Shopping Discussion

New Ikea 365 Day Return Policy

  • Last Updated:
  • Feb 13th, 2019 10:13 pm
29 replies
Deal Fanatic
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Dec 28, 2007
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Alberta
good to know but... as long as it’s in unused and in re-saleable condition. Who's going to buy it and not use it within 365 days.
[OP]
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Jan 18, 2013
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jackrabbit000 wrote:
Sep 3rd, 2018 4:08 pm
good to know but... as long as it’s in unused and in re-saleable condition. Who's going to buy it and not use it within 365 days.
They had that wording in their old policy but never had an issue taking back anything as far as I was aware.

If you're returning a couch because the arm fell off during normal use or it's uncomfortable they'll allow it but if you're retuning it because you spilled something on it or your dog chewed on it they'll deny the return.
[OP]
Deal Addict
Jan 18, 2013
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B.C.
oh and I'd totally return an unopened item a year later since I live on Vancouver Island and don't return to the mainland with a car very often!
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Feb 19, 2017
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Vancouver
jackrabbit000 wrote:
Sep 3rd, 2018 4:08 pm
good to know but... as long as it’s in unused and in re-saleable condition. Who's going to buy it and not use it within 365 days.
Its actually kinda confusing because right after that, the policy states...
You can return any product, even if you assembled it, as long as it's in re-saleable condition.
I guess its one of those policy where if you change your mind and its within a year, i suppose you could try a return but don't count on it being a full year unless its unopened. Maybe its lawyer talk to just cover themselves from policy abuse?
Deal Addict
Mar 21, 2010
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Toronto
Paigne wrote:
Sep 3rd, 2018 4:16 pm
Its actually kinda confusing because right after that, the policy states...

I guess its one of those policy where if you change your mind and its within a year, i suppose you could try a return but don't count on it being a full year unless its unopened. Maybe its lawyer talk to just cover themselves from policy abuse?
I guess it partly depends on what "re-saleable" means. Many of the items in the "as-is" section are pretty beat up, and Ikea seems to be selling them alright.

That said it's possible for something to be bought and unused or unopened for months e.g. bought things on sale because you were going to do a reno, spent a few months doing the reno, then realized what you bought doesn't fit the way you thought, or you changed your design while doing it, or you just bought extra just in case.
Deal Expert
Aug 2, 2004
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East Gwillimbury
jackrabbit000 wrote:
Sep 3rd, 2018 4:08 pm
good to know but... as long as it’s in unused and in re-saleable condition. Who's going to buy it and not use it within 365 days.
I’ve done that. I purchased a desk and didn’t use it for 8 years. Kept it in the original box unassembled in the basement.
Deal Addict
Sep 3, 2005
1287 posts
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Toronto
Question... guys..

This policy is new, which they announced recently , my question is if I purchased sth like 4 months ago, can I still return it? Cause my purchase happened before they announce the new return policy?

What do you guys think?

I checked their new policy, it doesn't mention anything about it as well.
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Feb 12, 2010
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AB
spy cl wrote:
Sep 23rd, 2018 10:50 pm
Question... guys..
This policy is new, which they announced recently , my question is if I purchased sth like 4 months ago, can I still return it? Cause my purchase happened before they announce the new return policy?
What do you guys think?
I checked their new policy, it doesn't mention anything about it as well.
Returned something unopened last week that was purchased almost a year ago. No issues for the return, got store credit on a card.
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Deal Fanatic
Feb 7, 2017
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Eastern Ontario
Saw the 365 signage when I was in an Ikea 2 week’s ago.

Understand that the 365 Policy is something new here in Canada... but more in line with what IKEA has been offering in other countries due to more stringent local Consumer Protection Laws (ie Europe)

It’s welcome IMO

Mind you most Ikea stuff is pretty well built lasting years if not decades in our experience
Deal Addict
Sep 3, 2005
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ciuvak wrote:
Sep 24th, 2018 1:20 am
Returned something unopened last week that was purchased almost a year ago. No issues for the return, got store credit on a card.
Is there any reason they didn't provide cash or credit card refund on your return item ?
Deal Fanatic
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Dec 28, 2007
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Alberta
This is because either way they will get the money you originally spent.
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Oct 15, 2007
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spy cl wrote:
Sep 24th, 2018 8:31 am
Is there any reason they didn't provide cash or credit card refund on your return item ?
Probably no receipt
Everything has been said before, but since nobody listens we have to keep going back and beginning all over again. - Andre Gide
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Sep 28, 2017
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if you don't provide a receipt then they have no way of knowing how the payment was made so they issue a store credit. also, with SOME discontinued items they are only obligated to offer a store credit. it's in the small print since they can't put it back in circulation or the as-is section.
no matter where you go, there you are.
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Feb 12, 2010
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spy cl wrote:
Sep 24th, 2018 8:31 am
Is there any reason they didn't provide cash or credit card refund on your return item ?
Not sure, maybe the item is discontinued now. I did have the original receipt and credit card but they said that I can only get store credit. I didn't think to ask the reason as it didn't matter to me anyway as I shop there a lot.
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