My i7 5930k is now bad. How do I proceed for warranty?
My i7 5930k had been running fine for a couple years.
Suddenly 1 day (last Nov), the computer shut down. And since then, when powered on, it'd just freeze at Windows (10) booting screen. Occasionally it would go a bit further to the logon screen, but then BSOD.
Tried to reinstall Windows, most of the time, it'd just freeze at the same Windows installation initialization screen. And again, occasionally, it'd let me finish the installation. But once finished installation, and restarted, it would not let me pass the Windows booting screen - still freezing every single time.
In summary, I have not been able to get into Windows AT ALL.
Things I have tried:
-2 motherboards: ASUS Rampage V, ASRock X99 Taichi (updated to latest Bios, reverted to the last 3-5 stable Bios on each motherboard)
-Different Rams, different ram speeds, different slots, different configurations - 1 stick, 2 sticks, etc
-Different video cards, gtx 980, gtx 1060, gtx 1070, gtx 1080, even my old old gtx 260
-Different storage: NVMe (2), regular SSD (4), even tried on normal mechanical drives
-Diffrent power supplies
I don't think there is anything else I have not tested. I have been doing all sort of tests I can possibly think of since Christmas and still can't figure out why. Please let me know if you have another idea for testing.
So now I am thinking of getting this CPU back to warranty. How is the process on this? I don't have the receipt anymore (its more than 2 years ago).
Suddenly 1 day (last Nov), the computer shut down. And since then, when powered on, it'd just freeze at Windows (10) booting screen. Occasionally it would go a bit further to the logon screen, but then BSOD.
Tried to reinstall Windows, most of the time, it'd just freeze at the same Windows installation initialization screen. And again, occasionally, it'd let me finish the installation. But once finished installation, and restarted, it would not let me pass the Windows booting screen - still freezing every single time.
In summary, I have not been able to get into Windows AT ALL.
Things I have tried:
-2 motherboards: ASUS Rampage V, ASRock X99 Taichi (updated to latest Bios, reverted to the last 3-5 stable Bios on each motherboard)
-Different Rams, different ram speeds, different slots, different configurations - 1 stick, 2 sticks, etc
-Different video cards, gtx 980, gtx 1060, gtx 1070, gtx 1080, even my old old gtx 260
-Different storage: NVMe (2), regular SSD (4), even tried on normal mechanical drives
-Diffrent power supplies
I don't think there is anything else I have not tested. I have been doing all sort of tests I can possibly think of since Christmas and still can't figure out why. Please let me know if you have another idea for testing.
So now I am thinking of getting this CPU back to warranty. How is the process on this? I don't have the receipt anymore (its more than 2 years ago).