You may be having the same issues that I am having - but then maybe not. I also load my offers from my home computer (I do not have a cell phone).krs wrote: ↑Feb 11th, 2017 11:39 pmAnone have "loading an offer" not work?
I got an email offer of 15X points if I spend $30 or more this past Friday.
Loaded the offer on Thursday at my computer at home.
Went to Shoppers on Friday, purchased eligible items for $35.- but at the cash the 15X points offer did not show up with my Optimum card.
Luckily I had also printed the offer and had it with me.
Cashier put it in that way and it worked fine.
If I hadn't prnted the offer I would have been out the bonus points!
After I sign in I am able to see the offers (e.g. 20 X the points if I spend $50 this Monday). If I try and load from the first page the offer will not load - it has been this way for several months. I have to open and view the offer and then hit the load button and then it will take. I always check the loaded offers to ensure that they are there. Optimum is aware of the issue and advised that they could always load the offers for me. However, Plan B seems to be working so I will continue to do as I have been doing until it no longer works.
If this is not your issue I suggest you call Optimum for assistance.