Flash forward to August 3: I have to make a big purchase and get prescriptions so I go online to check my offers versus what I need when I notice my point balance is ZERO. I like my pharmacist a lot, mostly because he recognised me and used my name when he greeted me when I went in and wasn't getting a script filled, besides the point but he won me over with that. I decided to go in get scripts filled and ask if he would check my balance for me. He did and even suggested holding off any major purchases until I clear it up.
I called 1-800-SHOPPERS but they were "experiencing a higher number of calls", this was around 3pm so I called back at 7pm but this time prepared to wait it out. In that time I went and checked my transactions where clear as day the time I redeemed 22,000 showed 3 times. This will be simple I thought. Big warning flag went up when I mentioned the transaction being posted 3 times and was told "Yes some customers are reporting double transactions for that week" and I said "No three times". Then, wait, what, "This is happening to others as well?". I don't remember a lot of the rest of the conversation because at the same time I am wondering why I have to call if this is happening and they already know. Basically came down to "I will apply the missing 22,000 points and you can escalate if you wish". Yes, apply the points and yes very much escalate because I had more than 22,000 points, a lot more. Oh right, handy, I don't have the receipt. I do generally hold onto receipts longer but I also purge and a purge occurred.
Stroke of brilliance, my email offers, I go and look and there it is 39,484 points. I decide to email my own escalation and get a quick response asking for a photo of said email. Response:
"The email your(sic) received at that time did not take into consideration the redemption that happened. Our emails are sent 7 days ahead."
So I go and check another one, more recent and it lists me at 17,614. I have mailed a photo of that one as well.
I do love me some Optimum points but feel like I am getting the waxy end of the cotton swab on a stick, any one else one of those involved in doubling down even though it clearly looks like tripling down?