Need an unlock code for Samsung A5
Bought an A5 at NCIX at the end of May for my son. Was initially running on the Rogers network with Speakout but we've moved it to Public Mobile on the Telus network. Phone is now locked and unuseable. Phone is sold with unlock code on box but it does not work.
Speakout, Public Mobile and Rogers can't help. Two third-party sellers could not find a code. A third one provided us with the same code that's printed on the box and which doesn't work. The guy commented that "the phone's broken".
Samsung has told us that it cannot find a code because NCIX is not an authorized dealer. To the consumer, this means nothing. The phone was chosen based on good reviews and purchased after a google search for prices. In my ignorance I assumed that authorized retailers meant a place where we could go for service, nothing more. If NCIX is not authorized, why can they sell these phones? Did NCIX find them at the side of the road after they fell off a truck? How can Samsung not support its product?
Three days later NCIX has not responded to email or called back despite number being left. The business seems to be in chaos, perhaps in the midst of shutting down.
I realize the A5 is not a flagship phone but for us, and particularly for a 15 year-old, it is a major investment. The previous phone I tried, the ZTE Axon (based on RFDers advice) was a piece of junk, shutting off constantly. Ideas?