL In Limited Warranty 10/12/2005
WD1200JD-00GBB0 In Limited Warranty 3/14/2007
WD1200JB-00DUA3 In Limited Warranty 7/18/2006
WD1200JB-00DUA3 In Limited Warranty 8/13/2006

ATA 6B200P0040611 In warranty 02/14/2008

[ZenOps]

Good to hear.

Nothing beats Intel though for (resller/OEM) RMA's. As soon as you have a defective product, you can go online and say you are shipping it back.

As soon as its got a shipping # (it doesn't even need to be in their hands), they send you back a brand new processor of the same type. Amazingly enough, they have very few abusers of this policy, as noone wants to piss off intel and be blacklisted from buying processors from them.

Many a time I've gotten a processor back before the broken one is in their hands (because I ship via the cheapest method)