Yeah, unless American Mailbox starts doing something stuff like this, they are more reliable. These emergency closures at Nyaddress are happening way too often. They need more staff or someone who can come on-call.
It's basically like rolling the dice for anyone who is coming from Toronto. It's 2 hours drive one way (including crossing). I can't imagine how frustrated I would be if I got that email on route, or worse, if I've already crossed the border. Depending on your car & distance that's $40-50 gas round trip, $5 bridge tolls and a wasted day because now you have to go again.