1. Where did you delete voicemail from? After logging into https://www.freephoneline.ca/mailbox? If so, click freephoneline-ca-free-local-soft-phone- ... #p25340307. In the future, don't delete voicemail from there, unless you have not other choice (received fax). Basically, you'll need to submit a ticket to get your account reset.
Regardless, you might as well login into https://www.freephoneline.ca/mailbox, and ensure that you don't have a fax waiting for you. If you have a fax message waiting for you, that's why you're receiving a voicemail notification.
2. If you didn't delete voicemail using https://www.freephoneline.ca/mailbox and see no messages listed there, dial ***1. Enter the IP you're told into your web browser.
If you use the Obitalk web portal (www.obitalk.com) to configure your ATA, keep in mind that you must continue using it to configure your ATA unless you disable Obitalk Provisioning first. Otherwise whatever settings you change will eventually be overwritten (they will be transferred from your Obitalk.com account to your ATA) by what you previously entered at obitalk.com anyway. If you wish to disable this behaviour, dial ***1. Enter that IP address into a web browser. Navigate to System Management-->OBiTalk Provisioning-->select Disabled for the method. Save. Reboot ATA. Afterwards, obitalk.com won't overwrite whatever changes you make via the device's interface (via IP address).
Pick one method (obitalk.com) or the other (IP address of device) for changing device settings. But do not use both methods. Keep in mind that activating Google Voice requires using the Obitalk.com web portal if your Obihai ATA is using post-OAuth 2.0 firmware, which it probably is.
That grey cog wheel with the "E" is for the expert configuration menu.
It shows when logging in at http://www.obitalk.com, selecting "Edit Profile" on the left, then scrolling down
under "Advanced Options" and finally selecting "Enable OBi Expert Entry from Dashboard."
3. Navigate to Voice Services-->SP (FPL) service-->Calling Features-->MessageWaiting
Is MessageWaiting enabled under the "Value" column? If so, uncheck the Value box (you may also need to uncheck the "default" box). Click Submit/save/reboot.
The Message Waiting indicator should now disappear from your phones (provided MessageWaiting is unchecked under the Value column). If the indicator doesn't disappear from your handsets, you have a phone/handset issue. Possibly, this will help (clearing the message by holding down # for 5 seconds):
http://eng.faq.panasonic.com/app/answer ... lear-it%3F.
4. Now wait 10 minutes. Does the MessageWaiting checkbox become enabled again under Value? That means FPL's server is still sending a packet to your ATA to enable MessageWaiting (indicating your account is bugged). If so, your FPL account needs to be fixed. Visit https://support.fongo.com/anonymous_requests/new (send in a ticket). For the issue type select "VoIP Unlock Key"-->"My Account Inquiry". Describe the problem, and submit a ticket. If no responds to your support ticket, provide the ticket number in a private message to Fongo Support: http://forum.fongo.com/ucp.php?i=pm&mode=compose&u=7852 after registering and logging into the forums. Expect 24 hr (or longer) resolution.
Last edited by Guest1284983 on Nov 8th, 2017 8:28 am, edited 3 times in total.