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  • Aug 17th, 2017 6:22 pm
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[OP]
Member
May 28, 2007
442 posts
50 upvotes
Jimboski wrote:
Jul 16th, 2017 11:49 am
If you have software updates available then i would update it.
I always update it when it tells me there's an update available. But in these instances, it's not due to that.
Deal Addict
Dec 20, 2005
1287 posts
16 upvotes
The Nexus 6P is prone to both random reboots and early battery shutdowns. The random reboots are a hardware issue and can only be fixed by replacing the phone if it's under warranty. The early battery shutdowns are pretty common on Nexus 6Ps ever since the Nougat update came out. Not sure if it's a hardware or software issue but it seems to have only started with the release of Nougat and only seems to get fixed by replacing the battery.
[OP]
Member
May 28, 2007
442 posts
50 upvotes
asmielia wrote:
Jul 16th, 2017 11:16 pm
The Nexus 6P is prone to both random reboots and early battery shutdowns. The random reboots are a hardware issue and can only be fixed by replacing the phone if it's under warranty. The early battery shutdowns are pretty common on Nexus 6Ps ever since the Nougat update came out. Not sure if it's a hardware or software issue but it seems to have only started with the release of Nougat and only seems to get fixed by replacing the battery.
If the phone is replaced, does that mean they fixed the random reboot problem on the replacement phones and also the battery issue you mentioned? Would the replacement phone end up being a new or refurbished phone? If the latter, then is it advisable to keep the original phone and just put up with this minor annoyance, or is it better to just get it replaced? I have the Costco Excellence warranty till January 2018, so would that qualify as a warranty issue? Thanks.
Deal Fanatic
Aug 29, 2006
6550 posts
898 upvotes
May be different for everyone, if you have warranty then call them up to see what they offer. The issue of reboot is very well known now, google 6P lawsuit.
The Devil made me buy it - RFD. :twisted:
Sr. Member
User avatar
Feb 7, 2009
637 posts
150 upvotes
Toronto
I have an overly sensitive power button... i accidentally restart or turn off my phone at least 1x/week.
My battery drains really quickly... i might get 2-2.5 hrs screen on time... ~1 full day standby. Thats with all the heavy apps closed, bluetooth/location services off, etc.
[OP]
Member
May 28, 2007
442 posts
50 upvotes
hdom wrote:
Jul 17th, 2017 1:41 am
May be different for everyone, if you have warranty then call them up to see what they offer. The issue of reboot is very well known now, google 6P lawsuit.
Never knew it had the reboot issue. Good to be aware of it.
[OP]
Member
May 28, 2007
442 posts
50 upvotes
Thanks everyone for all your comments and experiences.
Deal Fanatic
Aug 29, 2006
6550 posts
898 upvotes
Not just reboot but random shut down too. I got my 6P directly from Google and was already out of warranty but they were able to offer a trade with a refurb unit, however I was reading that people that did the same traded multiple times and still didn't resolve the issue. It seems there was no real fix to the issue and they are just rotating phones with the same issue around and hoping you go away. Personally, I am just waiting for the Note 8 to come out and hope Samsung didn't screw that one up too.

The same issue is reported on the 5X and other android phone as well, seems like it is related to the hardware and latest Android, Google either doesn't know or want to fix.
RCML27 wrote:
Jul 17th, 2017 9:52 pm
Never knew it had the reboot issue. Good to be aware of it.
The Devil made me buy it - RFD. :twisted:
[OP]
Member
May 28, 2007
442 posts
50 upvotes
hdom wrote:
Jul 18th, 2017 1:56 pm
Not just reboot but random shut down too. I got my 6P directly from Google and was already out of warranty but they were able to offer a trade with a refurb unit, however I was reading that people that did the same traded multiple times and still didn't resolve the issue. It seems there was no real fix to the issue and they are just rotating phones with the same issue around and hoping you go away. Personally, I am just waiting for the Note 8 to come out and hope Samsung didn't screw that one up too.

The same issue is reported on the 5X and other android phone as well, seems like it is related to the hardware and latest Android, Google either doesn't know or want to fix.
So it's a Google android issue and not necessarily a manufacturer, Huawei, problem? Was considering the next upgrade to be a Huawei P10 as a possible choice. Or Pixel.
Deal Expert
User avatar
May 8, 2009
44224 posts
3253 upvotes
Toronto
I didn't know the 6P had this much problems, i'm satisfied with mine. No problems but one.. My usb c port on the phone is wearing down meaning i have to push the usb c cable in pretty tightly for it to keep charging. I got my 6P LNIB this year, so it might have been the new batch perhaps?
Deal Fanatic
User avatar
Feb 20, 2006
7536 posts
362 upvotes
Canada
uh oh, my 6P started doing the same thing, then it started happening more often. Then, it got stuck in a bootloop and I had to RMA it.
He died for me, I live for him
Jr. Member
User avatar
Jun 18, 2017
154 posts
51 upvotes
Vancouver
I thought I saw elsewhere that the Nexus 6P bootloop problem was the same as the Nexus 5 one, e.g. it is a permanent hardware problem and cannot be fixed, only delayed?
That's my name...
Member
Sep 29, 2007
466 posts
69 upvotes
Doubleshot wrote:
Jul 15th, 2017 8:07 pm
All ohines regardless of iOS or Android needs a refresh/restore once in a while.
No, this is really just a hallmark of Android's awful programming.
Deal Fanatic
User avatar
Nov 25, 2006
8270 posts
27 upvotes
If anyone is having battery issues with their Nexus 6P get in contact with Google Support (assuming you bought the phone from them) and they should be able to send you a refurbished unit at no charge.

The warranty on my phone expired in December but I was able to get a replacement last week. It's apparently a known issue but the rep wouldn't confirm if it was software or hardware related.

Either way, I'm a happy camper and am really impressed with Google's support.
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Deal Expert
User avatar
May 22, 2005
18194 posts
3316 upvotes
Thornhill
I bought my N6P used, so no warranty, I tried but no go. I ended up replacing the battery DIY-style but it doesn't seem like it fixed anything. I was using stock 7.1.2 but was getting a lot of random reboots and freezes, so I updated to the OPP3 Android 8 beta, which fixes the reboots and freezes, but introduces system Android crashing and even worse battery life (under 2 hr SoT).


I'm going to do a factory restore and try again.

Edit: Factory reset, started from fresh, seems a lot better on the OPP3 Android 8 beta. Voice commands work now, but ill still have to test out a few apps. But so far so good.

edit2: Everything works a lot better now. Going to test for the next few days if battery gets any better.
Last edited by coriolis on Jul 22nd, 2017 9:24 am, edited 1 time in total.

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