new car scratch
we scheduled a service and they buffed it, it did nothing, they advised a second service would be needed and they would send it to an detailing shop.
fast forward to today, we brought it in, they told us it was fixed, go to pick it up, and scratch is still there, it feels a bit less deep, but its there.
the scratch is around I inch long on the hood, car is darkish gray, scratch shows as almost white in the sun.
we spoke with the next level manager, he basically told us he is refusing to repaint it, and will not replace the hood. hes basically wanting us to ask what we want.
what is reasonable to ask for here? I was thinking like 10 oil changes. we bought work at lawfirms and can get legal work done for free, so if this stalls we will pursue that route if needed.