Shopping Discussion

Never Buy "prima" Electronics!!!!

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  • Jun 8th, 2008 10:57 am
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[OP]
Newbie
Jun 4, 2008
22 posts
Toronto Area

Never Buy "prima" Electronics!!!!

NEVER BUY "PRIMA" ELECTRONICS!!!!



Buyer beware, cheaper DEFINITELY does not always mean better. Do not buy 3rd tier brands!!!!!!!



The heading to this says it all basically. Going to make the story short and direct. October 2007 I bought a Prima PH-4237P 42" Plasma TV from Best Buy in Ajax Ontario. Worked well for a bit, so decided at Boxing Day to buy a HT-TS37P 5.1 surround sound system. Shockingly it was defective and the jacks the speaker wires plug into were not functioning at all. The large box was lugged back to Best Buy to be returned, waiting in like for literally 1 hour. At the time the box among the bunch was the only one not looking as if it was abused in shipping. After the difficult task of locating another system it was then paid for with the refunded money and taken home. Travelling back and forward with such a large box was certainly nothing I planned for or expected. After all the time wasted and frustration the new system was hooked up to the TV and surprise surprise the speakers again did not work. Hesitant to call customer care again (which was totally useless the first time) the call was eventually made after some internet research. Speaking to a kind gentleman who at the time spent some time on the line trying to trouble shoot the issue. There was no luck yet again, his "Supervisor" afterwards could be herd in the background doubling the call with him to "TRY" fix this issue. Turns out that obviously all speakers should work and even with a digital source like X Box 360 (which the home theatre doesn't work at all just the TV speakers) there is no luck. All connections and settings were checked, double checked and even checked again with service reps and the instruction manual.

Extremely frustrated at the "Good deal" which turns out to be the biggest mistake of my life, living with a system that does not function correctly was annoying but out of fear like the first time there was no way I would make the risk of exchanging again at Best Buy because from my experiences and also from friends you conveniently always seem to get something worst when you do that. Ironically no one at the service centre was able to help or did not offer to send a new one. At this point things just got out of hand in my eyes.



At the 6 month mark, the TV just suddenly stopped working. At this point my frustration had grown because along with a defective home theatre that no one could seem to fix my TV just gave up even thought it was cared for as the manual said. The service centre was obviously contacted immediately. A work order was created and my receipt was faxed in to validate the warranty.



A day after "Abb-Tech Electronics" contacts me asking what was wrong with the TV etc and broke the news to me that it was not exactly "in home" service. Friday of that week they sent the workers to my place to pick up the TV. These men were very rude mainly for two reasons. 1) They did remove their shoes ONLY after stepping on the carpet on the way up to the stairs. 2) When they were told it was up stairs they gave each other this strange look, to later drop a remark in my room saying "Why would you have such a big TV upstairs?". Frankly that really annoyed me and was clearly nothing to do with them, the fact that I can is the obvious answer to their completely out of line remark / question.



They put the TV down on the driveway behind the truck before getting it into a box and loading it on which regardless to if it is cleaned or not is something I NEVER wanted done. No one had told me the approximate time period it could take until calling a few days later to see the progress. The entire day monday passed and no one had even looked at my Television yet. A response of 5 - 10 business days was rather upsetting to me based on my experiences in the weeks before with the home theatre system. Being unable to get a response from those higher up in the company is one of the main reason for posting this experience on various websites and complaint boards on the internet.



After my near "Hell on earth" experiences with this company it will be my duty to ensure that none of my Friends, Family members or as many as possible who see this ever buy Prima. A no-name company who should be trying to gain life long customers over looking the obvious fact they are a 3rd tier brand who is up against giants that will simply obliterate them in sales. For it is better to pay a little more and get better quality and quite possible treatment. Hopefully you consumers who read this learn from my big mistake and do not make the same one, buy brands that are more likely to last based on history such as Sony. Even if they do break down which is unlikely your guarnteed better service at Sony without a doubt. A company who understands the value of each individual customer will always come out on top in the end in one of the main goals which is customer satisfaction.
24 replies
Banned
User avatar
May 12, 2004
9759 posts
4088 upvotes
Ottawa
If returning a few items back to a store and having a tv break on you...paired with a few snarky remarks is a "hell on earth experience", you've got a pretty amazing life...
[OP]
Newbie
Jun 4, 2008
22 posts
Toronto Area
Thanks, well your certainly free to think that but regardless when you buy something like this and it is 1 dissipointment after the other it is rather annoying and a pain.
Deal Addict
User avatar
Dec 20, 2004
1644 posts
562 upvotes
Port Coquitlam, BC
You get what you pay for when you buy a house/no-name brand.
[OP]
Newbie
Jun 4, 2008
22 posts
Toronto Area
GeeCee wrote:
Jun 5th, 2008 4:25 pm
You get what you pay for when you buy a house/no-name brand.
Exactly, a mistake that will not be made twice. Saving a few dollars on something that loses all value so rapidly seems like a great idea sometiems but never again...
Dec 31, 1969
RW16610 wrote:
Jun 5th, 2008 3:47 pm
NEVER BUY "PRIMA" ELECTRONICS!!!!

Buyer beware, cheaper DEFINITELY does not always mean better. Do not buy 3rd tier brands!!!!!!!
Since when does cheaper EVER mean its better?! :lol: :lol: :lol: :lol: :lol:

That's unfortunate but that's what you get for buying cheap crap. Buying good quality products at good prices is what you should be doing...
[OP]
Newbie
Jun 4, 2008
22 posts
Toronto Area
Definately and I agree with you 110% on that, but we are humans and learn from out silly pathetic mistakes.
Deal Fanatic
User avatar
Aug 24, 2005
5866 posts
111 upvotes
my Prima LCD tv i bought from Futureshop made these clicking sounds every 20 mins.
[OP]
Newbie
Jun 4, 2008
22 posts
Toronto Area
Well I must truly say, for your sake lets hope it does not break down. If you search the internet you will stumble on various sites that have people posting similar stories. All you can really do is care for it as the manual says and cross your fingers.
Deal Addict
Apr 15, 2004
1603 posts
149 upvotes
Toronto
umm ... yes you pay less you get less their is a good reason why samsung, sony, sharp are more expensive and np its not cuz those big stores can make big bucks but in reality they cost more cuz the quality of product surpasses that of prima and for sure they after sale warranty is much better i bet.

but you know what these days people tend to believe that they must HONK at every light and park where ever they want and block intersections and ride their bikes 5km on dvp when cars are doing 70 and buy a 1000 dollar lcd for 450 and get a good deal so yah i must be eighter getting way too old or wait yah yup ... yah ... i think i need to go to cam h.
[OP]
Newbie
Jun 4, 2008
22 posts
Toronto Area
thesk8man wrote:
Jun 5th, 2008 6:40 pm
umm ... yes you pay less you get less their is a good reason why samsung, sony, sharp are more expensive and np its not cuz those big stores can make big bucks but in reality they cost more cuz the quality of product surpasses that of prima and for sure they after sale warranty is much better i bet.

Could not have said it any better myself. Your spot on, did point out I made a mistake but with those brands you mentioned the service is far better and the quality obviously is too. Just glad you all give this input so even non posting readers who stumble on this thread from Google can prevent making a mistake.
Deal Addict
Mar 11, 2008
1281 posts
39 upvotes
Langley
Presidents choice or no name can work for food but I would not trust any none name brand electronics unless they were meant as a throwaway in the first place. Always wait for a good deal on a name brand as it is much better value than paying less and dealing with the issues that the OP went through.
Deal Addict
Apr 7, 2008
4773 posts
40 upvotes
[QUOTE]Buyer beware, cheaper DEFINITELY does not always mean better[/QUOTE]

I LOL'd

When did cheap items supposed to be better?
Deal Addict
User avatar
Sep 28, 2004
1425 posts
145 upvotes
Lulz wrote:
Jun 5th, 2008 8:05 pm
I LOL'd

When did cheap items supposed to be better?
Isn't that what RFD is all about? Getting the best deal? I mean, cheap items are not always better, but thanks to RFD, you can get the same item for a cheap price.

For example, I picked up a BFG GeForce 6600 OC AGP for $20 thanks to RFD. That definitely out performs some of the 5200 AGP's you see out there selling for $40 to 50; at the time. So thanks to RFD, a cheap item *can* be better if you shop wisely.
[OP]
Newbie
Jun 4, 2008
22 posts
Toronto Area
Lulz wrote:
Jun 5th, 2008 8:05 pm
I LOL'd

When did cheap items supposed to be better?
Glad I could make you laugh there. It is of course within reasonable limits though. If you see something on sale at Best Buy for a strange price i'm pretty sure you would be back in a few days to return. Getting the most for your money regardless to how much someone may have is not a bad thing, it becomes bad when we make silly mistakes as I did here but never again. If this thread can help one person out i'm happy, period.

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