Despite your negative experience, at least they attempted to unlock it for you.robertro wrote: ↑Dec 5th, 2017 6:01 pmWell, I called the call center again. After 5 minutes of hold, the rep said he would unlock it and took my info. After another 10 minutes, he said he could not do it and told me to call Samsung. I told him Samsung had no control of this and that I would file a complaint. He asked me to hold for another five minutes and then asked me to send original purchase docs to Freedom. Both my phones were bought used from individuals - Rogers unlocked one in a 2-minute call, Freedom messed around for almost an hour today, gave three different stories to delay me or discourage me. It worked! I will get my phone unlocked and hope to never deal with these jokers again.
Bell is flat out refusing to do so for non-customers.
People in that thread actually have had success by contacting Samsung - give it a try.