• Last Updated:
  • Jan 4th, 2013 6:59 pm
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Sr. Member
Apr 19, 2010
804 posts
301 upvotes
after this years black friday and last years boxing day (friend's purchase), im never doing an in store pickup from there again. exact same thing happened to me and a friend

we both ordered something as soon as the sale started, we dont get a phone call or email or anything for 2 weeks and after we phone them they say "oh its ready for pickup." and then after that, on my pickup there is no wait at the cashier but 2 people waiting for things in front of me, and it takes 15 minutes for them to pick out 1 HDD for me.
Member
Aug 23, 2008
236 posts
44 upvotes
Toronto
t6lock wrote:
Dec 31st, 2012 12:21 am
after this years black friday and last years boxing day (friend's purchase), im never doing an in store pickup from there again. exact same thing happened to me and a friend

we both ordered something as soon as the sale started, we dont get a phone call or email or anything for 2 weeks and after we phone them they say "oh its ready for pickup." and then after that, on my pickup there is no wait at the cashier but 2 people waiting for things in front of me, and it takes 15 minutes for them to pick out 1 HDD for me.
Same for me.. "In-store pickup": clearly NCIX does not know how to implement this feature.
Deal Addict
User avatar
Jan 19, 2003
1809 posts
151 upvotes
Toronto
Sam wrote:
Dec 30th, 2012 4:37 pm
Live really close to ncix. I usually just order, check the stock and pick it up within the hour
Just did this. Checked the stock myself and went to pick it up before getting an email.
Sr. Member
User avatar
Mar 28, 2006
641 posts
44 upvotes
NCIX delivery from warehouse to store isn't that great/accurate. I ordered cpu and a case on the Dec 26 and still don't have it till today. When you check stock it says delivery from warehouse to store 1-2 days :rolleyes:
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Jr. Member
Jan 10, 2008
134 posts
7 upvotes
Toronto
So I picked up a new CPU/Mobo/Ram, with In Store for Mississauga. First time shopping with NCIX, so can I just go pick it up? Their is stock, and I'm getting impatient waiting for this email. Such a redundant process if I have to wait so long to pick up my items.
Deal Addict
Nov 27, 2004
2944 posts
148 upvotes
NickX wrote:
Jan 4th, 2013 1:27 pm
So I picked up a new CPU/Mobo/Ram, with In Store for Mississauga. First time shopping with NCIX, so can I just go pick it up? Their is stock, and I'm getting impatient waiting for this email. Such a redundant process if I have to wait so long to pick up my items.
If there's a fair number in stock, go. I'd call in if it said 1 in stock.
Jr. Member
Jan 10, 2008
134 posts
7 upvotes
Toronto
NickX wrote:
Jan 4th, 2013 1:27 pm
So I picked up a new CPU/Mobo/Ram, with In Store for Mississauga. First time shopping with NCIX, so can I just go pick it up? Their is stock, and I'm getting impatient waiting for this email. Such a redundant process if I have to wait so long to pick up my items.
There is 4 of my CPU/ 10+ Ram, and 4 MOBOs, I''ll just drive by, its paid for anyway, really they want to deny me?
Banned
Apr 15, 2006
4572 posts
121 upvotes
Chatham
They're doing shady tactics too, especially for sale like boxing days. Even at the time you made the order, the item was in stock. They still sell those stocks for any walk-in customers knowing they already have sales from you (charged your credit card). Then they requested you to wait for stocking.

What a poor piss customer service. I'm getting fed up now that I don't even bother calling in to cancel but dispute thro my CC.
Deal Addict
Jul 4, 2011
1467 posts
82 upvotes
Toronto
I called head office and they said you only get that confirmation email once they actually get the item from the shelf and reserve it for you.

If you ordered online, and requested in-store pickup, you can just go in, pick the item from the shelf, tell the salesperson you ordered it online, give them the order number, then you are good to go. You don't need to wait to receive the email that the item is ready for pickup, it just needs to be processed.
Member
Jul 31, 2008
203 posts
44 upvotes
Markham
arclite wrote:
Jan 4th, 2013 3:17 pm
I called head office and they said you only get that confirmation email once they actually get the item from the shelf and reserve it for you.

If you ordered online, and requested in-store pickup, you can just go in, pick the item from the shelf, tell the salesperson you ordered it online, give them the order number, then you are good to go. You don't need to wait to receive the email that the item is ready for pickup, it just needs to be processed.
I have yet to receive the pickup email in a timely fashion. As arclite indicates, you can typically go pick up. However, for the first time this year, even though they showed stock in store (and I could see the item on the shelf), they indicated they were reserved for other customers and I had to come back. Essentially, their in store stock does not seem to reflect available stock. As a result, I would always call before driving down to make sure. They can be hard to get on the phone as well. In store I find their service generally friendly and prompt though.
Deal Guru
Jun 30, 2006
13169 posts
1964 upvotes
Toronto
Don't wait around for the email guys. Give them a call to see if your order is ready. The last 3 times I did not receive any emails.
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